Revdex.com spoke with the general manager who stated that the error was again due to error on their part, but was putting in an urgent check requestHe stated that the check would be received by Monday via FedEx, and provided tracking number [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Good Morning, We have attached our response for complaint # [redacted] Please let us know if you need anything furtherWe appreciate the opportunity to assist and respondHave a wonderful weekendBest regards, [redacted]
I have reviewed the customer details listed in the complaint to Revdex.com and have found that the Extended Service Contract cancellation has indeed not been completed [redacted] of [redacted] wishes to apologize for not getting this completed in a timely manner [redacted] of [redacted] needs to talk with the customer to get the mileage on the vehicle when it was soldI will personally take care of this matter as soon as I can get in contact with the customerI have attempted communication with the customer twice by phone and once by email since being made aware of this situationAgain I wish to apologize for the inconvenience and want to assure the customer that this will be taken care ofRegards, Frank S [redacted] General Manager [redacted] of [redacted]
Dear Ms***: This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter. In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown
defrauded her. These allegations are specious. Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward. On November 10, 2014, Complainant purchased a *** *** *** a high-performance luxury vehicle, from Crown. Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost. When that tactic failed, Complainant traded her BMW *** back to Crown and executed an agreement to purchase a BMW 328, another high-performance luxury vehicle, on November 14, 2015. At the time of this second transaction, Complainant’s BMW *** had 97,miles, Complainant having put 30,miles on the *** *** in one year. While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected. She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW and leasing a brand-new BMW 528XI, another high-performance luxury vehicle. Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc. Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions. Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW *** demonstrates that she put more than 30,miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected. Crown is not in a position to comply with Complainant’s request. We trust this resolves the issue. *** ** ***
*** *** ***
Dear Ms***,We are in receipt of your complaint #***, *** ***. Thank you for the opportunity to look into
this situation.We have investigated this complaint but due to the fact we could not
test the original transfer case, since this repair was done by another
dealership, to
see if it was in need of replacement we have agreed to provide
some assistance to the customer as a goodwill gesture. Thank you for allowing us the opportunity to respond.Sincerely,
*** ***
*** *** *** *** ***
Dear Ms*** We are in receipt of your complaint *** , for *** *** 'With Richmond BMW of Midlothian. Thank you for the opportunity to investigate this complaint. While we strive for customer satisfaction, in this case the *** *** that was purchased
on 11/17/2015, was an As Is purchase (see signed buyers guide attached)An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr*** that the vehicle was operating properly until recently when he personally performed the oil changeSince there is no warranty on this vehicle we are unable to assist with the needed repair. Please let us know if there is anything further we can provide. Sincerely, James W*** General Manager Richmond BWM Midlothian
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Fixing the brakes on *** less then a month after I brought it would be BMW responsibility not mineThe company does poor inspection and they know itThey use the minimum specs on the carIf it was so high performance then why wouldn't you just go ahead and replace them before the car if broughtSecond I wasn't not unhappy with the fact that the car needed service throughout the time I owned itIt was the fact that every time you turn around something major was wrong with the carThird BMW defaulted on the low jack I paied for and didn't bother to be concerned with itFourth they took my emblem off the front of the car and didn't think it was their faultSeveral of there employees lied and said they would replace it by ordering another one and never didThis is a *** of BMW JoeyNext when I went to trade in the BMW was because the resolutions department at BMW asked your store *** to resolve the issueWhen I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problemsWhen I was sold the *** * * was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not trueI should have been put in a lease not financeThe transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customerThose are not my words but the words of store *** at BMW Midlothian along with sales person and finance manger at BMW MidlothianThere is no inaccuracies to my story but there is with yourGet your facts straight and then talk to me.
Regards,
*** ***
To whom it may concern, We sincerely apologize for *** *** traveling down to view the stated vehicle only to find it had been previously sold.Simply we made an error in not making certain the vehicle was not sold prior to the client driving over hours down toSee us and waiting for
extended period of time to look at other vehicles. We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles. The visit and experienceWas NOT what we are attempting to accomplish at the Center and again we apologize. We would like to offer 200.00For the time and consideration of the clients time and effort. The *** *** has reached out to offer this and has not heard back from the client as of 5/28/2015 *** ***
**
***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
We are in receipt of complaint id # [redacted] for [redacted]. Thank you for the opportunity
to look into this matter.Mr. [redacted] came to our dealership to inquire about a
vehicle that was at one of our other dealerships. We arranged to have the
vehicle transferred to us. When Mr....
[redacted] seen the vehicle there was a
cosmetic blemish we agreed to repair. Once repaired Mr. [redacted] was still
unsatisfied with the appearance of the vehicle. We attempted to get this to his
satisfaction however each time he was unhappy. Due to the fact that we could
not get Mr. [redacted], after reaching out to him on three different occasions,
to come complete the paperwork the vehicle was sold. Mr. [redacted] deposit was
refunded.While we strive for customer satisfaction, we were unable to
come to an agreement with Mr. [redacted] on this vehicle. We apologize for any
inconveniences.
Good Morning,We wanted to update you on the complaint for [redacted]. Our dealership reached out to Mr. [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed. Thank you
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[There was no attempt to reach me prior to selling the vehicle that I had put a deposit on. The cosmetic damage was repaired and the sales staff had said the vehicle would be ready on Tuesday after a viewing on Friday. The dealership intentionally sold the vehicle to another customer at a higher price, ignored my deposit and did not try to reach me to discuss the final sale of the vehicle. The sales staff pleaded with the management staff and indicated that this was not a good way of doing business, but they were ultimately told that the sale to the other customer would go through. This was unethical and a breach of a verbal contract for the sale of the vehicle. The organization should not be permitted to do business in this manner.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com: I received a check from the dealership today 11/23/15. Thank you for all of your support..
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com spoke with the general manager who stated that the error was again due to error on their part, but was putting in an urgent check request. He stated that the check would be received by Monday via FedEx, and provided tracking number [redacted].
We are in receipt of Revdex.com case# [redacted], [redacted]. Thank you for the opportunity to investigate thiscomplaint.While we strive for customer satisfaction, the final decision on financing is made by the lender. Wecertainly understand how frustrating this situation is for all parties involved, both...
customer and staff,having invested time to try to complete this sale, Unfortunately, the final decision is not made by thedealership.We apologize we are not able to honor the request to complete the deal.
Good Morning, We have attached our response for complaint # [redacted]. Please let us know if you need anything further. We appreciate the opportunity to assist and respond. Have a wonderful weekend. Best regards, [redacted]
Revdex.com spoke with the general manager who stated that the error was again due to error on their part, but was putting in an urgent check requestHe stated that the check would be received by Monday via FedEx, and provided tracking number [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Good Morning, We have attached our response for complaint # [redacted] Please let us know if you need anything furtherWe appreciate the opportunity to assist and respondHave a wonderful weekendBest regards, [redacted]
I have reviewed the customer details listed in the complaint to Revdex.com and have found that the Extended Service Contract cancellation has indeed not been completed [redacted] of [redacted] wishes to apologize for not getting this completed in a timely manner [redacted] of [redacted] needs to talk with the customer to get the mileage on the vehicle when it was soldI will personally take care of this matter as soon as I can get in contact with the customerI have attempted communication with the customer twice by phone and once by email since being made aware of this situationAgain I wish to apologize for the inconvenience and want to assure the customer that this will be taken care ofRegards, Frank S [redacted] General Manager [redacted] of [redacted]
Dear Ms***: This electronic mail constitutes the response of Crown Richmond BMW (“Crown”) in regard to the above-referenced matter. In her “Statement of the Problem,” Complainant makes a series of allegations concerning her transactions with Crown, including the claim that Crown
defrauded her. These allegations are specious. Leaving aside the numerous inaccuracies contained in Complainant’s submission to the Revdex.com, which Crown disputes, the relevant facts are straightforward. On November 10, 2014, Complainant purchased a *** *** *** a high-performance luxury vehicle, from Crown. Apparently unhappy with her purchase because it needed to be serviced during the time she owned the vehicle, and notwithstanding the fact that Crown performed free of charge a brake job costing $even though Crown was under no obligation to do so, Complainant attempted to coerce Crown into providing her with a new vehicle at no cost. When that tactic failed, Complainant traded her BMW *** back to Crown and executed an agreement to purchase a BMW 328, another high-performance luxury vehicle, on November 14, 2015. At the time of this second transaction, Complainant’s BMW *** had 97,miles, Complainant having put 30,miles on the *** *** in one year. While Complainant was initially happy with her second purchase, she later became dissatisfied the vehicle she selected. She thereafter visited Richmond BMW Midlothian, a Crown affiliate, on February 27, 2016, this time trading in her BMW and leasing a brand-new BMW 528XI, another high-performance luxury vehicle. Crown made all of the necessary disclosures to Complainant in connection with all of her transactions, including the price of her vehicle purchases, the interest rates charged, the amounts financed, the number of monthly payments, etc. Complainant acknowledged these disclosures by executing all of the documents necessary to her transactions. Notwithstanding these facts, Complainant states that Crown should absorb the costs of her transactions so that she can “get the desired BMW that [she] would like to get” even though the odometer on the BMW *** demonstrates that she put more than 30,miles on her first vehicle in one year, and notwithstanding the fact that Complainant was not under any obligation to purchase or lease any of the vehicles she selected. Crown is not in a position to comply with Complainant’s request. We trust this resolves the issue. *** ** ***
*** *** ***
Dear Ms***,We are in receipt of your complaint #***, *** ***. Thank you for the opportunity to look into
this situation.We have investigated this complaint but due to the fact we could not
test the original transfer case, since this repair was done by another
dealership, to
see if it was in need of replacement we have agreed to provide
some assistance to the customer as a goodwill gesture. Thank you for allowing us the opportunity to respond.Sincerely,
*** ***
*** *** *** *** ***
Dear Ms*** We are in receipt of your complaint *** , for *** *** 'With Richmond BMW of Midlothian. Thank you for the opportunity to investigate this complaint. While we strive for customer satisfaction, in this case the *** *** that was purchased
on 11/17/2015, was an As Is purchase (see signed buyers guide attached)An extended warranty was offered to the customer which they declined (see attached), It is our understanding from Mr*** that the vehicle was operating properly until recently when he personally performed the oil changeSince there is no warranty on this vehicle we are unable to assist with the needed repair. Please let us know if there is anything further we can provide. Sincerely, James W*** General Manager Richmond BWM Midlothian
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Fixing the brakes on *** less then a month after I brought it would be BMW responsibility not mineThe company does poor inspection and they know itThey use the minimum specs on the carIf it was so high performance then why wouldn't you just go ahead and replace them before the car if broughtSecond I wasn't not unhappy with the fact that the car needed service throughout the time I owned itIt was the fact that every time you turn around something major was wrong with the carThird BMW defaulted on the low jack I paied for and didn't bother to be concerned with itFourth they took my emblem off the front of the car and didn't think it was their faultSeveral of there employees lied and said they would replace it by ordering another one and never didThis is a *** of BMW JoeyNext when I went to trade in the BMW was because the resolutions department at BMW asked your store *** to resolve the issueWhen I got there Dimetri stated out of his mouth that he couldn't resale the car to anyone because of the miles and the condition of the car but you could sell it to me with all its problemsWhen I was sold the *** * * was assured that it was the best option to get rid of the negative equity and this is where the problem comes in because that was not trueI should have been put in a lease not financeThe transaction had to be approved by someone higher up and it was approved because it was stressed that he should have never approved the other deal and they did me a disservice as a customerThose are not my words but the words of store *** at BMW Midlothian along with sales person and finance manger at BMW MidlothianThere is no inaccuracies to my story but there is with yourGet your facts straight and then talk to me.
Regards,
*** ***
We will reimburse immediately!Resolved
To whom it may concern, We sincerely apologize for *** *** traveling down to view the stated vehicle only to find it had been previously sold.Simply we made an error in not making certain the vehicle was not sold prior to the client driving over hours down toSee us and waiting for
extended period of time to look at other vehicles. We are not on commission so the we are actually trying to find the least expensive vehicle that best meets the clients needs not to sell a more expensive vehicles. The visit and experienceWas NOT what we are attempting to accomplish at the Center and again we apologize. We would like to offer 200.00For the time and consideration of the clients time and effort. The *** *** has reached out to offer this and has not heard back from the client as of 5/28/2015 *** ***
**
***
To whom it may concern,The client has been fully refunded and has been done so in a timely basis. *** *** GM
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
We are in receipt of complaint id # [redacted] for [redacted]. Thank you for the opportunity
to look into this matter.Mr. [redacted] came to our dealership to inquire about a
vehicle that was at one of our other dealerships. We arranged to have the
vehicle transferred to us. When Mr....
[redacted] seen the vehicle there was a
cosmetic blemish we agreed to repair. Once repaired Mr. [redacted] was still
unsatisfied with the appearance of the vehicle. We attempted to get this to his
satisfaction however each time he was unhappy. Due to the fact that we could
not get Mr. [redacted], after reaching out to him on three different occasions,
to come complete the paperwork the vehicle was sold. Mr. [redacted] deposit was
refunded.While we strive for customer satisfaction, we were unable to
come to an agreement with Mr. [redacted] on this vehicle. We apologize for any
inconveniences.
Good Morning,We wanted to update you on the complaint for [redacted]. Our dealership reached out to Mr. [redacted] and have been able to work with the manufacturer in providing a loaner vehicle for the customer until the recalls can be completed. Thank you
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[There was no attempt to reach me prior to selling the vehicle that I had put a deposit on. The cosmetic damage was repaired and the sales staff had said the vehicle would be ready on Tuesday after a viewing on Friday. The dealership intentionally sold the vehicle to another customer at a higher price, ignored my deposit and did not try to reach me to discuss the final sale of the vehicle. The sales staff pleaded with the management staff and indicated that this was not a good way of doing business, but they were ultimately told that the sale to the other customer would go through. This was unethical and a breach of a verbal contract for the sale of the vehicle. The organization should not be permitted to do business in this manner.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com: I received a check from the dealership today 11/23/15. Thank you for all of your support..
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com spoke with the general manager who stated that the error was again due to error on their part, but was putting in an urgent check request. He stated that the check would be received by Monday via FedEx, and provided tracking number [redacted].
We are in receipt of Revdex.com case# [redacted], [redacted]. Thank you for the opportunity to investigate thiscomplaint.While we strive for customer satisfaction, the final decision on financing is made by the lender. Wecertainly understand how frustrating this situation is for all parties involved, both...
customer and staff,having invested time to try to complete this sale, Unfortunately, the final decision is not made by thedealership.We apologize we are not able to honor the request to complete the deal.
Good Morning, We have attached our response for complaint # [redacted]. Please let us know if you need anything further. We appreciate the opportunity to assist and respond. Have a wonderful weekend. Best regards, [redacted]