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Excel Industries

200 S Ridge Rd, Hesston, Kansas, United States, 67062-8808

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I was sold this mower at *** as a commercial lawn mower the manufacturer has stated that it is not a commercial mower but a residential.
I was sold this mower at *** as a commercial lawn mower the manufacturer has stated that it is not a commercial mower but a residential. my warranty was dropped.so instead of fixing the issues at hand and holding themselves or *** responsible about the mower they both told me there is nothing they can do. I spent $*** on this mower and no one wants t fix and or return anything. I feel cheated and down right disrespected by this and something must be done about this it is unprofessional and disrespectful. I was told this mower was commercial grade by *** at a underperforming store that is now closed and excel industries says one thing and *** says they dont sale commercial mowers however, when I typed in commercial mowers for sale near me the same mower I have comes up for sale at ***. I also called excel industries to confirm my warranty was dropped and the representative said they were still waiting on pictures from the service center in *** and werent even notified that I have recieved my mower back. I tried working with them I have recorded all of these calls and have proof that it in fact says commercial duty on the *** website. this is repulsive and something must be done or I will in fact tie this up in litigation

Desired Outcome

i want all my money back and i never ever want to deal with them again *** or excel industries this is an absolute nightmare

Excel Industries Response • May 28, 2019

We were contacted by email from customer on ***. We responded on ***. There was a miss-understanding that his mower would NOT be fixed under warranty. Our Rep called the dealer and instructed them the mower is eligible for repair under warranty and that they were to proceed. We contacted the customer and the dealer and as of *** - the mower had not been taken in for repairs.

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Address: 200 S Ridge Rd, Hesston, Kansas, United States, 67062-8808

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