To Whom It May Concern;We received a Revdex.com complaint on 4/3/for the consumer below: [redacted] First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, Life Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer/refer their information to a list of potential companies who may be contacting themHowever, after reading [redacted] ’s statement of the problem, it is clear that we are not the ones causing her problems [redacted] stated “If you don't pick up a phone call they will harass you and call from many different numbers leaving you voicemails about finding the "perfect health insurance plan"”We do not call any consumer directly, we simply assist in referring them to the best matched agency to help the consumer compare quotes, and we have a very clear written authorization on our website quote submission page stating this is what we are doingOnce we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcIf [redacted] is irritated with numerous calls, it might have been an agency that she was referred to, or she may have also submitted her information on other websites and they are the ones causing the issueWe are not the ones calling [redacted] .We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting her and she gave us clear written authorization to do this when she submitted her personal information on our quote form, the legal disclosure below the form is very clear.Lastly, the page attached contains a verification screenshot showing that Karen submitted her information legally giving consent to be contacted by us a 3rd party company.Regards,Craig S [redacted] ***
(See Attached Document) First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer their information to a list of potential companies who may be contacting themHowever, after reading ***'s statement of the problem, it is clear that we are not the ones causing her problems [redacted] stated "Since then I have received calls from this inquiry from the same & numbers"We do not call the consumer directly nor own any phone numbers with a or area codeThis would likely have been from an insurance agency that we referred the client toHowever, once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcThat will all fall on the 3rd party company who is likely an insurance agency trying to assistWe are not the ones calling ***We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting herLastly, the next page contains a verification as well as screenshot showing that [redacted] submitted her information legally giving consent to be contacted by us a 3rd party companyRegards, Craig S [redacted] WLiberty St., Suite Medina, OH
I am rejecting this response because:To date, I have received nearly calls in response to my request for information Information is all I was looking forI am currently insured and was just wondering what was available should I retire before I can take MedicareSince my complaint, more area codes respondedMy complaint is that they are from repetitive numbers who will not take no for an answer when I explain my situation and call back within minutes of hanging upI still feel this is harassment and it's not o.k I feel like the stated web business should be aware of the practices of insurance brokers who use their serviceBecause they are the ones who own the website, I feel that makes them partly responsible for the problem.I admit to my part in trusting a website I knew nothing aboutHowever, since they had a Revdex.com logo on their site, I felt it was safeI will not make that mistake againI will never use this resource againI will never consider buying insurance from a caller with such irresponsible practicesI wanted nothing from this complaint but for the calls to stop Since I have not received one in the last five days, I am satisfied the problem has been resolved [redacted] ***
To Whom It May Concern;We received a Revdex.com complaint for the consumer below:*** *** *** *** ** ***First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance
quotes (Health Insurance, Medicare Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer their information to a list of potential companies who may be contacting themHowever, after reading ***'s statement of the problem, it is clear that we are not the ones causing her issues*** stated "They have called me non stop for days day & night even after 9pmThey are very rude I have asked for the calls to stop really I have received about CALLS in less then hours"We do not call the consumer directly and do not have a call center in order to do this even if we wanted toThis issue would likely have been from an insurance agency that *** was matched with through our websiteHowever, once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcThat will all fall on the 3rd party company who is likely an insurance agency trying to assist *** in purchasing a policyAgain, we are not the ones calling ***She should request that the company contacting her opts her out of their marketing/call lists, this is not usThe best way to compare the situation here is the following: If *** went to Google and searched for insurance and then found some website that she submitted her information through in order to retrieve a quote, she would not call Google and say they are the ones causing the issueIn this case, we are like Google, we are just an online resource to help consumers find agencies that can assist them in finding a policy.We will review our database and request that the company who received the consumer data opt-out *** from their marketing, however again this is not us contacting her.Lastly, attached is a screenshot showing that *** submitted her information to our site legally giving consent to be contacted by us a 3rd party company.Regards,Craig S*** ** *** *** *** *** ** ***
To Whom It May Concern;We received a Revdex.com complaint on 4/3/2018 for the consumer below:[redacted]First, let me explain our business model. We operate a variety of insurance-related websites. We advertise...
to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, Life Insurance, etc.). We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policy. We are NOT an insurance agency ourselves and do NOT call consumers. A consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer/refer their information to a list of potential companies who may be contacting them. However, after reading [redacted]’s statement of the problem, it is clear that we are not the ones causing her problems. [redacted] stated “If you don't pick up a phone call they will harass you and call from many different numbers leaving you voicemails about finding the "perfect health insurance plan"”. We do not call any consumer directly, we simply assist in referring them to the best matched agency to help the consumer compare quotes, and we have a very clear written authorization on our website quote submission page stating this is what we are doing. Once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etc. If [redacted] is irritated with numerous calls, it might have been an agency that she was referred to, or she may have also submitted her information on other websites and they are the ones causing the issue. We are not the ones calling [redacted].We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting her and she gave us clear written authorization to do this when she submitted her personal information on our quote form, the legal disclosure below the form is very clear.Lastly, the page attached contains a verification screenshot showing that Karen submitted her information legally giving consent to be contacted by us a 3rd party company.Regards,Craig S[redacted]
(See Attached Document) First,
let me explain our business model. We operate a variety of...
insurance-related
websites. We advertise to consumers shopping for insurance quotes (Health
Insurance, Medicare Insurance, etc.). We help connect consumers shopping for
insurance get connected with an insurance agency who can help the consumer
compare their various insurance options and purchase a policy. We are NOT an
insurance agency ourselves and do NOT call consumers. A consumer simply submits
their contact information on our website and we transfer their information to
an insurance agency, and we get paid a fee for the web-based referral.Second,
we have very clear pre-authorized written legal consent from the consumer to
transfer their information to a list of potential companies who may be
contacting them. However, after reading [redacted]'s statement of the problem, it is
clear that we are not the ones causing her problems. [redacted] stated "Since then I have
received 40 calls from this inquiry from the same 480 & 520 numbers". We do not call the consumer directly nor own
any phone numbers with a 480 or 520 area code. This would likely have been from
an insurance agency that we referred the client to. However, once we transfer
the consumer data to the 3rd party company, we no longer own that
data or the liability of calling within permitted hours, etc. That will all
fall on the 3rd party company who is likely an insurance agency
trying to assist. We are not the ones calling [redacted].
We will review our database
and request that the company who received the consumer data opt-out [redacted] from
their marketing, however again this is not us contacting her.
Lastly, the next page
contains a verification as well as screenshot showing that [redacted] submitted her
information legally giving consent to be contacted by us a 3rd party
company.
Regards,
Craig
S[redacted]
445 W. Liberty St., Suite
215 Medina, OH 44256
I am rejecting this response because:To date, I have received nearly 100 calls in response to my request for information Information is all I was looking for. I am currently insured and was just wondering what was available should I retire before I can take Medicare. Since my complaint, more area codes responded. My complaint is that they are from repetitive numbers who will not take no for an answer when I explain my situation and call back within minutes of hanging up. I still feel this is harassment and it's not o.k. I feel like the stated web business should be aware of the practices of insurance brokers who use their service. Because they are the ones who own the website, I feel that makes them partly responsible for the problem.I admit to my part in trusting a website I knew nothing about. However, since they had a Revdex.com logo on their site, I felt it was safe. I will not make that mistake again. I will never use this resource again. I will never consider buying insurance from a caller with such irresponsible practices. I wanted nothing from this complaint but for the calls to stop. Since I have not received one in the last five days, I am satisfied the problem has been resolved. [redacted]
To Whom It May Concern;We received a Revdex.com complaint on 4/3/for the consumer below: [redacted] First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, Life Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer/refer their information to a list of potential companies who may be contacting themHowever, after reading [redacted] ’s statement of the problem, it is clear that we are not the ones causing her problems [redacted] stated “If you don't pick up a phone call they will harass you and call from many different numbers leaving you voicemails about finding the "perfect health insurance plan"”We do not call any consumer directly, we simply assist in referring them to the best matched agency to help the consumer compare quotes, and we have a very clear written authorization on our website quote submission page stating this is what we are doingOnce we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcIf [redacted] is irritated with numerous calls, it might have been an agency that she was referred to, or she may have also submitted her information on other websites and they are the ones causing the issueWe are not the ones calling [redacted] .We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting her and she gave us clear written authorization to do this when she submitted her personal information on our quote form, the legal disclosure below the form is very clear.Lastly, the page attached contains a verification screenshot showing that Karen submitted her information legally giving consent to be contacted by us a 3rd party company.Regards,Craig S [redacted] ***
(See Attached Document) First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer their information to a list of potential companies who may be contacting themHowever, after reading ***'s statement of the problem, it is clear that we are not the ones causing her problems [redacted] stated "Since then I have received calls from this inquiry from the same & numbers"We do not call the consumer directly nor own any phone numbers with a or area codeThis would likely have been from an insurance agency that we referred the client toHowever, once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcThat will all fall on the 3rd party company who is likely an insurance agency trying to assistWe are not the ones calling ***We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting herLastly, the next page contains a verification as well as screenshot showing that [redacted] submitted her information legally giving consent to be contacted by us a 3rd party companyRegards, Craig S [redacted] WLiberty St., Suite Medina, OH
I am rejecting this response because:To date, I have received nearly calls in response to my request for information Information is all I was looking forI am currently insured and was just wondering what was available should I retire before I can take MedicareSince my complaint, more area codes respondedMy complaint is that they are from repetitive numbers who will not take no for an answer when I explain my situation and call back within minutes of hanging upI still feel this is harassment and it's not o.k I feel like the stated web business should be aware of the practices of insurance brokers who use their serviceBecause they are the ones who own the website, I feel that makes them partly responsible for the problem.I admit to my part in trusting a website I knew nothing aboutHowever, since they had a Revdex.com logo on their site, I felt it was safeI will not make that mistake againI will never use this resource againI will never consider buying insurance from a caller with such irresponsible practicesI wanted nothing from this complaint but for the calls to stop Since I have not received one in the last five days, I am satisfied the problem has been resolved [redacted] ***
To Whom It May Concern;We received a Revdex.com complaint for the consumer below:*** *** *** *** ** ***First, let me explain our business modelWe operate a variety of insurance-related websitesWe advertise to consumers shopping for insurance
quotes (Health Insurance, Medicare Insurance, etc.)We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policyWe are NOT an insurance agency ourselves and do NOT call consumersA consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer their information to a list of potential companies who may be contacting themHowever, after reading ***'s statement of the problem, it is clear that we are not the ones causing her issues*** stated "They have called me non stop for days day & night even after 9pmThey are very rude I have asked for the calls to stop really I have received about CALLS in less then hours"We do not call the consumer directly and do not have a call center in order to do this even if we wanted toThis issue would likely have been from an insurance agency that *** was matched with through our websiteHowever, once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etcThat will all fall on the 3rd party company who is likely an insurance agency trying to assist *** in purchasing a policyAgain, we are not the ones calling ***She should request that the company contacting her opts her out of their marketing/call lists, this is not usThe best way to compare the situation here is the following: If *** went to Google and searched for insurance and then found some website that she submitted her information through in order to retrieve a quote, she would not call Google and say they are the ones causing the issueIn this case, we are like Google, we are just an online resource to help consumers find agencies that can assist them in finding a policy.We will review our database and request that the company who received the consumer data opt-out *** from their marketing, however again this is not us contacting her.Lastly, attached is a screenshot showing that *** submitted her information to our site legally giving consent to be contacted by us a 3rd party company.Regards,Craig S*** ** *** *** *** *** ** ***
To Whom It May Concern;We received a Revdex.com complaint on 4/3/2018 for the consumer below:[redacted]First, let me explain our business model. We operate a variety of insurance-related websites. We advertise...
to consumers shopping for insurance quotes (Health Insurance, Medicare Insurance, Life Insurance, etc.). We help connect consumers shopping for insurance get connected with an insurance agency who can help the consumer compare their various insurance options and purchase a policy. We are NOT an insurance agency ourselves and do NOT call consumers. A consumer simply submits their contact information on our website and we transfer their information to an insurance agency, and we get paid a fee for the web-based referral.Second, we have very clear pre-authorized written legal consent from the consumer to transfer/refer their information to a list of potential companies who may be contacting them. However, after reading [redacted]’s statement of the problem, it is clear that we are not the ones causing her problems. [redacted] stated “If you don't pick up a phone call they will harass you and call from many different numbers leaving you voicemails about finding the "perfect health insurance plan"”. We do not call any consumer directly, we simply assist in referring them to the best matched agency to help the consumer compare quotes, and we have a very clear written authorization on our website quote submission page stating this is what we are doing. Once we transfer the consumer data to the 3rd party company, we no longer own that data or the liability of calling within permitted hours, etc. If [redacted] is irritated with numerous calls, it might have been an agency that she was referred to, or she may have also submitted her information on other websites and they are the ones causing the issue. We are not the ones calling [redacted].We will review our database and request that the company who received the consumer data opt-out [redacted] from their marketing, however again this is not us contacting her and she gave us clear written authorization to do this when she submitted her personal information on our quote form, the legal disclosure below the form is very clear.Lastly, the page attached contains a verification screenshot showing that Karen submitted her information legally giving consent to be contacted by us a 3rd party company.Regards,Craig S[redacted]
(See Attached Document) First,
let me explain our business model. We operate a variety of...
insurance-related
websites. We advertise to consumers shopping for insurance quotes (Health
Insurance, Medicare Insurance, etc.). We help connect consumers shopping for
insurance get connected with an insurance agency who can help the consumer
compare their various insurance options and purchase a policy. We are NOT an
insurance agency ourselves and do NOT call consumers. A consumer simply submits
their contact information on our website and we transfer their information to
an insurance agency, and we get paid a fee for the web-based referral.Second,
we have very clear pre-authorized written legal consent from the consumer to
transfer their information to a list of potential companies who may be
contacting them. However, after reading [redacted]'s statement of the problem, it is
clear that we are not the ones causing her problems. [redacted] stated "Since then I have
received 40 calls from this inquiry from the same 480 & 520 numbers". We do not call the consumer directly nor own
any phone numbers with a 480 or 520 area code. This would likely have been from
an insurance agency that we referred the client to. However, once we transfer
the consumer data to the 3rd party company, we no longer own that
data or the liability of calling within permitted hours, etc. That will all
fall on the 3rd party company who is likely an insurance agency
trying to assist. We are not the ones calling [redacted].
We will review our database
and request that the company who received the consumer data opt-out [redacted] from
their marketing, however again this is not us contacting her.
Lastly, the next page
contains a verification as well as screenshot showing that [redacted] submitted her
information legally giving consent to be contacted by us a 3rd party
company.
Regards,
Craig
S[redacted]
445 W. Liberty St., Suite
215 Medina, OH 44256
I am rejecting this response because:To date, I have received nearly 100 calls in response to my request for information Information is all I was looking for. I am currently insured and was just wondering what was available should I retire before I can take Medicare. Since my complaint, more area codes responded. My complaint is that they are from repetitive numbers who will not take no for an answer when I explain my situation and call back within minutes of hanging up. I still feel this is harassment and it's not o.k. I feel like the stated web business should be aware of the practices of insurance brokers who use their service. Because they are the ones who own the website, I feel that makes them partly responsible for the problem.I admit to my part in trusting a website I knew nothing about. However, since they had a Revdex.com logo on their site, I felt it was safe. I will not make that mistake again. I will never use this resource again. I will never consider buying insurance from a caller with such irresponsible practices. I wanted nothing from this complaint but for the calls to stop. Since I have not received one in the last five days, I am satisfied the problem has been resolved. [redacted]