Excel Top Nails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all lets's take it step by step I contacted [redacted] on Thursday after my Mom was there on Wednesday when I got her statement I have Power of Attorney for my Mom due to her condition [redacted] told me not to come till Tuesday and she would return the money When I arrived at the salon I had to go through talking to three different people before she came out of the back Then she acted like she didn't know what I was talking about and wasn't prepared to give me cash She asked for my Mom's card I told her I would go get it but I'm on her account so I have the same card The fire dept is who my Dad was employed with so the card is through them They had actually called me the day before because it raised a red flag on their side I told them that I was going the next day and didn't foresee any problems They have since called me with the results and are very upset that their card company didn't handle it I'm sure they knew what they were doing Doesn't say tip anywhere on charge My Mom thinks she left them $ There is no signature on her receipt [redacted] had no problem speaking english until she started talking to the manger I asked her to speak English so I knew what she was saying The whole time [redacted] stood there with a smirk on her face The caregiver who brought my Mom that day who was at the store at the time was appalled at their actions [redacted] kept changing her story of what she wanted me to do to give the money back My Mom is years old and very sweet You don't have to be a rocket scientist to know she has a problem So where they got I was going to call the fire dept was [redacted] said for me to do whatever I had to do I said I would be in touch with the Fire dept over this ( who has the credit card my Mom used) We were up front and there was not any customers up there at the time, but I'm sure they had their story to tell They should of been up front the day I called them and said they wouldn't return it I've been in the beauty business for over years and owned my own for of that I've had many of an opportunity to take advantage of older people I guess what goes around will come around

A little over a month, this lady came to our store and abruptly stormed insideClaiming that she was the daughter of one of our beloved, well known customer [redacted] , this lady demanded a transaction for overcharging her mother with $[redacted] has been with our business for over a year and we have never heard a story or a mention of her dementia, whether or not she decided to tell usHer daughter came into our store with a telling of [redacted] case of dementia and demanded to refund the overcharge of her motherThis payment was made back in December around Christmas timeOur technicians, [redacted] and [redacted] , were those that did her nailsShe being the amiable, charming lady she is, [redacted] kindly offered [redacted] and [redacted] a tip and more of a Christmas tip, each giving them $They kindly took the offer and all the transaction was made by her doing, signed and checked.Back to the daughter, she stormed into our store, upset and angry for a matter we were not aware of yet, causing a ruckusShe then asked for ***, who with broken english was not able to fully communicate with the lady, to give cash back with a signing and checking of the cardThe manager was then called to discuss the situation at hand.A few days later, the manager called the credit store informing about the situationThere must be a validation of [redacted] action to take the money back, legally speakingSince she is not under [redacted] name to take responsibility, the daughter has no right to take such matters without her mother, [redacted] , present to validate the daughter’s claim and have her, in person, sign the receipt to be able to return the tip backHowever, in this case, [redacted] and [redacted] offered to give back the money anyhow if [redacted] herself came to the store and validated the daughter’s claim about the overchargeYet she complied and said [redacted] would not be able to go out of embarrassment.Not to mention before the lady left, she threatened to call the fire department without any further explanations than thatOur entire store with employees and customers were all witnesses of this action and threat that was institutedThis also alarmed the rest of our customers who were present at the commotion.Sincerely, [redacted] Top Nail Business Owner

A little over a month, this lady came to our store and abruptly stormed inside. Claiming that she was the daughter of one of our beloved, well known customer [redacted], this lady demanded a transaction for overcharging her mother with $240.[redacted] has been with our business for over a year and we...

have never heard a story or a mention of her dementia, whether or not she decided to tell us. Her daughter came into our store with a telling of [redacted] case of dementia and demanded to refund the overcharge of her mother. This payment was made back in December around Christmas time. Our technicians, [redacted] and [redacted], were those that did her nails. She being the amiable, charming lady she is, [redacted] kindly offered [redacted] and [redacted] a tip and more of a Christmas tip, each giving them $100. They kindly took the offer and all the transaction was made by her doing, signed and checked.Back to the daughter, she stormed into our store, upset and angry for a matter we were not aware of yet, causing a ruckus. She then asked for [redacted], who with broken english was not able to fully communicate with the lady, to give cash back with a signing and checking of the card. The manager was then called to discuss the situation at hand.A few days later, the manager called the credit store informing about the situation. There must be a validation of [redacted] action to take the money back, legally speaking. Since she is not under [redacted] name to take responsibility, the daughter has no right to take such matters without her mother, [redacted], present to validate the daughter’s claim and have her, in person, sign the receipt to be able to return the tip back. However, in this case, [redacted] and [redacted] offered to give back the money anyhow if [redacted] herself came to the store and validated the daughter’s claim about the overcharge. Yet she complied and said [redacted] would not be able to go out of embarrassment.Not to mention before the lady left, she threatened to call the fire department without any further explanations than that. Our entire store with employees and customers were all witnesses of this action and threat that was instituted. This also alarmed the rest of our customers who were present at the commotion.Sincerely,[redacted]
Top Nail Business Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First of all lets's take it step by step.  I contacted [redacted] on Thursday after my Mom was there on Wednesday when I got her statement.  I have Power of Attorney for my Mom due to her condition. [redacted] told me not to come till Tuesday and she would return the money.  When I arrived at the salon I had to go through talking to three different people before she came out of the back.  Then she acted like she didn't know what I was talking about and wasn't prepared to give me cash.  She asked for my Mom's card.  I told her I would go get it but I'm on her account so I have the same card.  The fire dept is who my Dad was employed with so the card is through them.  They had actually called me the day before because it raised a red flag on their side.  I told them that I was going the next day and didn't foresee  any problems.  They have since called me with the results and are very upset that their card company didn't handle it.  I'm sure they knew what they were doing.  Doesn't say tip anywhere on charge.  My Mom thinks she left them $20.  There is no signature on her receipt.  [redacted] had no problem speaking english until she started talking to the manger.  I asked her to speak English so I knew what she was saying.  The whole time [redacted] stood there with a smirk on her face.  The caregiver who brought my Mom that day who was at the store at the time  was appalled at their actions.  [redacted] kept changing her story of what she wanted me to do to give the money back.  My Mom is 88 years old and very sweet.  You don't have to be a rocket scientist to know she has a problem.  So where they got I was going to call the fire dept was [redacted] said for me to do whatever I had to do.  I said I would be in touch with the Fire dept over this ( who has the credit card my Mom used)  We were up front and there was not any customers up there at the time, but I'm sure they had their story to tell.  They should of been up front the day I called them and said they wouldn't return it.  I've been in the beauty business for over 40 years and owned my own for 22 of that.  I've had many of an opportunity to take advantage of older people.  I guess what goes around will come around.