Hello,I have included copies of the first conversations with [redacted] and it states many times that we charge $33/hr per person for the duration of the cleaningI have also attached emails where [redacted] stated that the blinds were already damaged but they no longer go up and down and she was planning on replacing them as wellWe did give her a $credit, which was on her invoice for the shower head mishapWe make it VERY clear to all new customers that we charge an hourly cleaning of $33/hr per person for the duration on the cleaning for ALL first time customersThis is the best way to make sure the home is clean to Excellence in Housekeeping standardsThe size of the home is irrelevant since it is based on how long it takes us to get to the level of cleanliness we expectShe is correct in stating that we charged her labor hrs to clean her home, we had two girls in her home for hours, totaling labor hrs @ $33/hr=$239.25- $(water discount)=$ I also wanted to let you know that [redacted] did pay the bill in full this weekend via paypal and we are just waiting for it to finish the transfer to our bank accountPlease let me know if you have any other questionsI was honestly surprised when she was refusing to pay the billIt was not because she was unhappy with the cleaning, it was because of the price, which we are very very upfront aboutWe have had people get confused in the past about the per person part, so we have made it very clear to avoid these issuesThank you,Renee P***Owner- Excellence in Housekeeping [redacted] Po Box [redacted] Milton, WA [redacted] @msn.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Hello, [redacted] stated his place was a mess and how clean it was after we leftHe never had a complaint until we had to contact him regarding his past due balanceIt states in multiple pl***s and on our website that we charge $33/hr per personIt is very well known that we charge by the hour/per person on our first time cleanings, this is written in RED and stated in multiple emailsI am sure he was confused of per person/per hourWe had girls in there for hours total, that would be labor hoursAfter a long conversation regarding the balance, I was expecting his payment in full, upon receipt of payment, he did not pay the full amount and we wrote off the remaining balance of $(In September) because it was not worth the time to go back and forthHis complaint is based off the fact he did not understand our very well stated policiesThe $he is disputing was also credited back on Sept 22ndPlease let me know if you need anything else Thank you, Renee P [redacted] Owner of Excellence in Housekeeping INC
*** *** was well aware of the way we charge and the price we chargeIt is on the questionnaire we send to every customer and was stated in the attached emails several timesThe emails also state that she was sending a referral to us, telling me that it could not have been that horrible of an
experienceShe did not say anything until she received her billThen after we contacted her regarding payment, did she want to put up a fight*** is trying to slander our business name by stating very accusationsOur website, questionnaires and emails all state the price, $per hour, per person, for the duration of the cleaningFirst time cleanings, which *** was, is always longerWe take longer on first time cleanings to get the home up to our standard of cleanlinessThe length of time it takes depends on the cleanliness of each house, which does vary quiet a bitIt is stated also in the explanation of a first time cleaning process, which was emailed to *** as wellThere was never a discussion of how many cleaners were going to be in her homeWe send out teams of cleaners for better efficiencyShe states that it was a basic wipe down cleaning, yet her blinds were dusted, windows were cleaned and she has pets which adds another element to cleaning (hair, ect). *** is upset her bill says labor hours, this does not mean they were in her home for 7.25 hours, this means with girls cleaning her place it took them hours= labor hrs @ $33/hrThis is stated many many times over the course of setting up a first time cleaning so the customers are very aware of how we charge and whyExcellence in Housekeeping has been cleaning for years and this is the first time we have had a claim filed with the Revdex.comThis is very disappointing. I do not feel that we should be forced to charge anything less just because someone does not like the price, after services were rendered*** has also been very deceitful*** stated to us that the only way she could pay was via ***We set up a *** account just for her to make a payment, two weeks later she disputed the transaction she paid and now still owes Excellence in Housekeeping over half of her balancePlease call or email if you have any questionsWe are more than happy to provide any and all proof you need to close this claim successfullyRenee P*** -owner***@msn.com
Hello,
[redacted] stated his place was a mess and how clean it was after we left. He never had a complaint until we had to contact him regarding his past due balance. It states in multiple pl[redacted]s and on our website that we charge $33/hr per person. It is very well known that we charge by the...
hour/per person on our first time cleanings, this is written in RED and stated in multiple emails. I am sure he was confused of per person/per hour. We had 4 girls in there for 1.75 hours total, that would be 7 labor hours. After a long conversation regarding the balance, I was expecting his payment in full, upon receipt of payment, he did not pay the full amount and we wrote off the remaining balance of $66 (In September) because it was not worth the time to go back and forth. His complaint is based off the fact he did not understand our very well stated policies. The $66 he is disputing was also credited back on Sept 22nd. Please let me know if you need anything else.
Thank you,
Renee P[redacted]
Owner of Excellence in Housekeeping INC
Hello,I have included copies of the first conversations with [redacted] and it states many times that we charge $33/hr per person for the duration of the cleaning. I have also attached emails where [redacted] stated that the blinds were already damaged but they no longer go up and down and she was planning on...
replacing them as well. We did give her a $33 credit, which was on her invoice for the shower head mishap. We make it VERY clear to all new customers that we charge an hourly cleaning of $33/hr per person for the duration on the cleaning for ALL first time customers. This is the best way to make sure the home is clean to Excellence in Housekeeping standards. The size of the home is irrelevant since it is based on how long it takes us to get to the level of cleanliness we expect. She is correct in stating that we charged her 7.25 labor hrs to clean her home, we had two girls in her home for 3.63 hours, totaling 7.25 labor hrs @ $33/hr=$239.25- $33 (water discount)=$ 206.25. I also wanted to let you know that [redacted] did pay the bill in full this weekend via paypal and we are just waiting for it to finish the transfer to our bank account. Please let me know if you have any other questions. I was honestly surprised when she was refusing to pay the bill. It was not because she was unhappy with the cleaning, it was because of the price, which we are very very upfront about. We have had people get confused in the past about the per person part, so we have made it very clear to avoid these issues. Thank you,Renee P[redacted]Owner- Excellence in Housekeeping[redacted]Po Box [redacted] Milton, WA 98354[redacted]@msn.com
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Hello,I have included copies of the first conversations with [redacted] and it states many times that we charge $33/hr per person for the duration of the cleaningI have also attached emails where [redacted] stated that the blinds were already damaged but they no longer go up and down and she was planning on replacing them as wellWe did give her a $credit, which was on her invoice for the shower head mishapWe make it VERY clear to all new customers that we charge an hourly cleaning of $33/hr per person for the duration on the cleaning for ALL first time customersThis is the best way to make sure the home is clean to Excellence in Housekeeping standardsThe size of the home is irrelevant since it is based on how long it takes us to get to the level of cleanliness we expectShe is correct in stating that we charged her labor hrs to clean her home, we had two girls in her home for hours, totaling labor hrs @ $33/hr=$239.25- $(water discount)=$ I also wanted to let you know that [redacted] did pay the bill in full this weekend via paypal and we are just waiting for it to finish the transfer to our bank accountPlease let me know if you have any other questionsI was honestly surprised when she was refusing to pay the billIt was not because she was unhappy with the cleaning, it was because of the price, which we are very very upfront aboutWe have had people get confused in the past about the per person part, so we have made it very clear to avoid these issuesThank you,Renee P***Owner- Excellence in Housekeeping [redacted] Po Box [redacted] Milton, WA [redacted] @msn.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Hello, [redacted] stated his place was a mess and how clean it was after we leftHe never had a complaint until we had to contact him regarding his past due balanceIt states in multiple pl***s and on our website that we charge $33/hr per personIt is very well known that we charge by the hour/per person on our first time cleanings, this is written in RED and stated in multiple emailsI am sure he was confused of per person/per hourWe had girls in there for hours total, that would be labor hoursAfter a long conversation regarding the balance, I was expecting his payment in full, upon receipt of payment, he did not pay the full amount and we wrote off the remaining balance of $(In September) because it was not worth the time to go back and forthHis complaint is based off the fact he did not understand our very well stated policiesThe $he is disputing was also credited back on Sept 22ndPlease let me know if you need anything else Thank you, Renee P [redacted] Owner of Excellence in Housekeeping INC
*** *** was well aware of the way we charge and the price we chargeIt is on the questionnaire we send to every customer and was stated in the attached emails several timesThe emails also state that she was sending a referral to us, telling me that it could not have been that horrible of an
experienceShe did not say anything until she received her billThen after we contacted her regarding payment, did she want to put up a fight*** is trying to slander our business name by stating very accusationsOur website, questionnaires and emails all state the price, $per hour, per person, for the duration of the cleaningFirst time cleanings, which *** was, is always longerWe take longer on first time cleanings to get the home up to our standard of cleanlinessThe length of time it takes depends on the cleanliness of each house, which does vary quiet a bitIt is stated also in the explanation of a first time cleaning process, which was emailed to *** as wellThere was never a discussion of how many cleaners were going to be in her homeWe send out teams of cleaners for better efficiencyShe states that it was a basic wipe down cleaning, yet her blinds were dusted, windows were cleaned and she has pets which adds another element to cleaning (hair, ect). *** is upset her bill says labor hours, this does not mean they were in her home for 7.25 hours, this means with girls cleaning her place it took them hours= labor hrs @ $33/hrThis is stated many many times over the course of setting up a first time cleaning so the customers are very aware of how we charge and whyExcellence in Housekeeping has been cleaning for years and this is the first time we have had a claim filed with the Revdex.comThis is very disappointing. I do not feel that we should be forced to charge anything less just because someone does not like the price, after services were rendered*** has also been very deceitful*** stated to us that the only way she could pay was via ***We set up a *** account just for her to make a payment, two weeks later she disputed the transaction she paid and now still owes Excellence in Housekeeping over half of her balancePlease call or email if you have any questionsWe are more than happy to provide any and all proof you need to close this claim successfullyRenee P*** -owner***@msn.com
Hello,
[redacted] stated his place was a mess and how clean it was after we left. He never had a complaint until we had to contact him regarding his past due balance. It states in multiple pl[redacted]s and on our website that we charge $33/hr per person. It is very well known that we charge by the...
hour/per person on our first time cleanings, this is written in RED and stated in multiple emails. I am sure he was confused of per person/per hour. We had 4 girls in there for 1.75 hours total, that would be 7 labor hours. After a long conversation regarding the balance, I was expecting his payment in full, upon receipt of payment, he did not pay the full amount and we wrote off the remaining balance of $66 (In September) because it was not worth the time to go back and forth. His complaint is based off the fact he did not understand our very well stated policies. The $66 he is disputing was also credited back on Sept 22nd. Please let me know if you need anything else.
Thank you,
Renee P[redacted]
Owner of Excellence in Housekeeping INC
Hello,I have included copies of the first conversations with [redacted] and it states many times that we charge $33/hr per person for the duration of the cleaning. I have also attached emails where [redacted] stated that the blinds were already damaged but they no longer go up and down and she was planning on...
replacing them as well. We did give her a $33 credit, which was on her invoice for the shower head mishap. We make it VERY clear to all new customers that we charge an hourly cleaning of $33/hr per person for the duration on the cleaning for ALL first time customers. This is the best way to make sure the home is clean to Excellence in Housekeeping standards. The size of the home is irrelevant since it is based on how long it takes us to get to the level of cleanliness we expect. She is correct in stating that we charged her 7.25 labor hrs to clean her home, we had two girls in her home for 3.63 hours, totaling 7.25 labor hrs @ $33/hr=$239.25- $33 (water discount)=$ 206.25. I also wanted to let you know that [redacted] did pay the bill in full this weekend via paypal and we are just waiting for it to finish the transfer to our bank account. Please let me know if you have any other questions. I was honestly surprised when she was refusing to pay the bill. It was not because she was unhappy with the cleaning, it was because of the price, which we are very very upfront about. We have had people get confused in the past about the per person part, so we have made it very clear to avoid these issues. Thank you,Renee P[redacted]Owner- Excellence in Housekeeping[redacted]Po Box [redacted] Milton, WA 98354[redacted]@msn.com
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]