Excel Exteriors

The customer made a mistake in calculationsWe have resolved this issue

On 5/23/17, Mr [redacted] signed an Agreement with Excel Exteriors, Incwhich specifically stated .you authorize Excel Exteriors, Incto complete the replacement of said damaged property with no additional cost to you except for the insurance deductible ..Excel Exteriors, Incdoes not pay clients deductibles as it is against the law under S.FNo1886, 3rd Engrossment - 86th Legislative Session (2009-2010) [s1886-3] Clients are verbally made aware that they are responsible for paying their insurance deductible upon signing the Agreement and are shown where it is specifically stated in the Agreement to eliminate misunderstandings prior to signing It appears Mr [redacted] is pleased with the work performed by Excel Exteriors, Incsince there are no complaints regarding workmanship and simply refuses to pay his deductible Mr [redacted] was invoiced for work completed and actually was able to keep $of ACV funds in his own pocket to help pay for his deductibleYet, Mr [redacted] continues to refuse paying for the work completedMinnesota legislature has passed laws that help homeowners and to help contractors This is a prime example where Excel Exteriors, Incwill utilize Minnesota laws to assist in collecting funds for work performed when a homeowner refuses to pay in full

Clients were extremely disrespectful to us yelling and cursing at our sales guyWe called and left voice messages to schedule a meeting for material selection and down payment, they NEVER called back and later on even that was blamed on usEnglish is not the first language for the homeowners and it’s causing huge communication issuesDaughter had to be involved as an interpreter, without her it was impossible to effectively communicate with themAlso looks misunderstanding of an insurance claims process is causing majority of the stress as wellWe tried to accommodate them as much as possible by making sure that roof gets done before the deadlineWe did it on time and without a DOWN PAYMENT which went against company policyWe met with insurance company at the property showed them what was damaged, agreed on scope, and did a great job Homeowners did complain about cleanup and crew was dispatched to do a repeat cleanup The only people that they should be mad at is their Insurance company witch send out a letter threatening to cancel that policy if the roof is not replaced before certain dateWhen invoice was sent, suddenly some issues arose and now they are claiming that driveway is damaged??!! Unfortunately we have seen this kind of thinking before (especially around Holiday season) and it’s never worksWe stand behind our work, if there are any issues with the work that have been done we will repair itMoney will not be given backWe are expecting to see the balance for the work that has been performed satisfied ASAP