Excel Garcinia

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia supplements on a day trial basis back on 05/21/and paid the shipping and handling fee of $The trial expired on 06/04/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Due to no cancellation the autoship program took effect.The following month the customer was charged for a new shipment $87.31.Customer contacted our Customer Service on 07/03/and requested for her subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have refunded our customer for any misunderstanding when placing the orderHere are the refund confirmation:$Trans ID:*** dated 07/11/$Trans ID:*** dated 07/11/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day
free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Slim Body on a day trial basis back on 05/23/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/06/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/06/$for the Garcinia and $for the Slim BodyCustomer contacted our Customer Service on 06/06/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/06/2017,$for the Garcinia and $for the Slim Body for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/28/ $Trans ID:*** dated 06/28/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions