May 5, 2015Excelaron denies and will defend against all false claims made by [redacted] as stated in her complaints pertaining to business practices, quality of work, quality of building materials and her insulting opinion's.In response to [redacted]'s claims: 1. Never gave her an...
estimate until after she signed our contract. [redacted] received an estimate from her insurance company adjuster [redacted] on 3/12/15, [redacted] signed our contract on 3/19/15 with the full understanding that [redacted], Jr. would submit a separate estimate to the insurance adjuster for supplemental items for the full scope of work needed to reconstruct the damage areas back to PRE-LOSS CONDITIONS as stated in her insurance policy and our contract for services.2. The contract had no numbers stating what the job would cost. Exhibit "A" Contract for Services page 2, Paragraph titled PAYMENTS: Clearly states how the final cost of the project would be determined by the adjuster's estimate of 3/12/15 and supplemental cost items approved by contractor and adjuster. During the adjuster review of Excelaron's supplemental estimate and approval, [redacted] called the adjuster and accused [redacted] Jr. of being a snake and was committing insurance fraud by adding items to the estimate that she did not want included. The only reason for her actions, she told [redacted]t, Jr. she was concerned the estimate was too high and the insurance company would cancel or raise her policy rates. 3. The insurance estimate was $8,313.31, Excelaron started work and sent estimate of $25,000.00 [redacted]3 • Rochester, NY 14623 • ###-###-####4. Item# 3 continued: This is not true the adjuster's estimate of 3/12/15 is for $9,074.07 see page 6 of [redacted] estimate. The insured is responsible for the policy deductible of $500.00. Before the Excelaron estimate could be completed, [redacted] called [redacted], Jr. and asked if we could reconstruct the wall between the kitchen and garage due to the fact it was still very cold weather and the garage was unheated plus the home no longer met the fire codes or energy codes, we agreed to reconstruct the wall and seal up the two areas as per the adjuster's estimate plus supplements. We completed this unscheduled scope of work as an emergency service call due to the condition of the damaged structural wall and being exposed to an unheated garage, we complied with her demands to start the next morning 3/20/15 after signing the contract on 3/19/15 and we pulled a crew scheduled for another customer to be at [redacted]'s within an hours' notice. [redacted] endorsed the insurance funds $8,313.31 to Excelaron on 3/21/15 as per the Assignment of Insurance Benefits Exhibit "B" and Excelaron deposited funds on 3/23/15. [redacted] had a full understanding that the insurance funds was for completed work on 3/20/15 and to apply a deposit for her new cabinets she selected on 3/21/15. See Exhibits "C", "D", "E", "F", "G". 5. He wanted to replace all the cabinets in my kitchen but I didn't want that. Responding to replacing all the cabinets in her kitchen, the force of the vehicle crashing through a wood framed wall and 2 layers of drywall damaged 2 upper cabinets and a 4 drawer base cabinet, the force of the crash sent the 4 drawers from the base cabinet across the kitchen into another set of base cabinets gouging the wood door fronts and damaging the hinges to close properly. These cabinets were damaged beyond repair. This kitchen was installed about 5 years ago, the cabinets are of premium construction, Maple Hardwood, Natural finish , dove tail construction with crown molding trim. The insurance contract states restore back to pre-loss conditions, not patch and unmatched. Excelaron is a professional, experienced, and respected certified restoration company we were following industry standards to replace thecabinets back to pre-loss conditions and similar materials, wood species and finishes. [redacted] never said she didn't want that until she thought the insurance company would cancel her homeowner's policy. If she didn't want to replace her cabinets why did she sign Exhibits "C, "D"?6. 4-14-15 had someone call me impersonating a police officer. [redacted] Jr. & [redacted] filed a complaint with the Webster Police department and wanted to file a harassment order of protection against [redacted]. The police officer said they do not file harassment complaints, but he would call her and notify her not to call us anymore. [redacted] was calling several times a day with rude, insulting, slanderous commentsagainst family members that are not Excelaron employees, Excelaron [redacted]3 • Rochester, NY 14623 • ###-###-#### www.excelaron.com employees, She was making up stories and it was time to put a stop to her harassment. Police Office ([redacted] file # [redacted] and her son called our office on 3/30/15 and wanted us to cancel the new cabinets ordered on 3/21/15. We were able to cancel the order and we requested by email letter to [redacted] that all future changes must be in writing. She would not comply with the terms and conditions of our contract and she stated she did not want us to finish the work and she would sue us. After that phone conversation we prepared an invoice for services rendered and applied the insurance funds received leaving a balance due. I tried to be brief in this response only addressing her complaints as she left many of her verbal attacks out of her statement. In closing she hired a certified restoration company to reconstruct her home back to preloss conditions and negotiate a fair market value for this work using an a estimating software program accepted by the insurance industry. [redacted] stopped the process for selfish reasons and wanted to take over as project management of Excelaron by threats, lies, and insults.Thank You[redacted] Jr.PresidentExcelaron, Inc.###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], came to my house to give me an estimate for the work to be done in my house, this has nothing to do with my insurance company's estimate. He did not do this. I have the right to get 2 or 3 estimates before I decide ona contractor. when I told [redacted] that he said I has threating him. He insisted taking out my whole kithchen, I got in touch with my builder. He connected me with the right people to finish the job.It's final cost is $1615.00. I want this amount from [redacted]. This job could been done for less the insuranceestimate. After he talked to my son, he walked out on the job. People like him is why insurance rates are so high,I am honest and I did not want to take advantage of my insurance company. Also I had to clean up the mess he leftbehind. Boxes all over my floors, stove and refrigerator with boxes underneath them and my refrigerator in my dinning room. The stress he but me threw is going to time for me to cover from.
Regards,
[redacted]
Excelaron, Inc. did not cause the accident or loss therefor we are not responsible for driving up insurance cost it is the person that caused the accident that drives up insurance cost.We are a restoration & construction services company with an excellent reputation and we follow industry standards and industry cost estimates. Excelaron charged for completed services only and to date the invoice is not paid in full.We do not owe the customer a refund the customer owes Excelaron the balance for services rendered.Respectfully,[redacted] Jr.President
May 5, 2015Excelaron denies and will defend against all false claims made by [redacted] as stated in her complaints pertaining to business practices, quality of work, quality of building materials and her insulting opinion's.In response to [redacted]'s claims: 1. Never gave her an...
estimate until after she signed our contract. [redacted] received an estimate from her insurance company adjuster [redacted] on 3/12/15, [redacted] signed our contract on 3/19/15 with the full understanding that [redacted], Jr. would submit a separate estimate to the insurance adjuster for supplemental items for the full scope of work needed to reconstruct the damage areas back to PRE-LOSS CONDITIONS as stated in her insurance policy and our contract for services.2. The contract had no numbers stating what the job would cost. Exhibit "A" Contract for Services page 2, Paragraph titled PAYMENTS: Clearly states how the final cost of the project would be determined by the adjuster's estimate of 3/12/15 and supplemental cost items approved by contractor and adjuster. During the adjuster review of Excelaron's supplemental estimate and approval, [redacted] called the adjuster and accused [redacted] Jr. of being a snake and was committing insurance fraud by adding items to the estimate that she did not want included. The only reason for her actions, she told [redacted]t, Jr. she was concerned the estimate was too high and the insurance company would cancel or raise her policy rates. 3. The insurance estimate was $8,313.31, Excelaron started work and sent estimate of $25,000.00 [redacted]3 • Rochester, NY 14623 • ###-###-####4. Item# 3 continued: This is not true the adjuster's estimate of 3/12/15 is for $9,074.07 see page 6 of [redacted] estimate. The insured is responsible for the policy deductible of $500.00. Before the Excelaron estimate could be completed, [redacted] called [redacted], Jr. and asked if we could reconstruct the wall between the kitchen and garage due to the fact it was still very cold weather and the garage was unheated plus the home no longer met the fire codes or energy codes, we agreed to reconstruct the wall and seal up the two areas as per the adjuster's estimate plus supplements. We completed this unscheduled scope of work as an emergency service call due to the condition of the damaged structural wall and being exposed to an unheated garage, we complied with her demands to start the next morning 3/20/15 after signing the contract on 3/19/15 and we pulled a crew scheduled for another customer to be at [redacted]'s within an hours' notice. [redacted] endorsed the insurance funds $8,313.31 to Excelaron on 3/21/15 as per the Assignment of Insurance Benefits Exhibit "B" and Excelaron deposited funds on 3/23/15. [redacted] had a full understanding that the insurance funds was for completed work on 3/20/15 and to apply a deposit for her new cabinets she selected on 3/21/15. See Exhibits "C", "D", "E", "F", "G". 5. He wanted to replace all the cabinets in my kitchen but I didn't want that. Responding to replacing all the cabinets in her kitchen, the force of the vehicle crashing through a wood framed wall and 2 layers of drywall damaged 2 upper cabinets and a 4 drawer base cabinet, the force of the crash sent the 4 drawers from the base cabinet across the kitchen into another set of base cabinets gouging the wood door fronts and damaging the hinges to close properly. These cabinets were damaged beyond repair. This kitchen was installed about 5 years ago, the cabinets are of premium construction, Maple Hardwood, Natural finish , dove tail construction with crown molding trim. The insurance contract states restore back to pre-loss conditions, not patch and unmatched. Excelaron is a professional, experienced, and respected certified restoration company we were following industry standards to replace thecabinets back to pre-loss conditions and similar materials, wood species and finishes. [redacted] never said she didn't want that until she thought the insurance company would cancel her homeowner's policy. If she didn't want to replace her cabinets why did she sign Exhibits "C, "D"?6. 4-14-15 had someone call me impersonating a police officer. [redacted] Jr. & [redacted] filed a complaint with the Webster Police department and wanted to file a harassment order of protection against [redacted]. The police officer said they do not file harassment complaints, but he would call her and notify her not to call us anymore. [redacted] was calling several times a day with rude, insulting, slanderous commentsagainst family members that are not Excelaron employees, Excelaron [redacted]3 • Rochester, NY 14623 • ###-###-#### www.excelaron.com employees, She was making up stories and it was time to put a stop to her harassment. Police Office ([redacted] file # [redacted] and her son called our office on 3/30/15 and wanted us to cancel the new cabinets ordered on 3/21/15. We were able to cancel the order and we requested by email letter to [redacted] that all future changes must be in writing. She would not comply with the terms and conditions of our contract and she stated she did not want us to finish the work and she would sue us. After that phone conversation we prepared an invoice for services rendered and applied the insurance funds received leaving a balance due. I tried to be brief in this response only addressing her complaints as she left many of her verbal attacks out of her statement. In closing she hired a certified restoration company to reconstruct her home back to preloss conditions and negotiate a fair market value for this work using an a estimating software program accepted by the insurance industry. [redacted] stopped the process for selfish reasons and wanted to take over as project management of Excelaron by threats, lies, and insults.Thank You[redacted] Jr.PresidentExcelaron, Inc.###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], came to my house to give me an estimate for the work to be done in my house, this has nothing to do with my insurance company's estimate. He did not do this. I have the right to get 2 or 3 estimates before I decide ona contractor. when I told [redacted] that he said I has threating him. He insisted taking out my whole kithchen, I got in touch with my builder. He connected me with the right people to finish the job.It's final cost is $1615.00. I want this amount from [redacted]. This job could been done for less the insuranceestimate. After he talked to my son, he walked out on the job. People like him is why insurance rates are so high,I am honest and I did not want to take advantage of my insurance company. Also I had to clean up the mess he leftbehind. Boxes all over my floors, stove and refrigerator with boxes underneath them and my refrigerator in my dinning room. The stress he but me threw is going to time for me to cover from.
Regards,
[redacted]
Excelaron, Inc. did not cause the accident or loss therefor we are not responsible for driving up insurance cost it is the person that caused the accident that drives up insurance cost.We are a restoration & construction services company with an excellent reputation and we follow industry standards and industry cost estimates. Excelaron charged for completed services only and to date the invoice is not paid in full.We do not owe the customer a refund the customer owes Excelaron the balance for services rendered.Respectfully,[redacted] Jr.President