We receive a call from *** *** on Thursday, July 14th to place an order for cake pops (for 7/27/2016) and she wanted to use an expired Groupon (from 2014). We took the order, and a contract was sent via email on 7/17/2016. The contract due date was 7/18/2016. We received
no response, and sent a reminder email on 7/21/2016. Again, we received no response. We left a voicemail for her on 7/22/informing her that they contract due date had passed, and the order would be cancelled on 7/24/if we didn't hear from her. We received no call back. We only process orders when we have a signed contract, which we never received. The order was canceled on 7/24/based on that fact. Please review the attached document that show the date the contract was created, sent and re-sent. Also, there is a record of the phone call made on 7/22/I have also added a screen shot of the emails I found from and to *** ***. I did find one from that was not returned, and for that I apologize. But there were no other emails found from her at allWe did receive a voicemail from her this morning, but that is the only voicemail I have logged for her since the date her order was placedWe are sorry that she is upset she didn't receive her treats, but we made every attempt to contact her via email and phone to solidify the order. We will gladly deliver treats for her at a later time, given all contracts and payments are made by the due dates we set. Exquisite Cupcakes won't be providing a refund at this time based on the fact that *** *** purchased her voucher from Groupon. She will need to contact them for a refund, is she chooses to go that route
I ordered 2 dozen cupcakes which took over two weeks to get through to them. Once ordered I received an email confirmation from a Exquisite cupcakes stating they would be delivered on Friday between 12:00-1:00 for my child's party. They just never showed....wont return calls or emails for over 3 days now. This is a bad business! You cannot accept money and promise a service and just decide not to deliver without contacting the customer.
We receive a call from *** *** on Thursday, July 14th to place an order for cake pops (for 7/27/2016) and she wanted to use an expired Groupon (from 2014). We took the order, and a contract was sent via email on 7/17/2016. The contract due date was 7/18/2016. We received
no response, and sent a reminder email on 7/21/2016. Again, we received no response. We left a voicemail for her on 7/22/informing her that they contract due date had passed, and the order would be cancelled on 7/24/if we didn't hear from her. We received no call back. We only process orders when we have a signed contract, which we never received. The order was canceled on 7/24/based on that fact. Please review the attached document that show the date the contract was created, sent and re-sent. Also, there is a record of the phone call made on 7/22/I have also added a screen shot of the emails I found from and to *** ***. I did find one from that was not returned, and for that I apologize. But there were no other emails found from her at allWe did receive a voicemail from her this morning, but that is the only voicemail I have logged for her since the date her order was placedWe are sorry that she is upset she didn't receive her treats, but we made every attempt to contact her via email and phone to solidify the order. We will gladly deliver treats for her at a later time, given all contracts and payments are made by the due dates we set. Exquisite Cupcakes won't be providing a refund at this time based on the fact that *** *** purchased her voucher from Groupon. She will need to contact them for a refund, is she chooses to go that route
I ordered 2 dozen cupcakes which took over two weeks to get through to them. Once ordered I received an email confirmation from a Exquisite cupcakes stating they would be delivered on Friday between 12:00-1:00 for my child's party. They just never showed....wont return calls or emails for over 3 days now. This is a bad business! You cannot accept money and promise a service and just decide not to deliver without contacting the customer.