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Excalibur Moving & Storage, Inc.

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Reviews Excalibur Moving & Storage, Inc.

Excalibur Moving & Storage, Inc. Reviews (3)

I had a great experience with Excalibur movers. The movers moved my 3 bedroom townhouse quickly without any damages. They show up on time and were very courteous. Also the office staff was knowledgeable and were very flexible to easy to work with. I will 100% use them in the future

Review: Excalibur Moving Company has my personal property and will not release it to my designated moving and storage company despite repeated attempts to secure my property. I would like my personal property out of their storage facility and a full-refund for their failure to honor our contract ($1,500).

I chose Excalibur Moving Company to move and store my personal property. They picked up my property on or about 26 April 2014. While at my house, they dropped my piano from their truck lift (appraised damages $3,750.00). When the Company billed me, they billed me for 4 hours of work. I disputed the charges (they charged the half an hour from reloading my piano and calling their manager, Eli). They finally agreed not to charge me the half hour, but then added .2 hours it took to clear the disputed charge.

I called Eli the next week to coordinate an appraisal for my piano. When the appraiser arrived, they refused to uncover the entire piano for his inspection, and wanted to charge me to resend the appraiser into the unit to better inspect it. Eli cursed at me over the phone, and when I asked to speak to his supervisor, he refused to let me speak to anybody other than him. I called multiple times requesting to speak to his supervisor, but he continued to refuse and berate me over the phone.

I called Eli at 6:04 PM on 30 June to inform him that I had coordinated a new moving company to pick up and store my personal property on 17 July 2014. Eli said he would still charge me for the entire month, but to call Excalibur within a few days of moving to confirm the move-out date. I confirmed the 17 July move-out with Excalibur’s relocation consultant, Autumn, on Monday 14 July. I told her the moving company, [redacted], would arrive between 9 – 11 am on Thursday 17 July; and that their manager, [redacted], would call to confirm the move on Wednesday 16 July.

[redacted] called me on Wednesday, and told me Eli at Excalibur would not permit him to move my personal property on Thursday because he was “too busy”. Eli further told [redacted] that I had not coordinated with Excalibur. I called Autumn back at Excalibur, and she acknowledged our conversation earlier in the week, and said Thursday would no longer work for them. [redacted] and Excalibur arranged a new date to pick up my personal property on Friday 18 July at 8:00 A.M.

[redacted] called me on Friday at 8:18 A.M. and said Excalibur would not cooperate to move my personal property out of their storage unit. [redacted] arrived 15 minutes early, and waited past their appointment time for Eli to open my unit. Eli eventually showed up, began a verbal altercation with one of [redacted]’s drivers, and further denied [redacted] adequate time to pack out and inspect my personal property (he reportedly offered no more.

I called Eli, and informed him that his actions were inconsistent with good business practices, and that I wanted my personal property out of his storage facility immediately. He refused to listen to me, and tried to speak over me to drown me out. I was not happy. I told him to let me finish, and he refused. I informed him I would contact an attorney.

Excalibur has consistently delivered sub-par service to me, Eli has cursed at and berated me, re fuses to let me speak to somebody more senior than him, and he continues to fabricate excuses to not provide adequate time for my new moving company to pack-out and store my personal property. I called a local [redacted] attorney, who referred me to the Maryland Attorney General.Desired Settlement: I would like my personal property out of their storage facility and a refund.

EXCALIBUR MOVING COMPANY

Eli, Manager

[redacted], MD [redacted]

WITNESSES:

PIANO ADJUSTOR

[redacted], Manager

###-###-####

Business

Response:

To whom it may concern,We are providing this response just as a courtesy; we don't have a membership with the Revdex.com or any interest in being a member of your company. We just decided to give a short explanation to the complaint made by [redacted]. Everything he is saying is a lie and also incorrect. He is welcome to come to get his stuff at any time, and there were no damages made to his piano. He was given all information prior to reserving his move with us and only charged for the time the guys were working. His total was $774 and not the amount he mentioned; he is trying to make money from moving companies. He is welcome to take us to court if he thinks we need to give him anything. The whole story he is giving about his move is a complete lie. We are tired of answering the complaints of lying customers.Excalibur Moving and Storage Team

Review: I contacted the company initially to get a moving estimate. When I talked to the representative on the phone, she did not seem attentive to details so I told her I did not want to schedule an estimate.

They sent me a [redacted] credit card processed form for $75.00 to my email address. I replied to the credit card form telling the sender that I would report them to the Revdex.com. I received a call from them stating that the credit card form was sent by accident.

They then sent a barrage of emails to my email address and they continue to send quotes and other spam to my email address.Desired Settlement: Stop sending emails to my email address.

Business

Response:

To whom it may concern,

This is the office manager [redacted] at Excalibur Moving and Storage. We are contacting you regarding the complaint Id # [redacted]. We did contact [redacted]; he went online and submitted his information to three different moving lead providers. As we work with almost all of the providers we contacted him because we understood it was urgent to contact him. He was ignoring our calls and emails and never responded to let us know he was not interested in our services. When [redacted] asked us to stop calling and emai!ing him that is what we did.

The only thing [redacted] was concerned about is that we sent him a receipt that was meant for a different customer, That happens sometimes when there is a lot of traffic and there are many people calling. There was no reason for him to go online. He is acting ridiculously about this matter. We are trying to conduct our business. I hope that in the end Revdex.com is not going to submit this complaint, because we are just trying to do our business. I am expecting the Revdex.com not to even consider complaints like these. There is no reason for him to complain because there was no service given to him by us or any deal made between Excalibur and this man. He has been removed from our contact list anyway.

By the way on the lead provider policy it says very clearly that when you submit your information you are entering into an agreement between you and the moving lead provider. It also states that any company can call you as much as they want until you answer, or call and say you don't need the service anymore, or ask us to stop calling you. Excalibur Moving and storage did what they were supposed to do by law and the moving lead policy.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

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Description: Movers

Address: 12221 Parklawn Drive- Suite 200 E, Rockville, Maryland, United States, 20852

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