ExCell Property Management, LLC

Ms [redacted] ,Below is my follto Ex-cell Property's response to my complaint.Ex-cell’s response fails to address a number of issues, and misstates the factsWhen Ex-cell sent an individual to clean my home after the tenant vacated, I called to inform the office that the cleaning service had not properly or adequately cleaned the house I informed her of what was done and what was not done, and that it was not a satisfactory job Ex-cell paid for cleaning, after which my family and I had to clean the home again The lights that were placed on my home were in the thousands, and the glue that was left on the siding of my home made the exterior look dirty and aged, detracting from the value of the house and causing the siding to weather more quickly My family and I personally scrubbed and washed the exterior of the house because Ex-cell failed to take care of the issue Both the interior and the exterior of the home were left unsatisfactoryWhen the tenant sued for the return of his deposit Ex-cell failed to exercise a full good faith defense Its response to the claim for the deposit did not address the itemized costs withheld from the deposit I did not receive any copies of the documents provided to the court in response to the claim Ex-cell's defense of the claim was minimalAfter the tenant was successful in his claim, mostly due to Ex-cell inadequate defense of the claim, Ex-cell sought indemnification from me Had Ex-cell defended the claim vigorously defended the claim, the judge would have been aware each cost withheld from the deposit Instead, Ex-cell breached its fiduciary duty to me by failing to adequately defend the claim Ex-cell failed to address the fact that the tenant drilled holes in my flooring to run cable, opened the motor on my refrigerator which voided the warranty, and drilled holes on the outside of my home for the lights These are all financial costs to me which are not a part of wear and tear Additionally, Ex-cell as completely failed to address the funds it owes to me, and is charging me for item never delivered When my home was rented I had overpaid the garbage service The tenant was explicitly responsible to pay for garbage, and Ex-cell improperly paid the garbage out of my balance, instead of charging the tenant, as was stated in the lease Ex-cell is alleging $is owed to it for an ice-box cover that was never purchased There is no ice box cover in my refrigerator This charge is either mistaken or fraudulent, and it will not be paid Lastly, there was a NON-REFUNDABLE pet deposit that Ex-cell erroneously returned to the tenant That money was never supposed to be refunded to the tenant, and Ex-cell whited out language in the original agreement, creating ambiguity in its favor The pet deposit was separate from the general deposit because it was non-refundable When I spoke with Ex-cell about this I was left waiting, and the response I finally received did not answer my question Ex-cell was dismissive and mostly unresponsive when I voiced concern about the pet deposit I fully understand there is wear and tear included in renting out one’s home I believed Ex-cell would manage my home and the tenant as I would Had I not looked into the size of the Christmas event and informed the tenant that permits and other precautions may be necessary, my home may have been the subject of numerous violations The event was so large the local police provided a crossing guard, something that neither Ex-cell nor the tenant researched I could have been liable for any accidents or injuries on my property Ex-cell failed to work with me and the tenant when managing the property Ex-cell failed to timely deliver utility bills, resulting in late notices In failing to deliver bills, Ex-cell created I situation in which I had to work with the tenant to ensure the utilities were paid on timeEx-cell was receiving a payment every month for the management of my property, and yet, I was still forced to manage the property, otherwise my credit would be damaged due to unpaid utility bills This is a breach of contract Now Ex-cell seeks indemnification because it failed to do what the contract required Ex-cell was responsible for overseeing the move-out process It was responsible for adequate cleaning, and for maintaining itemized receipts It still has not supplied me with itemized receipts, despite my numerous requests Ex-cell refuses to cooperate, and instead has moved forward wit malicious prosecution despite its unwillingness to communicate and fully disclose its costs when cleaning the house I am currently out of state, unable to access any of my paperwork on this matter, and therefore, will not be able to supply any supporting documents until after October 30th I wish to resolve this matter without litigation I requested that Ex-cell refund the monies from the garbage and pet deposit, and that it acknowledge the mistaken charge of $for a non-existent ice maker cover Instead, Ex-cell chose to file suit, incurring further legal costs, which it seeks to recover from me These costs were completely unnecessary, and should not be recoverable because Ex-cell is litigious in natureI understand Ex-cell has expressed no interest in settling this matterThank you, Lee ***

Ex-cell did work with him to get into a property that we managed with a friend as per his response below what he if failing to tell you is due to the people and parting going on at the property the friend moved out within weeks and then he moved other people in and out. He actually came in and
gave us notice to break his lease and have us re-lease the house because he was unable to pay the rent part way through his lease. I do not feel as explained above that I need to entertain this complaint that is not based on the actual events of what happened. While my employee was complying with his request and copying documents for him he did forcefully steel the paperwork from our office and then came back in and damaged the camera recording the event. I am pretty confident that the Police Department did not arrest him without cause and proof of the event. Ex-cell is a professional business that operates in a professional matter with many happy tenants and great reviews. I honor and respect our military we have several tenants that are in the military and they also respect us. The charges for the damages to the property and outstanding rent and utilities stand

Complaint: ***I am rejecting this response because: you guys find a way around every issue you cause yourselfYou find a way to blame your tenants for things that are untrueEveryone moved out at onceof us the same original three that sign the leaseyou dont get to just lie smoothly with out getting called outyou are over charging for damages that are not prooven by me or my friendsYou do not have a checklist that I filled out and gave back to you with the damages on the housecoincidence you have the one when we moved out? weirdyou guys are scandelousI will not be responsible for this billI have money and no problem paying the bills I owe toBut you *** *** *** *** will never get money trying to scam me.
continue expecting horrible reviews and many disputes as I will never stop denying you your request for funds that do not belong to youSincerely,*** ***

I responded to the complaint we have a court date set for January 12, I do not feel like hashing this over and over is going anywhereAs stated in my response the court needs to make the decision prior to me making anymore comments

October 14, 2015
Revdex.com Spokane Office
[redacted]
RE: Complaint ID#[redacted]
This is in response to the complaint from [redacted] in regards to her property located at [redacted].
The tenant that we placed in her...

property is a Lawyer in the area and is an upstanding citizen. Never was her rent late nor was damaged done to her house that was not considered by the Justice system to be normal ware and tare.
In regards to the Christmas theme in which the tenant displayed lights and treats to help raise funds for children’s charities I was not notified until the community got involved. The putting up of lights was discussed between the owner [redacted] and the tenant through emails and conversations prior to Ex-cell Property Management LLC ever even being notified. If the question was ask to Ex-cell instead of the owner we would not have allowed the lights. The tenant did provide proof of liability insurance as requested by the homeowner. I can testify to the fact that a roofer did go up and inspect the roof as requested after the lights were removed she did not like our roofers opinion that no damage was caused to the roof so she sent her own roofer whom determine as well I am assuming that no damage was caused to the roof or we would have been withholding monies from the tenants Security Deposit if it was.
She asked about cleaning of the exterior of the house because although the tenant had cleaned it there was some remaining glue that we contacted the tenant and they went back and cleaned off. She did a walk- through of the property with myself and maintenance and told us exactly what the tenant damaged and that was exactly what was repaired as per her request and she was present during most of the repairs. She was then provided with all receipts.
I was never provided with the bill for Waste Management with a credit balance. Several month before the tenant moved out she brought up a bill I stated that she could provide me with a copy of it and we could bill it back to the tenant she stated to not worry about it. The owner [redacted] herself had a large dog in the property that was present when I was at the property trying to rent it out and we do not ever charge non-refundable pet deposits at Ex-cell Property Management. Again she got all of her paperwork that pertained to her property.
At this point I am not willing to settle as per my management contract I did everything that I was to do and she owes Ex-cell an outstanding balance at this time we are pursuing this with Small Claims Court to justify the facts.
Thank You
[redacted]
Ex-cell Property Management LLC

Ms. [redacted],Below is my follow-up to Ex-cell Property's response to my complaint.Ex-cell’s response fails to address a number of issues, and misstates the facts. When Ex-cell sent an individual to clean my home after the tenant vacated, I called to inform the office that the cleaning service had not properly or adequately cleaned the house.  I informed her of what was done and what was not done, and that it was not a satisfactory job.  Ex-cell paid for cleaning, after which my family and I had to clean the home again.    The lights that were placed on my home were in the thousands, and the glue that was left on the siding of my home made the exterior look dirty and aged, detracting from the value of the house and causing the siding to weather more quickly.  My family and I personally scrubbed and washed the exterior of the house because Ex-cell failed to take care of the issue.  Both the interior and the exterior of the home were left unsatisfactory. When the tenant sued for the return of his deposit Ex-cell failed to exercise a full good faith defense.  Its response to the claim for the deposit did not address the itemized costs withheld from the deposit.  I did not receive any copies of the documents provided to the court in response to the claim.  Ex-cell's defense of the claim was minimal. After the tenant was successful in his claim, mostly due to Ex-cell inadequate defense of the claim, Ex-cell sought indemnification from me.  Had Ex-cell defended the claim vigorously defended the claim, the judge would have been aware each cost withheld from the deposit.  Instead, Ex-cell breached its fiduciary duty to me by failing to adequately defend the claim.   Ex-cell failed to address the fact that the tenant drilled holes in my flooring to run cable, opened the motor on my refrigerator which voided the warranty, and drilled holes on the outside of my home for the lights.  These are all financial costs to me which are not a part of normal wear and tear.     Additionally, Ex-cell as completely failed to address the funds it owes to me, and is charging me for item never delivered.  When my home was rented I had overpaid the garbage service.  The tenant was explicitly responsible to pay for garbage, and Ex-cell improperly paid the garbage out of my balance, instead of charging the tenant, as was stated in the lease.  Ex-cell is alleging $150.00 is owed to it for an ice-box cover that was never purchased.  There is no ice box cover in my refrigerator.  This charge is either mistaken or fraudulent, and it will not be paid.  Lastly, there was a NON-REFUNDABLE pet deposit that Ex-cell erroneously returned to the tenant.  That money was never supposed to be refunded to the tenant, and Ex-cell whited out language in the original agreement, creating ambiguity in its favor.  The pet deposit was separate from the general deposit because it was non-refundable.  When I spoke with Ex-cell about this I was left waiting, and the response I finally received did not answer my question.  Ex-cell was dismissive and mostly unresponsive when I voiced concern about the pet deposit.     I fully understand there is normal wear and tear included in renting out one’s home.  I believed Ex-cell would manage my home and the tenant as I would.  Had I not looked into the size of the Christmas event and informed the tenant that permits and other precautions may be necessary, my home may have been the subject of numerous violations.  The event was so large the local police provided a crossing guard, something that neither Ex-cell nor the tenant researched.  I could have been liable for any accidents or injuries on my property.  Ex-cell failed to work with me and the tenant when managing the property.  Ex-cell failed to timely deliver utility bills, resulting in late notices.  In failing to deliver bills, Ex-cell created I situation in which I had to work with the tenant to ensure the utilities were paid on time. Ex-cell was receiving a payment every month for the management of my property, and yet, I was still forced to manage the property, otherwise my credit would be damaged due to unpaid utility bills.  This is a breach of contract.   Now Ex-cell seeks indemnification because it failed to do what the contract required.  Ex-cell was responsible for overseeing the move-out process.  It was responsible for adequate cleaning, and for maintaining itemized receipts.  It still has not supplied me with itemized receipts, despite my numerous requests.  Ex-cell refuses to cooperate, and instead has moved forward wit malicious prosecution despite its unwillingness to communicate and fully disclose its costs when cleaning the house.   I am currently out of state, unable to access any of my paperwork on this matter, and therefore, will not be able to supply any supporting documents until after October 30th.  I wish to resolve this matter without litigation.  I requested that Ex-cell refund the monies from the garbage and pet deposit, and that it acknowledge the mistaken charge of $150.00 for a non-existent ice maker cover.  Instead, Ex-cell chose to file suit, incurring further legal costs, which it seeks to recover from me.  These costs were completely unnecessary, and should not be recoverable because Ex-cell is litigious in nature. I understand Ex-cell has expressed no interest in settling this matter. Thank you, Lee [redacted]