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Excel Pump & Supply

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Excel Pump & Supply Reviews (3)

The Business is Not in Compliance With NYS Law. On March **, 2016 my daughter, [redacted] , put a $300 deposit on a Prom Dress that was in stock at Omnibus Fashions in Babylon, NY. That deposit was funded through the use of our credit card. The deposit was to hold the dress until she was scheduled to come back for a fitting, which was to be on April ***. Prior to April [redacted] her plans to attend her Sr. Prom had changed and she would no longer be attending that affair. On April [redacted] my wife notified Omnibus Fashions that [redacted] was no longer attending her Prom and that the dress was no longer needed so she would not be coming in for her fitting/alterations. My wife was advised that all sales were final and that they usually do not provide refunds. My wife reminded them that no actual sale took place as it was only a deposit and that no alterations were made to this dress which was already in stock. The people at Omnibus Fashions said they understood and would let her know in a “day or two” how they would handle the situation. A few days passed and we had not heard back from Omnibus Fashions. Repeated calls have gone unanswered and we want our money back. The receipt from the deposit and several facts make this a non-sales transaction : 1) It was a deposit for an in-stock item that was not special ordered 2) There were no customizations or alterations made to the item 3) A transfer of possession was never initiated 4) Ample notification was provided to the seller to advise of the intent NOT to consummate the sale 5) The receipt/agreement was signed by [redacted] , a minor, who in the Great State of New York cannot enter into or be bound by any contract.

Hello [redacted],      I am very sorry that I have not gotten back to you sooner. I did not get an email with the first notice. I tried to reach out and call last week to explain, but did not get a phone call back. I have attached a copy of my stores receipt with the policy. As stated on...

the receipt we do not give any refunds and all sales are final. I am a specialty boutique that services our customers with one on one undivided attention until they find their perfect dress. If any customer chooses to have the liberty to change their mind they should be shopping in a department store as no specialty boutique gives refunds.      The customers complaints states that no sale took place just a deposit which is false. By them leaving a deposit on a gown and signing the bottom of the receipt stating that all sales are final they were aware a sale was being made and they were aware of the policy. Regardless of the signature at the bottom of the receipt. Also stated in the complaint that ample time was given to cancel the sale, but as I stated before ALL SALES ARE FINAL. Not to mention it's a contradiction of them previously saying that no sale took place.     As far as them calling the shop to let us know she wasn't attending prom, my staff is trained to let the customers know that unfortunately all sales are final and if for any reason I decide differently I would get back to them in a few days. Due to the large numbers of dresses sold through out the season I cannot put myself in a position to be sensitive to their issues as I have a business to run. I would not be able to stay in business if every girl changed her mind about her dress or whether or not they were attending prom.      To meet this complaint half way I am willing to give them a store credit of $225.00 for the customer to use which goes completely against my policy. A $75 restocking fee is being charged due to the loss of business by holding this dress off of my selling floor throughout my busy season.     Please contact me on my personal cell phone if you have any other questions regarding this complaint.  Paula [redacted]

The Business is Not in Compliance With NYS Law.
On March **, 2016 my daughter, [redacted], put a $300 deposit on a Prom Dress that was in stock at Omnibus Fashions in Babylon, NY. That deposit was funded through the use of our credit card. The deposit was to hold the dress until she was scheduled to come back for a fitting, which was to be on April [redacted]. Prior to April [redacted] her plans to attend her Sr. Prom had changed and she would no longer be attending that affair. On April [redacted] my wife notified Omnibus Fashions that [redacted] was no longer attending her Prom and that the dress was no longer needed so she would not be coming in for her fitting/alterations. My wife was advised that all sales were final and that they usually do not provide refunds. My wife reminded them that no actual sale took place as it was only a deposit and that no alterations were made to this dress which was already in stock. The people at Omnibus Fashions said they understood and would let her know in a “day or two” how they would handle the situation. A few days passed and we had not heard back from Omnibus Fashions. Repeated calls have gone unanswered and we want our money back. The receipt from the deposit and several facts make this a non-sales transaction :
1) It was a deposit for an in-stock item that was not special ordered
2) There were no customizations or alterations made to the item
3) A transfer of possession was never initiated
4) Ample notification was provided to the seller to advise of the intent NOT to consummate the sale
5) The receipt/agreement was signed by [redacted], a minor, who in the Great State of New York cannot enter into or be bound by any contract.

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