We have been out to the customers at least 3 or 4 times to resolve the nicks on the bottom of her cabinets. We initially stained the nicks to match. She was not happy. We then found upgraded trim that the cabinet manufacture recommended which we did take out to the customer prior to...
installing them and the customer was fine with the trim, but when we went out to install the trim, the customer refused it. The trim was very close in color but maybe a slight dye lot off. We then purchased custom trim and had them custom stained matched to the cabinets. Again very close in color, but the customer refused. We did install a whole new tub/shower tile encloser valued at $2000 with no charge for the customer for her inconvienance which she gladly accepted. We also installed tile in her downstairs bathroom floor which she decided to do later in the project but refused to pay after the completion,valued at $800. We now believe she wants the trim from the manufacture we sent out the first time, which we would be willing to go back out and install them. We have made several attempts to contact for resolution, the customer has not returned our calls.
We have been out to the customers at least 3 or 4 times to resolve the nicks on the bottom of her cabinets. We initially stained the nicks to match. She was not happy. We then found upgraded trim that the cabinet manufacture recommended which we did take out to the customer prior to...
installing them and the customer was fine with the trim, but when we went out to install the trim, the customer refused it. The trim was very close in color but maybe a slight dye lot off. We then purchased custom trim and had them custom stained matched to the cabinets. Again very close in color, but the customer refused. We did install a whole new tub/shower tile encloser valued at $2000 with no charge for the customer for her inconvienance which she gladly accepted. We also installed tile in her downstairs bathroom floor which she decided to do later in the project but refused to pay after the completion,valued at $800. We now believe she wants the trim from the manufacture we sent out the first time, which we would be willing to go back out and install them. We have made several attempts to contact for resolution, the customer has not returned our calls.