Excellent Dental Specialists

Mr [redacted] ,You are absolutely correct in the understanding of not having any out of pocket expenses due for treatment on 11-10- What was discussed with you and what we have documented in the treatment plan presentation on 10-31-is exactly as you stated Your account has been adjusted by $leaving a balance of $from prior services before this treatment During this time of treatment and accounting, the practice was sold by Dr [redacted] We’ve tried our absolute best with implementation of processes and procedures to address such accounts prior to this saleWe are appreciative of the feedback and the opportunity to resolve this accounting issue and address our protocols to better serve you as a patientWe sincerely apologize for any oversight on our part in this matter [redacted]

We value all our patients and strive to provide the best of careWe tried many times to complete the testing with [redacted] and the machine recorded nothingIn order to correct this issue we have refunded [redacted] her moneyWe apologize for the inconvenience and have taken steps to ensure this does not happen in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive my refund of $ Complaint can be closed I was unable to respond on the websiteRegards,
*** ***

Sir,I will email you your zero balance statement on August Please stay safe this weekend as hurricane Harvey hits Texas. *** ***

We did make the adjustment to the patients account on May The patients balance is zeroI will also reach out to the patient and inform of the balance and provide her an explanation of what was viewed in the x-raysI will also look into where the disconnect occurred between the
requested call back and now and remedy the issue so it does not happen in the future

Complaint: ***
I will appreciate if they can email me an appropriate statement that shows a zero balanceOnce I receive it then I will not reject business responseThanks
Regards,
*** ***

*** ***,We strive to provide the highest quality of care for all of our patientsI have removed the $charge from your account and apologize for any inconvenienceWe have address this issue and conducted training for the whole staff to ensure this issue does not happen in the future
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: when was the refund sent? I also reject the claim that effort was made to contact me
Regards,
*** ***

Mr. [redacted],You are absolutely correct in the understanding of not having any out of pocket expenses due for treatment on 11-10-2014.  What was discussed with you and what we have documented in the treatment plan presentation on 10-31-2014 is exactly as you stated.  Your account has been...

adjusted by $2751.00 leaving a balance of $9.80 from prior services before this treatment.   During this time of treatment and accounting, the practice was sold by Dr. [redacted].  We’ve tried our absolute best with implementation of processes and procedures to address such accounts prior to this sale. We are appreciative of the feedback and the opportunity to resolve this accounting issue and address our protocols to better serve you as a patient. We sincerely apologize for any oversight on our part in this matter.  [redacted]

We value all our patients and strive to provide the best of care. We tried many times to complete the testing with [redacted] and the machine recorded nothing. In order to correct this issue we have refunded [redacted] her money. We apologize for the inconvenience and have taken...

steps to ensure this does not happen in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],You are absolutely correct in the understanding of not having any out of pocket expenses due for treatment on 11-10-2014.  What was discussed with you and what we have documented in the treatment plan presentation on 10-31-2014 is exactly as you stated.  Your account has...

been adjusted by $2751.00 leaving a balance of $9.80 from prior services before this treatment.   During this time of treatment and accounting, the practice was sold by Dr. [redacted].  We’ve tried our absolute best with implementation of processes and procedures to address such accounts prior to this sale. We are appreciative of the feedback and the opportunity to resolve this accounting issue and address our protocols to better serve you as a patient. We sincerely apologize for any oversight on our part in this matter.  [redacted]