Excel High School, Inc.

Dear Revdex.com, Thank you for the email communicationThe student referenced in the complaint was terminated from Excel High School for non-payment, and for lack of sufficient academic performanceThe student’s parent was fully aware of Excel’ policy regarding nonpayment of tuitionThe
student had issues with remaining current on billing, and she was not performing well academicallyOnce the account was terminated for non-payment, in accordance with school policy, and as outlined in the student handbook, we opted not to re-enroll the studentExcel High School is a private, accredited high schoolDue to the previous problems regarding this student, we will not re-enroll the studentWe suggested that the student considers other Regionally accredited schools that might be a better fitPlease consider, James Madison High School, Penn Foster High School, National High School, or Keystone National High SchoolLike Excel High School, these schools are Regionally accredited, and their accreditation is recognized by the State Department of EducationExcel High Schools cares a great deal about our students, and EHS is deeply committed to the success of our student bodyWe are very passionate about student successWe realize that as hard as we try, Excel High School is not always the perfect fit for every situationWe do not believe that our school was a good fit for this particular studentHence, we chose not to re-enroll her for another term We wish this student much success in her future endeavors Sincerely, Rod *** CEOExcel High School

Thank you for the communication of 03/27/regarding *** ***I have reviewed the student file with the school Director and am providing details belowWe appreciate your communication and offer the following perspective in good faith, as an accredited school, and as a
Revdex.com accredited A+ business*** *** enrolled at Excel High School as a full-time student and is bound to the terms and conditions as outlined in the enrollment contract and school catalogBoth documents can be reviewed at: http://www.excelhighschool.com/wp-content/uploads/2017/09/Excel-High-School-Cata...⇄ Ms*** asserts that her daughter, *** ***, passed all courses except for Algebra II, but this statement is incorrect*** did not pass Algebra IIThe student failed the final exam on both attempts. *** did not pass US HistoryHer grade for the final exam was 35%*** did not pass ChemistryHer grade for the final exam was 30%*** did pass Introduction to Technology and was issued 1-credit*** did pass English and was issued credit 1-credit As covered in the school catalog and in the course rubric: **Important reminder concerning unit end quiz and final exam policies: In order for a credit to be earned for a course, the overall course grade must be 60% or higher AND the Final Exam must be passed with a 60% or higher I am including screenshots of the final exams and the number of attempts taken by the student as proof of what is contained in the student’s record*** *** did not pass the three courses in question, and according to standards, we are unable to issue credit*** *** is welcome to return to Excel High School, re-enroll in these courses and attempt to complete and pass the failed courses*Standard tuition enrollment fees would apply Regarding customer service, I have reviewed the call logs for the fileOur staff had over 30-communications with the student/parentThe records revealed that Excel provided excellent customer serviceThe only time there is a problem is when the student/parent was informed of past due payments and the failed coursesI know it can be disappointing when a student does not pass a course, but as an accredited school, EHS must follow policies and standardsOur position is that we provided excellent service as promisedConcerning the request for a refund, in accordance with the school refund policy, Excel High School does not issue a refund in the case where a student does not pass a courseThe refund policy is located on page of the school catalog and is also included in the enrollment agreement contract Thank you for the opportunity to provide further information regarding this matter Sincerely, Rod ***, MBA CEO

Please find attached reply to this complaint. Very truly,Excel High SchoolRod ***, MBACEO###-###-####

I am rejecting this response because: Both Rob and Mrs. [redacted] has pervious issues with my daughter and I. If both parties have has issues with us I will ne get a fair decision. Worst experience ever.

Initial Business Response /* (1000, 9, 2015/09/29) */
September 29, 2015
Revdex.com of Minnesota and North Dakota
[redacted] XXXXX
Re: Case # XXXXXXXX
Dear Sir or Madam;
Thank you for your communication. We take customer service very seriously...

at Excel High School. Excel High School is Regionally Accredited by AdvancED, The parent organization of The North Central Association CASI and Southern Association of Schools and Colleges CASI and the Northwest Accrediting Commission. Our accreditation is recognized by the State and US Dept. of Education.
This means our graduates are recognized by colleges and universities nationwide.
It sounds like there is a misunderstanding with the student's college and we would like to have the opportunity to help the student achieve his goals.
I will need the contact information for the individual at the college, so I can connect and provide our accreditation information to the college. It would appear that the college does not have the proper information concerning Excel's accreditation and State recognition thereof.
I would welcome the student to call me so I can help him with college enrollment. My phone number is XXX-XXX-XXXX.
Because of our State recognized accreditation, we are able to get 100% of colleges to recognize our institution for admissions and title IV funds.
Sincerely,
Rod [redacted], M.A.
CEO
Excel High School
XXX-XXX-XXXX