To whom it may concern,In response to the Customer concern about our business submitted on 1/4/lD#***In our dental practice we are fortunate that we have recorded all of our incoming calls to ensure thestandard of patient care and communication that are core to our practiceWe were able
to access this call to review the discussion and the call can be made available if necessary.When the complainant contacted the practiceon 12/14/to schedule her appointment she was given a verbal estimate of what her first visit would cost, and informed that it would be due at her first visit, so that she would be preparedWhen she was informed the amount would be $235, she responded, "sounds great”We had a wonderful conversation in our call, which lasted over minutesThe amount owed after her initial visit was different because she was due for a full set of x-rays instead of just bitewing x-rays, which was also discussed, in the callIt is our policy with all new patients that payment in full is due at the first visit.We pride ourselves in being a practice that is different than other officesWe've built our reputation on customer service for over yearsWe treat patients like we would want to be treatedIt is always disappointing to hear a patient is upsetPlease rest assured that we used this complaint to verify our process of communication and ensure continued satisfaction for our patients.It is our hope this letter serves to resolve this complaintExcellence By Choice Dental
To whom it may concern,In response to the Customer concern about our business submitted on 1/4/lD#***In our dental practice we are fortunate that we have recorded all of our incoming calls to ensure thestandard of patient care and communication that are core to our practiceWe were able
to access this call to review the discussion and the call can be made available if necessary.When the complainant contacted the practiceon 12/14/to schedule her appointment she was given a verbal estimate of what her first visit would cost, and informed that it would be due at her first visit, so that she would be preparedWhen she was informed the amount would be $235, she responded, "sounds great”We had a wonderful conversation in our call, which lasted over minutesThe amount owed after her initial visit was different because she was due for a full set of x-rays instead of just bitewing x-rays, which was also discussed, in the callIt is our policy with all new patients that payment in full is due at the first visit.We pride ourselves in being a practice that is different than other officesWe've built our reputation on customer service for over yearsWe treat patients like we would want to be treatedIt is always disappointing to hear a patient is upsetPlease rest assured that we used this complaint to verify our process of communication and ensure continued satisfaction for our patients.It is our hope this letter serves to resolve this complaintExcellence By Choice Dental