Excel Realty & Mortgage

Review: I was told in writing that I would be reimbursed the cost of my apprasal after I closed on my refinance of my home. I closed the refinance on in May 2013 after a very tryin refinance. I had several emails back and forth with [redacted] in regards to my reimbursement. I have yet to get that money of $500. I sent a demand of payment to the address at Excel Mortgage, [redacted], 9029 Elk Grove Blvd., Suite B, Elk Grove, CA 95624 and this was returne to me at attempted not known and unable to forward. I would like to get the $500 reimbursement that he promised to me.Desired Settlement: I would like the reimbursement of $500 sent to me at my address.

Business

Response:

I have spoken to [redacted] by phone. This was the first I had heard of any issue with her loan that had funded May 2013. The loan officer who had worked with her in May of 2013 no longer works for our company. Based on her statements I determined that she was entitled to a reimbursement for appraisal fee. I mailed her a company check in the amount of $500 on 3-25-14.