Sign in

Excelente Collision Center

Sharing is caring! Have something to share about Excelente Collision Center? Use RevDex to write a review
Reviews Excelente Collision Center

Excelente Collision Center Reviews (1)

Review: I had gotten my car fixed from these guys last year. Before I even decided use this repair shop I had asked for warranty and was told I would be okay however after receiving my car I realized that the repairs weren't done the best possible way. I noticed he they did not properly do the job which led to me having to repair it soon. Before my yearly mark was up for the warranty I had gone back to this body shop and informed them of how the paint was cracking. In turn he says that he had warned me about this issue but it doesn't make sense for me to pay so much for a repair knowing it won't even last a year. My paint is cracking and so is the bond underneath it. The tailgate which I had paid to get fixed was not even properly fixed. This shop had good ratings which is why I went. But they can be unprofessional because in turn they blame the customers for their faults. Had he fixed the issues he charged me for properly it would've been a different story. He then decides to offer me a deal to fix it again. There was no way I was going to cough up another 1500 dollars for labor.Desired Settlement: Maybe fix the problem but would I trust them? Maybe not because since I have complained they might retaliate. It has been a few months over the warranty mark that I was told and had I known about Revdex.com the complaint would've been filed earlier.

Business

Response:

TO WHOM IT MAY CONCERNHI THIS IS [redacted] EXCELENTE AUTO BODY & FRAME INCIN STOCKTON CA. I RECALL THIS VEHICLE WE FIXED 19 MONTHS AGO AS I WRITEWE REPAIRED VAN THE BEST POSSIBLE WAY WITH THE BUDGET WE HADAT THAT TIME FROM CUSTOMER DUE TO CUSTOMER LACK OF MONEY TO PAY FOR FULLREPAIRS THAT WE RECOMMENDED WICH INCLUDED RT QUARTER PANEL REPLACEMENT ANDFRONT INN PARTS. HE STATED HE WAS SHORT ON MONEY BECAUSE HE HAD JUST BOUGHT VAN.CUSTOMER PROVIDED OWN AFTERMARKET PARTS BECAUSE OBVIOUSLY AREWAY CHEAPER THAN DEALER. BUT ISSUE SEAMS MORE TO BE ON BODY FILLER CRACKINGWICH WE TOLD CUSTOMER IS RECOMMENDED FOR QUALITY REPAIR TO REPLACE THE PANELWITCH HE DENIED DO TO THE HIGH COST. CUSTOMER REQUESTED REPAIR ONLY HE SAID HE PLANS TO KEEP ITFOR 1 YEAR ONLY THEN SELL IT HE SAID HE BUYS AND SELLS CARS ON THE STREET ANDHE WILL KEEP BRINGING CARS FOR REPAIRS.REALLY WE DONT KNOW WHY HE STATES WE GAVE HIM 1 YEAR WARRANTYWE WOULD IT WROTE IT ON HIS WORK ORDER.HOWEVER CUSTOMER WAS BACK TO SHOP BEGINNING DECEMBER LASTYEAR WITH DIFFERENT ISSUE ON FRONT BUMPER STATING PAINT WAS CRACKING AND COMINGOFF ON RT LOWER SECTION WE INSPECTED AND DETERMINED IT IS CRACK BUT IS DUE TOAN IMPACT OR BUMPER GETTING STUCK ON A HIGH PARKING STOPPER OR A HIGH DRIVEWAYBECAUSE YOU CAN CLEARLY SEE PLASTIC STRESS MARKS.THEN HE POINTED AT QUARTER PANEL AND THEN TOLD ME THE VANBELONGS TO HIS SISTER AND SHE DOESNT LIKE IT LIKE THAT. WE ADVISED SAME BUMPERCAN BE REPAIRED BUT QUARTER WILL HAVE TO BE REPLACED WE ARE NOT TRYING TO BLAME NO ONE WE CLEARLY EXPLAINED THISTO CUSTOMER 'SHOP RECOMMENDS REPLACE QUARTER PANEL CUSTOMER DENIES'THE COST FOR REPAIRS WAS 1300 WE ARE A PROFFESIONAL REPAIR FACILITY WITH A+ RATING WITH Revdex.comWITH OVER 15 YEARS IN BUSINESS AND WE HELP OUR CUSTOMERS ON THEIR NEEDS ANDBUDGETHOPE THIS INFORMATION IS USEFUL FOR U IF U HAVE ADDITIONALQUESTIONS PLEASE CALL ME AT [redacted] THANK YOU [redacted]

Check fields!

Write a review of Excelente Collision Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Excelente Collision Center Rating

Overall satisfaction rating

Description: Auto Body Repair & Painting, Auto Repair & Service

Address: 1538 Nellis St Ste C, Stockton, California, United States, 95205

Phone:

Show more...

Web:

This website was reported to be associated with Excelente Collision Center.



Add contact information for Excelente Collision Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated