Initial Business Response /* (1000, 10, 2015/02/20) */
Received business review via email on 2/19/15:
Dear Ms. [redacted],
We apologize for this situation, we will admit responsibility for the damages and agree to file an insurance claim for the replacement of the upholstery, for...
approximately $12,000 but before we do that we would like to make a last attempt, (dry or a wet method) to reverse the browning which occurred on the fabric with a new product we have found on the market. Since the upholstery would be replaced anyway, you lose nothing by letting us try.
Initial Consumer Rebuttal /* (2000, 12, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responsibility and attempt to replace the damaged goods.
Initial Business Response /* (1000, 10, 2015/02/20) */
Received business review via email on 2/19/15:
Dear Ms. [redacted],
We apologize for this situation, we will admit responsibility for the damages and agree to file an insurance claim for the replacement of the upholstery, for...
approximately $12,000 but before we do that we would like to make a last attempt, (dry or a wet method) to reverse the browning which occurred on the fabric with a new product we have found on the market. Since the upholstery would be replaced anyway, you lose nothing by letting us try.
Initial Consumer Rebuttal /* (2000, 12, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responsibility and attempt to replace the damaged goods.