Excel Cleaners

[redacted] 8:PM (hours ago) to me Hello [redacted] ***, My name is Jin S [redacted] ***I am the owner of Excel Cleaners responding to the customer complaint: [redacted] [redacted] dropped off dry cleaning items on June 6, at 1:P.M He dropped off a cream colored blazer and gray pantsI usually charge the following items separate and NOT at a 2-piece suit price However, [redacted] demanded he wanted the blazer and pants to be charged as a 2-piece suitI asked him if he wanted the items separate because the blazer and pants are different colors He said he wanted the blazer and suit to be charged as a 2-piece suit I then processed the dry cleaning invoice to be be ready by May 10, [redacted] then came to pick up his dry cleaning on May 16, There were no complaints or issues when he paid for his dry cleaning On May 20, 2014, [redacted] came to my business with the same blazer and pants he picked up on May He conducted himself in laughter while stating the blazer had been damaged in colorHe stated that the blazer was "gray" and turned into a cream colorHe left so quickly after making his statement without listening to my knowledge and feedbackHe didn't bother to look at me while mentioning the issue I then called [redacted] 's phone number and his wife picked up the phone I explained to his wife that I operate cleaning with the dry cleaning items dropped at my business not dying the dry cleaning items I mentioned the cream blazer and gray pants that [redacted] dropped off and his wife stated that she would contact me later On June, 4, at 11:A.M, [redacted] came to my business and requested to receive a refund of $with a receipt he was holding in his handHe did not bring an invoice that I always process for all my customers I told him that he brought in a cream blazer with gray pants to be dry cleaned at a 2-piece suit charge he requested after I asked him on May 6, [redacted] mentioned to me that all the other dry cleaning businesses on [redacted] in [redacted] refunds him and asked me why I would not refund him [redacted] then asked me if I had a lawyer I stated that I did not [redacted] then pulled out his phone and stated he would contact his lawyerWhen he was talking on the phone, [redacted] mentioned that he was at Excel Cleaners and took the blazer and pants with him when exiting my business After [redacted] leftI didn't hear anything from a lawyer I have been active in operating the dry cleaning business for over years and I never had an issue of items dyed in damages The cleaning whole sale store I work with has over years experience and never damaged any garments, suits, dresses and other clothesThe quality always comes back good In the past, [redacted] had brought items back implying that I damaged the items and I cleaned them with no chargeI do not welcome any individual who comes to my business with bad intentions for free cleaning services I feel quite insulted that [redacted] believes that he can take advantage of me because I'm foreign I do not believe that I'm responsible for [redacted] 's refund of $ [redacted] took the blazer and pants he brought in when leaving my business on June 4, [redacted] 's complaint about the gray pants is not trueThe gray pants and cream blazer was in good condition when he picked up the items I believe that [redacted] 's actions on June 4, implied that he accepted his mistake and I'm not responsible Regards, Jin S [redacted] Excel Cleaners Bethlehem Pike Philadelphia, PA (215) 836-

Jin S [redacted] < [redacted] > 11:PM (hours ago) to me Hello [redacted] ***, I am responding to [redacted] 's second complaint received on June 19, at 3:P.M Complaint: [redacted] I am rejecting this response because: My wife and I bought a matching white pants and jacket suit from [redacted] DeptStoreThe suit was worn once, when I took it in for cleaning The person at the cleaners never mentioned anything about separating the two piecesWhen I brought the cleaning to my wife, she showed me the pants came back gray I returned to the cleaners to show them the color difference, and the lady there told me the pants must have been gray when I brought them inI haven't yet seen a matching suit with different color pieces and tried to explain to her it was a matching set in colorwith the same manufacturerShe refused to accept responsibility for the cleaner's errorI have since switched to another cleaner who assured me under the same circumstances, they would accept responsibility for damagesMy wife and I have successfully operated a retail store for yearsPart of our philosophy is " the customer is always right"We would never have the audacity to tell a customer they brought in a different colored item than they did Regards, [redacted] According to the previous e-mail I sentI provided the following: " [redacted] dropped off dry cleaning items on June 6, at 1:P.M." I apologize for mistaking the dateI checked my records and it was May 6, as the day [redacted] dropped his dry cleaning I asked [redacted] about the cream colored blazer and gray pants in the beginningI asked him three times about separate charges but he stated he wanted a 2-piece suit chargeThe piece suit charge is slightly lower On May 20, 2014, [redacted] brought back the blazer and pants There was no explanation from [redacted] He conducted himself in laughter when requesting a refund the moment he entered my business He complained about the blazer's original color being gray but changed to cream He didn't even stay to let me speak on the matter; he left so suddenly I checked the invoice and I even recorded the blazer to be cream in the beginning I inspect all the dry cleaning items before hanging them on the conveyor There were no stains or damages on the dry cleaning items [redacted] 's clothes were in good condition The clothes [redacted] brings is not brand new but older clothes The blazer and pants were not brand new The whole sale store I work with always brings the dry cleaning items back with no issue When [redacted] came to my business on June 4, with a receipt demanding a refund [redacted] did not even show me the receipt he was holding in his handHe waved the receipt back and fourth I do not understand why he brought the blazer and pants back on June and then took the items when he left After he left, I thought there was no issue I don't understand [redacted] Is he trying to cheat me of money? I already inspected the dry cleaning items to have no issues I even mentioned that I operate cleaning not damaging He complained about the cream jacket firstThen he complained about the gray pants in the letter from the Revdex.comI do not understand why he changed his mind from the blazer to pants [redacted] 's business philosophy:"the customer is always right" is not always true The customer is not always right when it is their mistake not the business As I said before, I do not welcome customers with bad intentions to get free services I may be asian but I'm a U.S Citizen tooI do not appreciate being judged by my ethnicityEspecially when [redacted] laughed about the matter, I felt quite insulted I take all my customers seriously and would never degrade them in laughter In the past, [redacted] brought a sweater and pants implying that I did not clean his clothesWhen I inspected the items, it appeared he cleaned the items at homeI was kind enough to clean his clothes with no charge [redacted] has been dishonest about the dry cleaning issue When he mentioned that other cleaners refunded him and complained why I would not makes no senseOther dry cleaning businesses do not operate the same as mine [redacted] 's clothes were cleaned at my business and not at another cleaners I have been operating my dry cleaning business in [redacted] for years In addition, I've had years experience in the dry cleaning business prior to entering Chestnut Hill I do not conduct negative customer relationshipsAs long as they trust me to clean their items there is no issueI have positive relationships with my other customers that understand and appreciate the work I do Regards, Jin S [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The vendor apparently cannot understand the meaning of a "suit" as being matching color components, even when the jacket that she cleaned was brought back to show her what the color of the pants were when newEven if she doesn't understand the language that well, she has to know when people bring in suits to be cleaned, the pieces match., at least when they are brought inIn the long run, her lack of honest responsible business practices will catch up to her Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My wife and I bought a matching white pants and jacket suit from *** DeptStoreThe suit was worn once, when I took it in for cleaning. The person at the cleaners never mentioned anything about separating the two piecesWhen I brought the cleaning to my wife, she showed me the pants came back gray. I returned to the cleaners to show them the color difference, and the lady there told me the pants must have been gray when I brought them inI haven't yet seen a matching suit with different color pieces and tried to explain to her it was a matching set in colorwith the same manufacturerShe refused to accept responsibility for the cleaner's errorI have since switched to another cleaner who assured me under the same circumstances, they would accept responsibility for damagesMy wife and I have successfully operated a retail store for yearsPart of our philosophy is " the customer is always right"We would never have the audacity to tell a customer they brought in a different colored item than they did
Regards,
*** ***

[redacted]
8:18 PM (12 hours ago)
to me 
Hello [redacted],
My name is Jin S[redacted]. I am the owner of Excel Cleaners responding to the customer complaint: [redacted].
[redacted] dropped off dry cleaning items on...

June 6, 2014 at 1:45 P.M.
He dropped off a cream colored blazer and gray pants. I usually charge the following items separate and NOT at a 2-piece suit price. 
However, [redacted] demanded he wanted the blazer and pants to be charged as a 2-piece suit. I asked him if he wanted the items separate because the blazer and pants are different colors. 
He said he wanted the blazer and suit to be charged as a 2-piece suit. 
I then processed the dry cleaning invoice to be be ready by May 10, 2014. 
[redacted] then came to pick up his dry cleaning on May 16, 2014. There were no complaints or issues when he paid for his dry cleaning.
On May 20, 2014, [redacted] came to my business with the same blazer and pants he picked up on May 16. 
He conducted himself in laughter while stating the blazer had been damaged in color. He stated that the blazer was "gray" and turned into a cream color. He left so quickly after making his statement without listening to my knowledge and feedback. He didn't bother to look at me while mentioning the issue.
I then called [redacted]'s phone number and his wife picked up the phone.
I explained to his wife that I operate cleaning with the dry cleaning items dropped at my business not dying the dry cleaning items.
I mentioned the cream blazer and gray pants that [redacted] dropped off and his wife stated that she would contact me later.
On June, 4, 2014 at 11:45 A.M, [redacted] came to my business and requested to receive a refund of $78 with a receipt he was holding in his hand. He did not bring an invoice that I always process for all my customers.
I told him that he brought in a cream blazer with gray pants to be dry cleaned at a 2-piece suit charge he requested after I asked him on May 6, 2014. 
[redacted] mentioned to me that all the other dry cleaning businesses on [redacted] in [redacted] refunds him and asked me why I would not refund him. [redacted] then asked me if I had a lawyer. 
I stated that I did not. [redacted] then pulled out his phone and stated he would contact his lawyer. When he was talking on the phone, [redacted] mentioned that he was at Excel Cleaners and took the blazer and pants with him when exiting my business.
After [redacted] left. I didn't hear anything from a lawyer. 
I have been active in operating the dry cleaning business for over 10 years and I never had an issue of items dyed in damages.
The cleaning whole sale store I work with has over 30 years experience and never damaged any garments, suits, dresses and other clothes. The quality always comes back good.
In the past, [redacted] had brought items back implying that I damaged the items and I cleaned them with no charge. I do not welcome any individual who comes to my business with bad intentions for free cleaning services.
I feel quite insulted that [redacted] believes that he can take advantage of me because I'm foreign. 
I do not believe that I'm responsible for [redacted]'s refund of $78.
[redacted] took the blazer and pants he brought in when leaving my business on June 4, 2014. 
[redacted]'s complaint about the gray pants is not true. The gray pants and cream blazer was in good condition when he picked up the items.
I believe that [redacted]'s actions on June 4, 2014 implied that he accepted his mistake and I'm not responsible.
Regards,
Jin S[redacted]
Excel Cleaners
100 Bethlehem Pike
Philadelphia, PA 19118
(215) 836-9908

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The vendor apparently cannot understand the meaning of a "suit" as being matching color components, even when the jacket that she cleaned was brought back to show her what the color of the pants were when new. Even if she doesn't understand the language that well, she has to know when people bring in suits to be cleaned, the pieces match., at least when they are brought in. In the long run, her lack of honest responsible business practices will catch up to her.
Regards,
[redacted]

Jin S[redacted] <[redacted]>
11:17 PM (9 hours ago)
to me 
Hello [redacted],
I am responding to [redacted]'s second complaint received on June 19, 2014 at 3:15 P.M.
Complaint: [redacted]
I am rejecting this response because:  My wife and I bought a matching white pants and jacket suit from [redacted] Dept. Store. The suit was worn once, when I took it in for cleaning.  The person at the cleaners never mentioned anything about separating the two pieces. When I brought the cleaning to my wife, she showed me the pants came back gray.  I returned to the cleaners to show them the color difference, and the lady there told me the pants must have been gray when I brought them in. I haven't yet seen a matching suit with different color pieces and tried to explain to her it was a matching set in color. with the same manufacturer. She refused to accept responsibility for the cleaner's error. I have since switched to another cleaner who assured me under the same circumstances, they would accept responsibility for damages. My wife and I have successfully operated a retail store for 33 years. Part of our philosophy is " the customer is always right". We would never have the audacity to tell a customer they brought in a different colored item than they did.
Regards,
[redacted] According to the previous e-mail I sent. I provided the following:
"[redacted] dropped off dry cleaning items on June 6, 2014 at 1:45 P.M."
I apologize for mistaking the date. I checked my records and it was May 6, 2014 as the day [redacted] dropped his dry cleaning.
I asked [redacted] about the cream colored blazer and gray pants in the beginning. I asked him three times about separate charges but he stated he wanted a 2-piece suit charge. The 2 piece suit charge is slightly lower
On May 20, 2014, [redacted] brought back the blazer and pants.
There was no explanation from [redacted]. He conducted himself in laughter when requesting a refund the moment he entered my business. 
He complained about the blazer's original color being gray but changed to cream.
He didn't even stay to let me speak on the matter; he left so suddenly.
I checked the invoice and I even recorded the blazer to be cream in the beginning.
I inspect all the dry cleaning items before hanging them on the conveyor.
There were no stains or damages on the dry cleaning items. [redacted]'s clothes were in good condition. 
The clothes [redacted] brings is not  brand new but older clothes.
The blazer and pants were not brand new.
The whole sale store I work with always brings the dry cleaning items back with no issue.
When [redacted] came to my business on June 4, 2014 with a receipt demanding a refund. [redacted] did not even show me the receipt he was holding in his hand. He waved the receipt back and fourth. 
I do not understand why he brought the blazer and pants back on June 4 and then took the items when he left. 
After he left, I thought there was no issue. 
I don't understand [redacted]. Is he trying to cheat me of money?  
I already inspected the dry cleaning items to have no issues.
I even mentioned that I operate cleaning not damaging.
 He complained about  the cream jacket first. Then he complained about the gray pants in the letter from the Revdex.com. I do not understand why he changed his mind from the blazer to pants.
[redacted]'s business philosophy:"the customer is always right" is not always true.  The customer is not always right when it is their mistake not the business. 
As I said before, I do not welcome customers with bad intentions to get free services.
I may be asian but I'm a U.S Citizen too. I do not appreciate being judged by my ethnicity. Especially when [redacted] laughed about the matter, I felt quite insulted.
 I take all my customers seriously and would never degrade them in laughter.
In the past, [redacted] brought a sweater and pants implying that I did not clean his clothes. When I inspected the items, it appeared he cleaned the items at home. I was kind enough to clean his clothes with no charge.
[redacted] has been dishonest about the dry cleaning issue.
When he mentioned that other cleaners refunded him and complained why I would not makes no sense. Other dry cleaning businesses do not operate the same as mine. 
[redacted]'s clothes were cleaned at my business and not at another cleaners.
I have been operating my dry cleaning business in [redacted] for 14 years.
In addition, I've had 20 years experience in the dry cleaning business prior to entering Chestnut Hill.
I do not conduct negative customer relationships. As long as they trust me to clean their items there is no issue. I have positive relationships with my other customers that understand and appreciate the work I do. 
Regards,
Jin S[redacted]

Review: Excel was given a white womans suit to clean. The pants came back gray and they refused to make good for their mistake. To add insult to injury, they told me I brought in gray pants to begin with. I even showed them the bill for the pants and they took no responsibility. I would never use them again, and consider them dishonestDesired Settlement: The store receipt shows a cost of $ 78. The replacement cost would be the settlement

Business

Response:

[redacted]

8:18 PM (12 hours ago)

to me

Hello [redacted],

My name is Jin S[redacted]. I am the owner of Excel Cleaners responding to the customer complaint: [redacted].

[redacted] dropped off dry cleaning items on June 6, 2014 at 1:45 P.M.

He dropped off a cream colored blazer and gray pants. I usually charge the following items separate and NOT at a 2-piece suit price.

However, [redacted] demanded he wanted the blazer and pants to be charged as a 2-piece suit. I asked him if he wanted the items separate because the blazer and pants are different colors.

He said he wanted the blazer and suit to be charged as a 2-piece suit.

I then processed the dry cleaning invoice to be be ready by May 10, 2014.

[redacted] then came to pick up his dry cleaning on May 16, 2014. There were no complaints or issues when he paid for his dry cleaning.

On May 20, 2014, [redacted] came to my business with the same blazer and pants he picked up on May 16.

He conducted himself in laughter while stating the blazer had been damaged in color. He stated that the blazer was "gray" and turned into a cream color. He left so quickly after making his statement without listening to my knowledge and feedback. He didn't bother to look at me while mentioning the issue.

I then called [redacted]'s phone number and his wife picked up the phone.

I explained to his wife that I operate cleaning with the dry cleaning items dropped at my business not dying the dry cleaning items.

I mentioned the cream blazer and gray pants that [redacted] dropped off and his wife stated that she would contact me later.

On June, 4, 2014 at 11:45 A.M, [redacted] came to my business and requested to receive a refund of $78 with a receipt he was holding in his hand. He did not bring an invoice that I always process for all my customers.

I told him that he brought in a cream blazer with gray pants to be dry cleaned at a 2-piece suit charge he requested after I asked him on May 6, 2014.

[redacted] mentioned to me that all the other dry cleaning businesses on [redacted] in [redacted] refunds him and asked me why I would not refund him. [redacted] then asked me if I had a lawyer.

I stated that I did not. [redacted] then pulled out his phone and stated he would contact his lawyer. When he was talking on the phone, [redacted] mentioned that he was at Excel Cleaners and took the blazer and pants with him when exiting my business.

After [redacted] left. I didn't hear anything from a lawyer.

I have been active in operating the dry cleaning business for over 10 years and I never had an issue of items dyed in damages.

The cleaning whole sale store I work with has over 30 years experience and never damaged any garments, suits, dresses and other clothes. The quality always comes back good.

In the past, [redacted] had brought items back implying that I damaged the items and I cleaned them with no charge. I do not welcome any individual who comes to my business with bad intentions for free cleaning services.

I feel quite insulted that [redacted] believes that he can take advantage of me because I'm foreign.

I do not believe that I'm responsible for [redacted]'s refund of $78.

[redacted] took the blazer and pants he brought in when leaving my business on June 4, 2014.

[redacted]'s complaint about the gray pants is not true. The gray pants and cream blazer was in good condition when he picked up the items.

I believe that [redacted]'s actions on June 4, 2014 implied that he accepted his mistake and I'm not responsible.

Regards,

Jin S[redacted]

Excel Cleaners

100 Bethlehem Pike

Philadelphia, PA 19118

(215) 836-9908

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: My wife and I bought a matching white pants and jacket suit from [redacted] Dept. Store. The suit was worn once, when I took it in for cleaning. The person at the cleaners never mentioned anything about separating the two pieces. When I brought the cleaning to my wife, she showed me the pants came back gray. I returned to the cleaners to show them the color difference, and the lady there told me the pants must have been gray when I brought them in. I haven't yet seen a matching suit with different color pieces and tried to explain to her it was a matching set in color. with the same manufacturer. She refused to accept responsibility for the cleaner's error. I have since switched to another cleaner who assured me under the same circumstances, they would accept responsibility for damages. My wife and I have successfully operated a retail store for 33 years. Part of our philosophy is " the customer is always right". We would never have the audacity to tell a customer they brought in a different colored item than they did.

Regards,

Business

Response:

Jin S[redacted] <[redacted]>

11:17 PM (9 hours ago)

to me

Hello [redacted],

I am responding to [redacted]'s second complaint received on June 19, 2014 at 3:15 P.M.

Review: [redacted]

I am rejecting this response because: My wife and I bought a matching white pants and jacket suit from [redacted] Dept. Store. The suit was worn once, when I took it in for cleaning. The person at the cleaners never mentioned anything about separating the two pieces. When I brought the cleaning to my wife, she showed me the pants came back gray. I returned to the cleaners to show them the color difference, and the lady there told me the pants must have been gray when I brought them in. I haven't yet seen a matching suit with different color pieces and tried to explain to her it was a matching set in color. with the same manufacturer. She refused to accept responsibility for the cleaner's error. I have since switched to another cleaner who assured me under the same circumstances, they would accept responsibility for damages. My wife and I have successfully operated a retail store for 33 years. Part of our philosophy is " the customer is always right". We would never have the audacity to tell a customer they brought in a different colored item than they did.

Regards,

According to the previous e-mail I sent. I provided the following:

"[redacted] dropped off dry cleaning items on June 6, 2014 at 1:45 P.M."

I apologize for mistaking the date. I checked my records and it was May 6, 2014 as the day [redacted] dropped his dry cleaning.

I asked [redacted] about the cream colored blazer and gray pants in the beginning. I asked him three times about separate charges but he stated he wanted a 2-piece suit charge. The 2 piece suit charge is slightly lower

On May 20, 2014, [redacted] brought back the blazer and pants.

There was no explanation from [redacted]. He conducted himself in laughter when requesting a refund the moment he entered my business.

He complained about the blazer's original color being gray but changed to cream.

He didn't even stay to let me speak on the matter; he left so suddenly.

I checked the invoice and I even recorded the blazer to be cream in the beginning.

I inspect all the dry cleaning items before hanging them on the conveyor.

There were no stains or damages on the dry cleaning items. [redacted]'s clothes were in good condition.

The clothes [redacted] brings is not brand new but older clothes.

The blazer and pants were not brand new.

The whole sale store I work with always brings the dry cleaning items back with no issue.

When [redacted] came to my business on June 4, 2014 with a receipt demanding a refund. [redacted] did not even show me the receipt he was holding in his hand. He waved the receipt back and fourth.

I do not understand why he brought the blazer and pants back on June 4 and then took the items when he left.

After he left, I thought there was no issue.

I don't understand [redacted]. Is he trying to cheat me of money?

I already inspected the dry cleaning items to have no issues.

I even mentioned that I operate cleaning not damaging.

He complained about the cream jacket first. Then he complained about the gray pants in the letter from the Revdex.com. I do not understand why he changed his mind from the blazer to pants.

[redacted]'s business philosophy:"the customer is always right" is not always true. The customer is not always right when it is their mistake not the business.

As I said before, I do not welcome customers with bad intentions to get free services.

I may be asian but I'm a U.S Citizen too. I do not appreciate being judged by my ethnicity. Especially when [redacted] laughed about the matter, I felt quite insulted.

I take all my customers seriously and would never degrade them in laughter.

In the past, [redacted] brought a sweater and pants implying that I did not clean his clothes. When I inspected the items, it appeared he cleaned the items at home. I was kind enough to clean his clothes with no charge.

[redacted] has been dishonest about the dry cleaning issue.

When he mentioned that other cleaners refunded him and complained why I would not makes no sense. Other dry cleaning businesses do not operate the same as mine.

[redacted]'s clothes were cleaned at my business and not at another cleaners.

I have been operating my dry cleaning business in [redacted] for 14 years.

In addition, I've had 20 years experience in the dry cleaning business prior to entering Chestnut Hill.

I do not conduct negative customer relationships. As long as they trust me to clean their items there is no issue. I have positive relationships with my other customers that understand and appreciate the work I do.

Regards,

Jin S[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The vendor apparently cannot understand the meaning of a "suit" as being matching color components, even when the jacket that she cleaned was brought back to show her what the color of the pants were when new. Even if she doesn't understand the language that well, she has to know when people bring in suits to be cleaned, the pieces match., at least when they are brought in. In the long run, her lack of honest responsible business practices will catch up to her.

Regards,