Excellent Personal Home Care

I am rejecting this response because:I find it with interest that the dealership claims I lack professionalism regarding the fixing of my carIt seems to not make sense that my car would come back with parts missing and damage under the hood of the car after a fuel injector was replaceThey only want their money and would not call to see if they could fix what is wrongI would like to have the following questions answer as to why this has happened to my dependable car that is now not perfect Why is the Shroud that covers the fan missing? It was on the vehicle when I took it in Why were all the bolts off of the cover that went over the fuel injectors? Again, it was on the vehicle when I took it in Why the gas mileage has gone from to 25? It was making miles to the gallon prior to the fuel injector being fixed? I have been told that I should be making better mileage since the bad one has been replaced What has happen to customer satisfaction to repair jobs? Who is going to pay for me to get these items fixed?Enclosed you will find a letter that I rec’d from Chuck Patterson that blames the car for the mileage it has on it, and where they are only concerned about getting their moneySince I am not driving the car in the condition that I took it into the dealership, I feel I do not owe them money so they can wipe their hands clean of the terrible repair job that they didThey have serviced this car since I first purchased it in and they are the ones that will not stand behind their work when they mess up someone’s carBut I have forgotten one thing in life that big dealerships don’t lieIt is a shame that the dealers can get away with messing up your car so you are forced into buying a new carI have owned and operated Toyotas since to never have experience this kind of treatmentIs this the treatment we are to be experiencing in the future? Sincerely [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

cannot locate this owner in database.owner must provide original chuck Patterson repair order and other supporting documentation for considerationthank you [redacted] ***service managerchuck patterson autoworld

after investigating this customers concern I feel that this is nothing more than a classic case of buyers remorseSeveral options to meet their needs were presented but nothing short of unwinding the deal and returning the car was going to be satisfactoryOur Vehicle Exchange Manager is
available to facilitate a vehicle exchange if this will suffice

Our position remains unchangedThe product is functioning as it was designed however it does not meet the owners expectations

Tundra was involved in a onsite collision while in our care, custody and controlAccident was caused by negligence of a chuck Patterson employeechuck Patterson assumes responsibility for damage to vehiclean attempt was made by the general manager to do a vehicle exchange however mutually
acceptable terms could not be reachedVehicle is currently in the chuck Patterson Toyota certified collision where it is being returned to pre-accident conditionAs a goodwill gesture chuck Patterson will be providing and installing the Toyota running boards of the owners choice at no chargeowner has been provided alternate transportation for the duration of the repairs

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me(I am unable to find original receipt)

Consumer states that the running boards have been receivedHowever, consumer believes that the vehicle will never be in the condition that was initially purchased in

Apparently CPT gets to say the same thing over and over, which doesn't change the fact that the product I paid $for didn't workAfter it failed the first time, CPT tried to fix itWhen I advised the same exact spots were on the truck, I received a message on May 3rd from Manager *** *** stating that he had "no intention" of refunding my moneyI still have the message, and he left it before even considering taking a look at my truck. This is fraud, pure and simple

We received this letter from schools fcu asking to cancel the cna warranty and remit the money to Schools fcu.  We also mailed the customer a copy of this attatched letter.  Thank you

vehicle has been repaired to pre-accident condition and has been returned to the owner

Quote from the cilajet website "Repels dirt, bird droppings, tree sap, raw eggs, acid rain, salt and mineral deposits" Cilajet was never intended to prevent dirt, bird droppings, tree sap, raw eggs, acid rain, salt and mineral deposits. [redacted] picked the customers vehicle up at his...

residence, re-applied the product, and delivered the vehicle back to the customer all at "no-charge"! No defect exists in the product or its application. The product simply does meet the owners expectations.

I am rejecting this response because: No, not buyers remorse! I showed you photo's and even video. This car will not work for us because I cannot drive down my driveway without bottoming out even with one person in it, and it's damaging the car. You are 100% aware of this problem. Please do not resort to bold face lies on top of everything else you have put us through. I sent them certified mail. I have proof.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

cannot locate this owner in database.owner must provide original chuck Patterson repair order and other supporting documentation for considerationthank you[redacted] [redacted]service managerchuck patterson autoworld

MET WITH CUSTOMERARRANGED A VEHICLE EXCHANGE WITH CUSTOMER ON MUTUALLY ACCEPTABLE TERMSCUSTOMER SATISFIED

I am rejecting this response because: An offer if $43,000 for a replacement truck which is over 8,000 more than we owe on our brand new damaged tundra. There was no negoitiating. That was the offer, period. We would loose $11,000 if we accepted that offer. The damaged tundra is being repaired but they are having trouble. First paint didn't match, then they stripped the bolts on the truck bed and had to drill them out. So they'd bed liner had to be sprayed again. We call them and they don't return our phone calls. We are very frustrated with this dealership.

I am rejecting this response because:I find it with interest that the dealership claims I lack professionalism regarding the fixing of my car. It seems to not make sense that my car would come back with parts missing and damage under the hood of the car after a fuel injector was replace. They only want their money and would not call to see if they could fix what is wrong. I would like to have the following questions answer as to why this has happened to my dependable car that is now not perfect.1.      Why is the Shroud that covers the fan missing? It was on the vehicle when I took it in.2.      Why were all the bolts off of the cover that went over the fuel injectors? Again, it was on the vehicle when I took it in.3.      Why the gas mileage has gone from 33 to 25? It was making 33 miles to the gallon prior to the fuel injector being fixed? I have been told that I should be making better mileage since the bad one has been replaced.4.      What has happen to customer satisfaction to repair jobs?5.      Who is going to pay for me to get these items fixed?Enclosed you will find a letter that I rec’d from Chuck Patterson that blames the car for the mileage it has on it, and where they are only concerned about getting their money. Since I am not driving the car in the condition that I took it into the dealership, I feel I do not owe them money so they can wipe their hands clean of the terrible repair job that they did. They have serviced this car since I first purchased it in 2003 and they are the ones that will not stand behind their work when they mess up someone’s car. But I have forgotten one thing in life that big dealerships don’t lie. It is a shame that the dealers can get away with messing up your car so you are forced into buying a new car. I have owned and operated Toyotas since 1973 to never have experience this kind of treatment. Is this the treatment we are to be experiencing in the future? Sincerely[redacted]

please disregard complaint they have located check

In response to the complaint I have attached letters from[redacted]. As you can see there is a lack of professionalism which is why wethought it best [redacted] did not respond. However, myself, as CustomerRelations Manager did respond, unfortunately it was not what she wanted tohear. As I...

explained to [redacted], after our review we have concluded that theparts she claimed to be damaged by us were either not part of the repair forthe fuel injector, or exhibit normal wear and tear consistent with a 289,000mile vehicle. We did not damage, remove, or contribute to the failure of any ofthe parts she pointed out.  Her requestfor us to make it right is simply unreasonable as for us giving her a new car.We only charged her for the parts and labor spent on her 2003 Corolla, not anunreasonable procedure.