Excalibur Distribution

Dear Mr [redacted] ,Thank you for contacting us about your order.The remaining titles on your order have been special ordered for you and are expected in our warehouse by 5/8/15.Your order will be processed immediately and you will receive a tracking # when shipped.We sincerely apologize for the delay.Regards, [redacted] Excalibur Films

Dear Mr [redacted] ,Per your request we have issued a refund check in the amount of $106.64.It is being mailed today 3/2/17Regards, [redacted]

This matter has been resolvedCustomer received her money back from her credit card company and also the movie we sent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The DVDs finally arrivedI consider this complaint resolved Regards, [redacted] ***

In regards to Complaint ID# [redacted] ; the customers request has been processed The order has been cancelled, and a refund is being processed A credit card refund will be issued momentarily, and upon receipt of funds the issue is resolved and the claim should be closed If you require any further information, please contact our office Thank You, Customer Service Team Excalibur Films www.ExcaliburFilms.com EOrangethorpe Ave Fullerton CA 92831- Phone [redacted]

Dear Mr [redacted] ,Your refund in the amount of $has been processed.Regards, [redacted]

Dear Mr***,Your refund check # *** in the amount of $was mailed on 1/7/16.Regards,*** ***

Dear Mr***,Per your request we have cancelled your order and your refund in the amount of $is being processedPlease allow 5-business days for the transaction to post to your *** account.Regards,* ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
The Business has previously stated that they would process a refund and ultimately did not follow through on their promise No reason for me to believe anything they say until I have actually received the refund check.Sincerely,
*** *** **

Hi ***,The order you are inquiring about was shipped complete on 12/9/15Your Priority tracking # is ***Regards,*** ***

Dear Mr***,We are processing your refund in the amount of $today 1/7/The check # is ***.Regards,*** ***

Dear *** ***,
We will be processing your refund of $*** to your credit card
Due to the holiday it will be done on Friday morning 11/27/
Regards,
Customer Service
Excalibur Films

In regards to Complaint ID#[redacted]; the customers request has been processed.  The order has been cancelled, and a refund is being processed.  A credit card refund will be issued momentarily, and upon receipt of funds the issue is resolved and the claim should be closed.
If you require...

any further information, please contact our office.
Thank You,
Customer Service Team
Excalibur Films
www.ExcaliburFilms.com
2487 E. Orangethorpe Ave
Fullerton  CA  92831-5304
Phone [redacted]

On March 2nd I received email stating:Dear Mr. [redacted],                         ...

                            We would like to sincerely apologize for the delays in processing your refund.  As requested your order was cancelled via phone on 2/24/17. We have confirmed that a refund check will be mailed this week, and you should be receiving it by next week.  We want to thank you for your continued patience and understanding.Please feel free to contact our Customer Service Department at any time during our normal business hours and we will be more than happy to assist you with any further questions or comments.Thank you.Sincerely,Your Customer Service Team/krExcalibur Films231 Imperial Hwy Suite 106Fullerton, CA 92835-1061 Phone [redacted][email protected]...⇄ /> I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The DVDs finally arrived. I consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for contacting us about your order.The remaining 2 titles on your order have been special ordered for you and are expected in our warehouse by 5/8/15.Your order will be processed immediately and you will receive a tracking # when shipped.We sincerely apologize for the...

delay.Regards,[redacted]Excalibur Films

Dear Mr. [redacted],Per your request we have issued a refund check in the amount of $106.64.It is being mailed today 3/2/17Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will consider this closed as soon as my account is refunded. As of today, I checked Excalibur orders, and they are NOT cancelled. They are still on 'order'. When my money is returned in full, at that time only will this issue be closed. Not any sooner.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]

Dear Mr. [redacted],Your refund in the amount of $16.03 has been processed.Regards,[redacted]