Excellence Carpet & Upholstery Cleaning

Review: Failure to provide refund for services which were not properly provided.

I hired Excellence Carpet Cleaning to clean my carpets before I moved out of my house. One of [redacted]'s employees did the job. He was very nice, professional and on time. A part of the service I paid for, however, was to receive an invoice for the job in order to receive my security deposit. The employee told me that he was not able to give me an invoice there, but I would receive one within a few days.

This is where my long and laborious experience with the owner, [redacted], began. I emailed [redacted] many times and called on numerous occasions to set up getting the invoice. He mostly ignored my calls and emails. Once I finally heard from him he said he would get me the invoice within two days. It took him another 4. In total, it took 11 days to get the invoice, and only after a lot of pestering.

When I turned in the invoice, I learned from my landlady that the carpet cleaning job had been botched and the carpet had to be re-cleaned to get rid of a smell and the cleaning was deducted from my security deposit. Between the invoice issue and now the botched job, I called [redacted] and asked for a refund. After much haggling, he told me he would call my landlady to try resolve the issue and would give me a full refund if he could not.

Again, I waited over a week for him to respond. He finally sent a quick email saying he would only be refunding the amount my security deposit was charged and I could expect it within a week. It has now been well over a week and I have still not received my refund!

There are plenty of other carpet cleaning services in Davis, I would highly recommend not choosing this one. If anything goes wrong, [redacted] is not the type of person you want to deal withDesired Settlement: I would like a full refund of $150. Given the now three times [redacted] has failed to fulfill his responsibilities a full refund is now warranted for services not rendered.