Excel Tire Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is true that they have contacted me and I am still awaiting the repair to be completed Regards, [redacted]

From: [redacted] ***< [redacted] @***.com>Date: Tue, Sep 1, at 9:AMSubject: Re: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hi [redacted] , I was looking at my email this morning and am not sure the attachment came throughPlease let me know if you have any difficulty opening thisThanks,***On Mon, Aug 31, at 10:PM, *** < [redacted] @***.com> wrote:Hi [redacted] , Please see a copy of the credit card statement attachedLet me know if there is any further information I can provideBest, *** Sent from my ***On Aug 31, 2015, at 4:PM, [redacted] < [redacted] @myRevdex.com.org> wrote:Please provide copies of anything you have Thanks.On Mon, Aug 31, at 3:PM, [redacted] *** < [redacted] @***.com> wrote:Hi [redacted] , Thanks very much for your help with this issueI paid for the shoes with my credit cardI am happy to provide the credit card information or a copy of my statement detailing the purchase if that is usefulBest,***

I have reviewed the response made by the business in reference to complaint ID ***, since this company is unwilling to provide me with what I would consider appropriate and satisfactory, I will accept what they offered only to put an end to this frustrating experience Dino Palmieri Salon can send the gift card to: *** *** *** *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is true that they have contacted me and I am still awaiting the repair to be completed
Regards,
*** ***

Please see the final response below that was sent on be half of the company to the client upon her second complaintAfter speaking with her over the phone, her statements were conflicting in regards to her results Upon her return to the salon for her complimentary re-do, during her
second consultation, our stylist confirmed that she was too dark and too ashy for what she had requested at her first appointmentHe then lifted her lowlights and took away the ashy appearance as requestedShe verbally confirmed over the phone that she wanted golden highlights, which is what she received. I am going to ask the manager (A***) of our South Park location to please put services “on her account” for a retouch with some lowlights, as well as a conditioning treatment. This will be on her account and will not expire She can choose to come back at her convenience for these services, and we will also allow for her to go to any of our nine Dino Palmieri Salon locations We are hoping to make this right by her so that she loves her hair!
After reviewing the pictures with D***, we agree that the color
looks beautiful, but that the root need to be darkened to her liking. As it is stated on our website:
If for any reason a client is dissatisfied with the service
that has been provided through Dino Palmieri Salon and Spa, we offer all guests
the opportunity to return to the salon for a complimentary correction service
The service must be scheduled within two weeks (days) from the date of the
original appointmentIn addition, the service will be scheduled with the
stylist who initially provided the serviceUpon the occasion that the stylist
is unavailable for the desired appointment date and/or time, our Managers and
Front Desk Leads will assist guests in selecting another stylist that is fit to
execute the desired style, color, or cutFor further concerns, comments, or
questions, we ask that you reach out to our corporate office at (440) 498-
We feel as though this is more than an appropriate solution to her complaint and as a company we are fully committed to providing the best costumer service, while maintaining the integrity of our costumers hair, which is what we have doneThank you

As we discussed earlier, we have been in contact with Ms*** about replacing the necessary component on her vehicle at no cost to her and will be fixing the problem as soon as we receive the part.Thank you,*** ***Operations ManagerSterling Auto Group***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is true that they have contacted me and I am still awaiting the repair to be completed
Regards,
*** ***

As we discussed earlier, we have been in contact with Ms. [redacted] about replacing the necessary component on her vehicle at no cost to her and will be fixing the problem as soon as we receive the part.Thank you,[redacted]Operations ManagerSterling Auto Group[redacted]

In response to the clients rejection, we have reviewed and discussed internally and have agreed to the following. We will provide the client with a $115 dollar Gift Card to any of our salons. This price was garnered from the clients original services that she received at our salon including the following, Groupon Haircut + Conditioning Treatment + Finish, Partial Hi-Lite, and Toner. Thank you. Dino Palmieri Salon and Spa

From: [redacted]<[redacted].com>Date: Tue, Sep 1, 2015 at 9:36 AMSubject: Re: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted], I was looking at my email this morning and am not sure the attachment came through. Please let me know if you have any...

difficulty opening this. Thanks,[redacted]On Mon, Aug 31, 2015 at 10:27 PM, [redacted] <[redacted].com> wrote:Hi [redacted], Please see a copy of the credit card statement attached. Let me know if there is any further information I can provide. Best, [redacted] Sent from my [redacted]On Aug 31, 2015, at 4:13 PM, [redacted] <[redacted]@myRevdex.com.org> wrote:Please provide copies of anything you have.  Thanks.On Mon, Aug 31, 2015 at 3:21 PM, [redacted] <[redacted].com> wrote:Hi [redacted], Thanks very much for your help with this issue. I paid for the shoes with my credit card. I am happy to provide the credit card information or a copy of my statement detailing the purchase if that is useful. Best,[redacted]