Excel Landscape

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFor the record, however, I have never called any of his customersMore importantly, I had previously referred him to several new customers, adding to his revenue stream quite handsomely (e.gthe [redacted] )That is another reason why I am disappointed that he treated us poorlyHe was rather threatening with his tone and words we he visited our property on July 25, I can only hope that such behavior ends too Regards, [redacted] ***

August Revdex.com Jefferson StNE Ste A Albuquerque, NM Reference: Complaint ID [redacted] Thank you for the opportunity to respond to the referenced complaint by [redacted] ***Excel has been in business in the North Valley for more than ten yearsThis is the first Revdex.com complaint we have ever received and I take it seriously.I dispute every contention in Mr***'s complaint and request that the following be made a part of the record: Mr [redacted] was been chronically and regularly late paying Excel for the monthly services providedOur terms are payment due at the end of the month, for that monthHis payments were late on an average of two weeksMr [redacted] was informed Excel would have to raise its monthly rate due to the increased workload caused by the wet spring and early summer monsoon, i.e., more weeds more; more grass, more effort and expense, an increase which he now falsely claims was a surpriseDue to Mr***'s continued late payments and his dissatisfaction with the level of work being provided for what he was willing to pay; I informed him in May that he needed to find another company to maintain his property, that Excel could no longer afford to maintain his propertyMr [redacted] requested that I continue to do the work and I agreed to continue maintaining the house property, but only mow the one-acre lot on a bi-weekly basis, at the same monthly rate for all, which was accomplished through JuneMr [redacted] falsely stated that Excel did not mow his back acre lot at all in June, when, in fact, it was cut twice: On the 5th and 19th of June, as was agreed toAs a small business with less than four (4) employees, Excel Landscaping cannot afford to be paid late nor can we afford to continue providing services that lose Excel money due to Mr***'s inability of unwillingness to recognize that the end of the drought means an increase in maintenance costsI tried to be flexible with Mr***, but he was unwilling to recognize our increased costs due to the increased workloadIn addition, his forgetfulness in paying our invoices was an economic burden to my companyThe payment for June will not be refundedMy desired settlement is for Mr***'s complaint to be withdrawnIf he refuses to do so, I request that this letter be published along with his complaint whenever and wherever it is postedMr***'s claims are and unfairIt is suggested that Mr [redacted] contract with [redacted] or a similar-sized serviceWhile it will cost Mr [redacted] more, those firms may be more able to tolerate his late payments and appreciate the quality assurance feedback provided by his nannyRegards, Aron Z [redacted] Owner, Excel Landscaping Services CC: [redacted] ***

Complaint: [redacted] 0 0 1 877 5001 Asset Performance Technologies, Inc. 41 11 5867 14.0 Normal 0 false false false EN-US JA X-NONE / [redacted] Style Definitions */ I am rejecting this (tardy) response because: although it may be well written and deemed sincere, it does not represent the facts nor the truth of the matter. Please allow me to elaborate (and also dispute each contention): I am pleased to learn that Excel Landscape has received no other BBB complaints in its 10 year tenure here in the North Valley. My wife and I have owned our current home and property for over 16 years and have never felt compelled to submit a complaint. Until now, that is. 1. I was intrigued to finally learn of Mr. [redacted] payment policy. It has never been mentioned before in our communications (nor did he inform us of any late payments) and is also not stated on his invoices. In the absence of any guidance on this matter, I assume standard business terms of Net 30 days. HOWEVER, I pulled the 9 invoices for 2014-2015 I received from Mr. [redacted] from our files. Yes, that's 9 invoices for 18 months of service. Invoicing was irregular in 2014 but monthly during 2015 as you'll see from the attachment. Invoices are not dated, but if I assume they were delivered to our home on the first day of the next month (which was rarely the case), I have attached a spreadsheet showing the delay from the first of the month. Excluding the invoice for June 2015 (of which I had forgotten since Mr. [redacted] neglected to address my complaints), a check for full payment was sent to Excel Landscape an average of 6.4 +/- 3.7 days after the first of the month. Our bank allows a maximum of 5 days for delivery. Hence, the delays could never have been 2 weeks. Again, we were never informed of any late payments and always (with the exception of June 2105) endeavored to pay for services in a timely fashion - much faster than standard net 30 terms. I am quite disappointed in Mr. [redacted] 's fabrications in this regard. Moreover, in some months, we simply received no service, not even the minimal blowing off of the patios. I often had to remind Mr. [redacted] that we shill existed (as you'll see from my attached SMS stream of communication with him). We have an eyewitness (our nanny and housekeeper) who had already informed us over the past year that the team from Excel spent very little time on our property. It's no wonder, we didn't receive the agreed up lawn and garden services. I have also attached photographic evidence of unmowed fields and weeds I pulled that were taller than myself (5’ 10”). 2. For the record, I was informed by the increase in pricing from $250 to $300 per month by the April invoice, not by Mr. [redacted] . When I asked him about the increase, he explained that it was because it took more time to mow the fields (I don’t recall any mention of the drought). I re-advised to him that he is cutting the fields to short and should let the clippings lie. There was no mention that I should seek another vendor for gardening services. I decided to see how this would work out, but as the SMS stream indicates, it most certainly did not work out well. 3. We had always agreed to mowing the property (front and back fields) on a bu-weekly basis during the growing season. Next time, I’ll be sure to get this in writing. 4. Although Mr. [redacted] and/or his employees may have visited our property on 6/5/15 and 6/19/15, the back field was indeed not mowed (please refer to the attached SMS record). I was forced to mow and clean the patios and courtyards before the July 4 weekend, as we had invited guests. I am quite disappointed in Mr. [redacted] ’s fabrications in this regard. 5. My wife and I each own small businesses and appreciate the challenges of managing such entities. However, Mr. [redacted] never used the “end of the drought” as an excuse nor did he mention late payments – which were clearly not late as explained in 1. 6. Mr. [redacted] ’s flexibility is only evidenced in the inconsistent service he provided us. All of our payments were timely, as evidence in the attachments. Any economic burden to Mr. [redacted] ’s company was of his cause, not ours. It has taken me nearly 2 months (and much physical burden) to make the fields and patios presentable again after the lack of service form Excel Landscape. Our flower beds and planters around the house are now so overgrown with weeds, I don’t know what we are going to do, except start over in the upcoming Fall and Winter months. This is an economic burden to me and my family and one we had not anticipated. 7. On the contrary, Mr. [redacted] ’s claims are false and unfair, as evidenced by the attached data and facts of the matter. I stand firmly by my complaint whose only resolution now is to refund our June 2015 payment of $300. If Mr. [redacted] is not willing to satisfy our requirement, we may be forced to take the matter to small claims court. 8. I am pleased to see that Mr. [redacted] now acknowledges the feedback from our nanny. However, as the facts show, our payments were never late nor was such brought to our attention. The attached SMS steam proves that Mr. [redacted] often ignored our requests and complaints. Before the economic downturn of 2008-9, we have previously used [redacted] ***. [redacted] and team mowed the fields bi-weekly and kept the patios clean, bushes trimmed, weeds pulled, etc. on a weekly basis. All for $300 per month (12 months per year – not only when reimded). Unfortunately, Excel Landscape was simply unable to complete the agreed upon work appropriate. Gardening and landscaping is a services business and should be guided by 2 principles – the quality and timeliness of the service provided as well as attention to the customer. It is truly unfortunate, that we had to learn an expensive and painful lesson that Mr. [redacted] is unwilling to conduct his business accordingly. It is for these reasons, that we stand by our originally submitted complaint and request for refund as its resolution. Sincerely, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Verbal Response:The business is going to send a check to the consumer this weekAnd I don't want to hear from him anymore, and I don't want him calling my customers.Aron Z***Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
Asset Performance Technologies, Inc
I am rejecting this (tardy) response because:
although it may be well written and deemed sincere, it does not
represent the facts nor the truth of the matterPlease allow me to elaborate
(and also dispute each contention):
I am pleased to learn that Excel Landscape has
received no other Revdex.com complaints in its year tenure here in the North
ValleyMy wife and I have owned our current home and property for over
years and have never felt compelled to submit a complaintUntil now, that
is.
I was intrigued to finally learn of Mr
[redacted] payment policyIt has never been mentioned before in our
communications (nor did he inform us of any late payments) and is also not
stated on his invoicesIn the absence of any guidance on this matter, I assume
standard business terms of Net daysHOWEVER, I pulled the invoices for
2014-I received from Mr[redacted] from our filesYes, that's invoices for
months of serviceInvoicing was irregular in but monthly during
as you'll see from the attachmentInvoices are not dated, but if I assume they
were delivered to our home on the first day of the next month (which was rarely
the case), I have attached a spreadsheet showing the delay from the first of the
monthExcluding the invoice for June (of which I had forgotten since Mr
[redacted] neglected to address my complaints), a check for full payment was sent
to Excel Landscape an average of +/- days after the first of the month
Our bank allows a maximum of days for deliveryHence, the delays could never
have been weeksAgain, we were never informed of any late payments and
always (with the exception of June 2105) endeavored to pay for services in a timely fashion - much faster than standard net termsI am quite
disappointed in Mr[redacted]'s fabrications in this regard.
Moreover, in some months, we simply received no
service, not even the minimal blowing off of the patiosI often had to remind
Mr[redacted] that we shill existed (as you'll see from my attached SMS stream of
communication with him)We have an eyewitness (our nanny and housekeeper) who
had already informed us over the past year that the team from Excel spent very
little time on our propertyIt's no wonder, we didn't receive the agreed up
lawn and garden services. I have also attached photographic evidence of
unmowed fields and weeds I pulled that were taller than myself (5' 10")
For the record, I was informed by the increase
in pricing from $to $per month by the April invoice, not by Mr[redacted]
When I asked him about the increase, he explained that it was because it took
more time to mow the fields (I don't recall any mention of the drought)I
re-advised to him that he is cutting the fields to short and should let the
clippings lieThere was no mention that I should seek another vendor for
gardening servicesI decided to see how this would work out, but as the SMS
stream indicates, it most certainly did not work out well
We had always agreed to mowing the property
(front and back fields) on a bu-weekly basis during the growing seasonNext time, I'll be sure to get this in writing
Although Mr[redacted] and/or his employees may
have visited our property on 6/5/and 6/19/15, the back field was indeed not
mowed (please refer to the attached SMS record)I was forced to mow and clean
the patios and courtyards before the July weekend, as we had invited guestsI
am quite disappointed in Mr[redacted]'s fabrications in this regard
My wife and I each own small businesses and
appreciate the challenges of managing such entitiesHowever, Mr[redacted] never
used the "end of the drought" as an excuse nor did he mention late payments –
which were clearly not late as explained in
Mr[redacted]'s flexibility is only evidenced in
the inconsistent service he provided usAll of our payments were timely, as
evidence in the attachmentsAny economic burden to Mr[redacted]'s company was of
his cause, not ours
It has taken me nearly months (and much
physical burden) to make the fields and patios presentable again after the lack
of service form Excel LandscapeOur flower beds and planters around the house
are now so overgrown with weeds, I don't know what we are going to do, except
start over in the upcoming Fall and Winter monthsThis is an economic burden
to me and my family and one we had not anticipated
On the contrary, Mr[redacted]'s claims are
and unfair, as evidenced by the attached data and facts of the matterI stand
firmly by my complaint whose only resolution now is to refund our June
payment of $If Mr[redacted] is not willing to satisfy our requirement, we
may be forced to take the matter to small claims court
I am pleased to see that Mr[redacted] now
acknowledges the feedback from our nannyHowever, as the facts show, our
payments were never late nor was such brought to our attentionThe attached
SMS steam proves that Mr[redacted] often ignored our requests and complaintsBefore
the economic downturn of 2008-9, we have previously used [redacted] and team mowed the fields bi-weekly and kept the patios clean, bushes
trimmed, weeds pulled, etcon a weekly basisAll for $per month (
months per year – not only when reimded)Unfortunately, Excel Landscape was
simply unable to complete the agreed upon work appropriate
Gardening and landscaping is a services business and
should be guided by principles – the quality and timeliness of the service
provided as well as attention to the customerIt is truly unfortunate, that we
had to learn an expensive and painful lesson that Mr[redacted] is unwilling to
conduct his business accordinglyIt is for these reasons, that we stand by our
originally submitted complaint and request for refund as its resolution
Sincerely,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, however, I have never called any of his customers. More importantly, I had previously referred him to several new customers, adding to his revenue stream quite handsomely (e.g. the [redacted]). That is another reason why I am disappointed that he treated us poorly. He was rather threatening with his tone and words we he visited our property on July 25, 2015. I can only hope that such behavior ends too. 
Regards,
[redacted]

13 August 2015 Revdex.com 7007 Jefferson St. NE Ste A Albuquerque, NM 87109 Reference: Complaint ID [redacted] Thank you for the opportunity to respond to the referenced complaint by [redacted]. Excel has been in business in the North Valley for more than ten years. This is the first Revdex.com...

complaint we have ever received and I take it seriously.I dispute every contention in Mr. [redacted]'s complaint and request that the following be made a part of the record: Mr. [redacted] was been chronically and regularly late paying Excel for the monthly services provided. Our terms are payment due at the end of the month, for that month. His payments were late on an average of two weeks. Mr. [redacted] was informed Excel would have to raise its monthly rate due to the increased workload caused by the wet spring and early summer monsoon, i.e., more weeds more; more grass, more effort and expense, an increase which he now falsely claims was a surprise. Due to Mr. [redacted]'s continued late payments and his dissatisfaction with the level of work being provided for what he was willing to pay; I informed him in May that he needed to find another company to maintain his property, that Excel could no longer afford to maintain his property. Mr. [redacted] requested that I continue to do the work and I agreed to continue maintaining the house property, but only mow the one-acre lot on a bi-weekly basis, at the same monthly rate for all, which was accomplished through June. Mr. [redacted] falsely stated that Excel did not mow his back acre lot at all in June, when, in fact, it was cut twice: On the 5th and 19th of June, as was agreed to. As a small business with less than four (4) employees, Excel Landscaping cannot afford to be paid late nor can we afford to continue providing services that lose Excel money due to Mr. [redacted]'s inability of unwillingness to recognize that the end of the drought means an increase in maintenance costs. I tried to be flexible with Mr. [redacted], but he was unwilling to recognize our increased costs due to the increased workload. In addition, his forgetfulness in paying our invoices  was an economic burden to my company. The payment for June will not be refunded. My desired settlement is for Mr. [redacted]'s complaint to be withdrawn. If he refuses to do so, I request that this letter be published along with his complaint whenever and wherever it is posted. Mr. [redacted]'s claims are false and unfair. It is suggested that Mr. [redacted] contract with [redacted] or a similar-sized service. While it will cost Mr. [redacted] more, those firms may be more able to tolerate his late payments and appreciate the quality assurance feedback provided by his nanny. Regards, Aron Z[redacted] Owner, Excel Landscaping Services CC: [redacted]

Regarding complaint [redacted] I registered on your site on 27Jul15, I accepted the proposed resolution from 01Sep15. However, Excel Landscape has yet to send us a refund check as of this date (as was the agreed upon resolution). Please re-open my complaint and remind the business owner that over 30 days have passed and no check was received. Thank you kindly in advance. Sincerely, [redacted]Receipt of the $300 refund check, as promised by the proposed resolution from Excel Landscape (for the last month of service paid but not fully provided). Moreover, Aron Z[redacted] should respectfully not enter our private property again. The threats and threatening tone he offered on 27Jul15 at our home are not acceptable.