Excel Industries, Inc.

RE Complaint ID #  [redacted]On August 16, 2017 we responded to an email regarding the status of his replacement firearm  to Mr [redacted]. The email stated as follows:"We have an order written to send you a new AT-380 II, Firearm to replace the firearm you sent in.  We would like...

for you to get this new firearm and be a happy customer.  We are running just a bit behind our schedule for this new gun.  I have been informed the new gun is in production now and is expected to be completed in the next two weeks before it can ship.  If you are unable to wait  the two weeks for this new replacement gun, and would like a refund, then you can send to us your original sales receipt for the purchase of the firearm, to process a refund.  Any refund must go through accounting and the time frame is 3-4 weeks.""I apologize for the delay, Please let me know how you wish to proceed."We have received a follow up email from the customer were he attached a copy of his sales receipt and stating a refund is his only desire.  We will process a refund for the customer and have requested a mailing address from him.   Once he advises us of the mailing address we will process the refund.   We have advised the customer the refund will take 3-4 weeks.