Excelente Auto Body & Frame Inc.

TO WHOM IT MAY CONCERNHI THIS IS *** *** EXCELENTE AUTO BODY & FRAME INCIN STOCKTON CAI RECALL THIS VEHICLE WE FIXED MONTHS AGO AS I WRITEWE REPAIRED VAN THE BEST POSSIBLE WAY WITH THE BUDGET WE HADAT THAT TIME FROM CUSTOMER DUE TO CUSTOMER LACK OF MONEY TO PAY FOR FULLREPAIRS THAT WE
RECOMMENDED WICH INCLUDED RT QUARTER PANEL REPLACEMENT ANDFRONT INN PARTSHE STATED HE WAS SHORT ON MONEY BECAUSE HE HAD JUST BOUGHT VAN.CUSTOMER PROVIDED OWN AFTERMARKET PARTS BECAUSE OBVIOUSLY AREWAY CHEAPER THAN DEALERBUT ISSUE SEAMS MORE TO BE ON BODY FILLER CRACKINGWICH WE TOLD CUSTOMER IS RECOMMENDED FOR QUALITY REPAIR TO REPLACE THE PANELWITCH HE DENIED DO TO THE HIGH COST. CUSTOMER REQUESTED REPAIR ONLY HE SAID HE PLANS TO KEEP ITFOR YEAR ONLY THEN SELL IT HE SAID HE BUYS AND SELLS CARS ON THE STREET ANDHE WILL KEEP BRINGING CARS FOR REPAIRS.REALLY WE DONT KNOW WHY HE STATES WE GAVE HIM YEAR WARRANTYWE WOULD IT WROTE IT ON HIS WORK ORDER.HOWEVER CUSTOMER WAS BACK TO SHOP BEGINNING DECEMBER LASTYEAR WITH DIFFERENT ISSUE ON FRONT BUMPER STATING PAINT WAS CRACKING AND COMINGOFF ON RT LOWER SECTION WE INSPECTED AND DETERMINED IT IS CRACK BUT IS DUE TOAN IMPACT OR BUMPER GETTING STUCK ON A HIGH PARKING STOPPER OR A HIGH DRIVEWAYBECAUSE YOU CAN CLEARLY SEE PLASTIC STRESS MARKS.THEN HE POINTED AT QUARTER PANEL AND THEN TOLD ME THE VANBELONGS TO HIS SISTER AND SHE DOESNT LIKE IT LIKE THATWE ADVISED SAME BUMPERCAN BE REPAIRED BUT QUARTER WILL HAVE TO BE REPLACED WE ARE NOT TRYING TO BLAME NO ONE WE CLEARLY EXPLAINED THISTO CUSTOMER 'SHOP RECOMMENDS REPLACE QUARTER PANEL CUSTOMER DENIES'THE COST FOR REPAIRS WAS 1300 WE ARE A PROFFESIONAL REPAIR FACILITY WITH A+ RATING WITH Revdex.comWITH OVER YEARS IN BUSINESS AND WE HELP OUR CUSTOMERS ON THEIR NEEDS ANDBUDGETHOPE THIS INFORMATION IS USEFUL FOR U IF U HAVE ADDITIONALQUESTIONS PLEASE CALL ME AT *** *** THANK YOU *** ***