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Excela Health Reviews (6)

Excela Billing numbers
Sadly, this is my only recourse to try to find out my billing. A representative...LUPA...just keeps transferring me to dead ends in regard to them double billing me or not giving me credit or crediting the wrong account. I will file a report with the BBB because of Excela's incompetance and allowing our personal information and credit card information to be misused. I'm sorry to hear this is happening to others. It probably just happened to me.

Visiting hours
My wife had a stroke. I come to see her I can’t get in to see her till 11:00. This is a bunch of BS. She’s recovering from her stroke having all kind of emotional issues. It would be nice to be with her. But know you got this stupid rules about 11:00 visiting hrs. These rules should be suspended for cardiac patients. What does it hurt to have me sitting in the room in a chair to comfort her. I as in her room yesterday there were times when I wouldn’t see a nurse come into her room for like a hr at a time. This is ridiculous.

+1

Got a call first thing in the morning and all she said was "she was calling from the business office at Excela Health what is your birthdate?" I answered hold on a second I don't give out that information what is this about? In reply back I can give u no information about this call unless u give me your date of birth..I think this is AWFUL...At least say that u are calling about my account...I don't know about you but I DO NOT give anyone who insist on my date of birth over the phone and she insisted very harshly she needed it with out some indication of what it was for... I hung up and spoke to a supervisor and he was just as uncaring as she was.. I called customer service and they agreed that this shouldn't happen this way and will look into it... Don't they realize that they are dealing with a patient etc and should show empathy and be NICE! U tell me anyone else who just gives someone their date of birth without letting them know what it is about...They said a courtesy call ..ok...but for what? I have a bill I pay on monthly and sent the payment 2 days ago ..However why not be NICE! Will not ever go there again for anything...I have been dealing with UPMC and AGH for other healthcare needs and I have NEVER EVER been treated as badly as I was from Excela Health Business office...Oh yea they keep on telling the call was recorded ...I am glad ..Maybe the higher ups can see how awful they treat people!...

+2

Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Fax (412) 922-8656RE: [redacted] ID #[redacted]Dear Revdex.com:Thank you for your recent letter regarding the complaint submitted to your organization by Excela Health. Zotec Partners, LLC provides medical billing...

management services on behalf of Excela Health. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Excela Health.Our review of the patient's account has resulted in these findings:• The balance for services on 11/28/16 was cancelled at the collection agency on 2/9/18.• The collection agency has sent the patient a deletion letter on 2/9/18.• There is a $0.00 balance on the account for date of service 11/28/16.We apologize for the inconvenience this has caused [redacted]. At this time, we request you dose this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]  Zotec Partners[redacted]
[redacted]

+1

This letter is in response to your inquiry dated June 17, 2015 on the above referenced file. ExcelaHealth’s self pay policies and procedures were developed around a 120-day payment schedule to ensuretimely payment of amounts owed by guarantors. These policies also allow for minimum monthlypayment...

plans based on the amounts owed.If no payment has been received on an account within 90 days, we engage the services of a precollection agency to assist with our collection efforts. A letter is sent to the guarantor requesting theyeither make payment in full or contact our offices if they need additional assistance. If there is still nopayment received after 120 days, another pre-collect letter is sent to the guarantor again asking forpayment and advising that if they are in need of financial assistance to please contact our offices.If the guarantor does not complete payment of amounts owed within thc 120-day schedule, contact us toset up an approved payment plan, or fails to meet their monthly payment plan obligation, their accountsare referred to our full-service collection agency.Unfortunately, there have been four separate occasions where payments were posted to the incorrectaccount; November 2013, October 2014, December 2014 and May 2015. It appears the customerservice representative, taking the payment information over the phone, was using the correct accountnumber with the wrong facility indicator which did result in payments being applied inappropriately.All accounts have been corrected, she has been provided with the Manager’s direct number to contact inthe event she encounters any additional issues, and additional education steps have been addressed withstaff involved.

+1

Review: I am currently on a payment plan with Excela Health for two locations: [redacted]. This is the 4th occasion that I have made a payment on time for my Westmoreland account and have not received credit for this to my account. I have had the others corrected, but this is the fourth time. I call in my payments so that I get a confirmation number at the time of the payment. In the past, either my payment for Greensburg was sent to Latrobe, or it was credited to another patient's account. I make all of my payments in the correct amount and on time.

I have just received a letter from [redacted] which I am assuming is some form of a collections agency saying that I owe them for my account which I just made my payment on last month, as I have every month. The letter states: "When you did not respond to EXCELA HEALTH-WESTMORELAND to resolve your past due account(s), they notified our office." First of all, I have received NO notification that I have a past due amount. They do not send out ANY notifications that a payment is overdue. (Which mine is not because I made the payment, have a confirmation number of the payment, and have my credit card account showing that I made the payment.)

My credit card account shows that I made the payment on the due date, and that the payment went to Latrobe Hospital, not the hospital for the account that I was paying. Plus, my Latrobe account does not show a payment on that date, which means it went to another patient's account which is the second time this has happened.

I worry that this is happening to other patients who may not be aware of their practices of gross accounting errors, giving your money to other accounts, and then not giving any form of a warning before reporting you to a collections agency.Desired Settlement: I want my account to be corrected, and for this to not happen again. I am tired of having to have them continually correcting my account, making errors, and now receiving this scathing message. I also want them to make sure that other accounts are not having this happen to them. I feel bad for maybe elderly patients who have this happen. Their practice of not sending notifications before sending you to collections is absurd!

Business

Response:

This letter is in response to your inquiry dated June 17, 2015 on the above referenced file. ExcelaHealth’s self pay policies and procedures were developed around a 120-day payment schedule to ensuretimely payment of amounts owed by guarantors. These policies also allow for minimum monthlypayment plans based on the amounts owed.If no payment has been received on an account within 90 days, we engage the services of a precollection agency to assist with our collection efforts. A letter is sent to the guarantor requesting theyeither make payment in full or contact our offices if they need additional assistance. If there is still nopayment received after 120 days, another pre-collect letter is sent to the guarantor again asking forpayment and advising that if they are in need of financial assistance to please contact our offices.If the guarantor does not complete payment of amounts owed within thc 120-day schedule, contact us toset up an approved payment plan, or fails to meet their monthly payment plan obligation, their accountsare referred to our full-service collection agency.Unfortunately, there have been four separate occasions where payments were posted to the incorrectaccount; November 2013, October 2014, December 2014 and May 2015. It appears the customerservice representative, taking the payment information over the phone, was using the correct accountnumber with the wrong facility indicator which did result in payments being applied inappropriately.All accounts have been corrected, she has been provided with the Manager’s direct number to contact inthe event she encounters any additional issues, and additional education steps have been addressed withstaff involved.

+1
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Description: HOSPITALS

Address: 134 Industrial Park Road Suite 2000, Greensburg, Pennsylvania, United States, 15601

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