Excel Exteriors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Will call and talk to the homeowner

Hi, we just got all of the repairs completed

On 5/23/17, Mr. [redacted] signed an Agreement with Excel Exteriors, Inc. which specifically stated ….you authorize Excel Exteriors, Inc. to complete the replacement of said damaged property with no additional cost to you except for the insurance deductible…..Excel Exteriors, Inc. does not pay...

clients deductibles as it is against the law under S.F. No. 1886, 3rd Engrossment - 86th Legislative Session (2009-2010) [s1886-3].  Clients are verbally made aware that they are responsible for paying their insurance deductible upon signing the Agreement and are shown where it is specifically stated in the Agreement to eliminate misunderstandings prior to signing.  It appears Mr. [redacted] is pleased with the work performed by Excel Exteriors, Inc. since there are no complaints regarding workmanship and simply refuses to pay his deductible.  Mr. [redacted] was invoiced for work completed and actually was able to keep $379.84 of ACV funds in his own pocket to help pay for his deductible. Yet, Mr. [redacted] continues to refuse paying for the work completed. Minnesota legislature has passed laws that help homeowners and to help contractors.  This is a prime example where Excel Exteriors, Inc. will utilize Minnesota laws to assist in collecting funds for work performed when a homeowner refuses to pay in full.

This communication is in response to the complaint ([redacted]) filed with you from [redacted]. I met with [redacted] on August 30, 2017 to address her concerns. What had transpired was a miscommunication from Sarah [redacted] in regards to what she had requested. I apologized to her and explained to...

her that I would be taking over and managing her job to completion. She was very pleased to here that. I communicated directly with her insurance carrier and provided all the documentation that was requested and we proceeded with her project. We finished the project and [redacted] is extremely pleased with the outcome and stated this to me several times. She assured me that she would definitely use our services again and we actually are working on an additional project for her. [redacted] paid the balance of the contract of $3,573.37 on October 2, 2017. Please feel free to contact [redacted] directly and I am quite certain she will attest to the statements above.

I am rejecting this response because:
The contractor still has not installed the ridge vents as promised. Someone worked on an area where there may be a leak but until next heavy rain we will not be sure it has been fixed.

The customer made a mistake in calculations. We have resolved this issue.

Clients were extremely disrespectful to us yelling and cursing at our sales guy. We called and left voice messages to schedule a meeting for material selection and down payment, they NEVER called back and later on even that was blamed on us. English is not the first language for the homeowners...

and it’s causing huge communication issues. Daughter had to be involved as an interpreter, without her it was impossible to effectively communicate with them. Also looks misunderstanding of an insurance claims process is causing majority of the stress as well. We tried to accommodate them as much as possible by making sure that roof gets done before the deadline. We did it on time and without a DOWN PAYMENT which went against company policy. We met with insurance company at the property showed them what was damaged, agreed on scope, and did a great job.  Homeowners did complain about cleanup and crew was dispatched to do a repeat cleanup.    The only people that they should be mad at is their Insurance company witch send out a letter threatening to cancel that policy if the roof is not replaced before certain date. When invoice was sent, suddenly some issues arose and now they are claiming that driveway is damaged??!!  Unfortunately we have seen this kind of thinking before (especially around Holiday season) and it’s never works. We stand behind our work, if there are any issues with the work that have been done we will repair it. Money will not be given back. We are expecting to see the balance for the work that has been performed satisfied ASAP.

Clients were extremely disrespectful to us yelling and cursing at our sales guy. We called and left voice messages to schedule a meeting for material selection and down payment, they NEVER called back and later on even that was blamed on us. English is not the first language for the homeowners and...

it’s causing huge communication issues. Daughter had to be involved as an interpreter, without her it was impossible to effectively communicate with them. Also looks misunderstanding of an insurance claims process is causing majority of the stress as well. We tried to accommodate them as much as possible by making sure that roof gets done before the deadline. We did it on time and without a DOWN PAYMENT which went against company policy. We met with insurance company at the property showed them what was damaged, agreed on scope, and did a great job.  Homeowners did complain about cleanup and crew was dispatched to do a repeat cleanup.    The only people that they should be mad at is their Insurance company witch send out a letter threatening to cancel that policy if the roof is not replaced before certain date. When invoice was sent, suddenly some issues arose and now they are claiming that driveway is damaged??!!  Unfortunately we have seen this kind of thinking before (especially around Holiday season) and it’s never works. We stand behind our work, if there are any issues with the work that have been done we will repair it. Money will not be given back. We are expecting to see the balance for the work that has been performed satisfied ASAP.