Excelsior College

I am writing in response to a complaint received from ID [redacted] , a currently enrolled student at Excelsior CollegeOur records indicate that this student's textbook for the UExcel Cotemporary Mathematics exam was on backorder with the publisherDue to this delay the student was refunded the cost of the exam materials and provided with the materials for the Cotemporary Mathematics exam at no chargeHe is also being provided with materials for the next two exams he is planning to take at no chargeI hope this information clarifies the matterPlease feel free to contact if I can be of further assistance

I am writing in response to a complaint received from ID [redacted] , a currently enrolled student at Excelsior CollegeOur records indicate that this student first contacted Excelsior College to inquire about degree requirements on April 13, The admissions office did call this student on multiple occasions to follow up on his interest in enrollingOn May 19, the student applied for admission in the BS in Nuclear Engineering Technology with dual degree option for an MBAHe enrolled in Excelsior College on July 25, The student received course approval for two courses in Fall 1, which began on August 22, 2016, on July 25, He also submitted a financial aid study plan for four credits that same dayThe student was informed by the Office of Financial Aid on August 2, to seek approval for additional courses in Fall II so that he could be eligible to receive financial aidUndergraduate students must be registered for at least six credits in a trimester to be eligible for financial aidThe student received approval for three additional courses in Fall on August 3, He registered for a one credit course on August 12, The Office of Financial Aid called the student on August 15, reminding him to register for his Fall courses so that he would be eligible to receive financial aid and informed him that if he had any difficulty registering for courses using his financial aid award to please contact themOn August 16, The Office of Financial aid spoke to the student and informed him that he had not updated his study plan, in which he had only listed four credits for the Fall I termIn order to be eligible to receive financial aid the student would need to update his study plan to at least six credits overall for Fall and Fall The student received the following message on August 18, 2016: Hello [redacted] This is a brief reminder that course registration ends on Friday at 11:59PM ESTLate course registration will be available starting on SaturdayTo avoid a Slate registration fee, you should register for courses before late registration beginsPlease log in to your MAPlanner to complete your registrationIf you wish to receive financial aidyou must register for all courses listed on your financial aid study plan by the deadlinePlease note that financial aid does not cover the late registration fee so you will be required to pay the fee out of pocketPlease visit our website for more information on important deadlines and financial aid trimester scheduling: http://www [redacted] .eduBest wishes in your studies! Unfortunately the student did not register for more than one credit, so he was not eligible to receive financial aid for the Fall I termHe could have still registered for Fall II courses which begin on October 17, to receive financial aid for the Fall trimester (which is comprised of Fall I and Fall II), but instead he withdrew from his one credit course on August 27, and incurred 20% tuition liability in the amount of $The student's course approvals for the Fall II term have expired, however he can have these course approvals reinstated, update his financial aid study plan, register for the Fall II term and be eligible to receive financial aid for the Fall trimesterIf he does all of the above at this time he may be awarded enough financial aid to also cover the $balance from Fall II hope this information clarifies the matterPlease feel free to contact if I can be of further assistanceSincerely, Kathy MOmbudsperson

To Whom it May Concern:I am writing in response to a complaint received from lD [redacted] , a currently enrolled studentat Excelsior College.Our records indicate that this student enrolled in the Excelsior College School of Nursing onDecember 20,in the Associate of Science (Nursing) degreeShe became eligible to take theClinical Performance in Nursing Examination (CPNE) on December 12, and registered forthe CPNE on December 27, Her CPNE application was complete in January of (onceall of the requ ired documentation were received) and she was placed in the scheduling queuewaiting to receive a date to take the CPNE.Unfortunately, the School of Nursing is experiencing a prolonged wait time of 9-months forthe CPNEThis extended wait time for the CPNE did not increase until mid- The normalwait time is typically four to six months, however there is never a guarantee made to students thatthe CPNE wait time will remain at four to six monthsPeriodically the CPNE wait time doesincrease due to a variety of issues.The School of Nursing is working diligently to rectify the situationTwo new test sites wereopened in and Excelsior College faculty created additional free CPNE learning resources tohelp increase the number of students who pass the CPNE on their first attemptStudents are alsooffered a waiver of the annual fee if they register to take the CPNE within five months ofbecoming eligible and have no other requirements left to complete.Per the Dean of the School of Nursing, DrMary Lee P [redacted] , it is not possible to quantify thenumber of students waiting an extended period of time to take the CPNE because some studentshave requested to test in one specific location, other students are on a wait list for a cancellation,and others are willing to test in whatever location has the first open test date.I hope this information clarifies the matterPlease feel free to contact if I can be of furtherassistanceSincerely,Kathy M***Ombudsperson

I am writing in response to a complaint received from ID [redacted] , a previouslyenrolled student at Excelsior College.Our records indicate that this student enrolled in the Excelsior College School of Nursingon July 14,in the Associate of Science (Nursing) degreeShe was not eligible totake the Clinical Performance in Nursing Examination (CPNE) when she withdrew onDecember 5, 2016.Unfortunately the School of Nursing is experiencing a prolonged wait time of 9-12months for the CPNEThis prolonged wait time for the CPNE began to develop in late14/early The wait time is typically four to six monthsPeriodically theCPNE wait time does increase due to a variety of issuesPlease note that there is neverany guarantee made to students that the CPNE wait time will remain at four to sixmonthsStudents may choose to take the exam at different exam sites and can request tobe placed on a cancellation wait list.The School of Nursing is working diligently to rectify the prolonged wait time for theCPNEA new exam site for the CPNE is opening in January of Students whobecome CPNE eligible, register to take the CPNE within five months of eligibility, andwho have no other degree requirements left to complete will receive a waiver of theSSAF.The student's last Student Service Annual Fee (SSAF) of$was due on August 25,Paying the SSAF provides an additional year of enrollment and student services.The student chose to pay the SSAF over six monthly installmentsOn November 15,the student contacted the School, of Nursing and the Ombudsperson office becauseshe was planning to withdraw from the college As you can see from the correspondence a partial refund of the SSAF was grantedThefees paid for exams, courses and enrollment is not refundable.I hope this information clarifies the matterPlease feel free to contact if I can be offurther assistance.Sincerely,Kathy M*** Ombudsperson

am writing in response to a complaint received from ID [redacted] , a currently enrolled studentat Excelsior College.Our records indicate that this student enrolled in the Excelsior College School of Nursing onAugust 22, in the Associate of Science (Nursing) degreeShe became eligible to take theClinical Performance in Nursing Examination (CPNE) on June 29, and registered for theCPNE on Septembers, Her CPNE application was complete on September 25,(onceall the required documentation was received) and she was placed in the scheduling queue waitingto receive a date to take the CPNEOn July 12, the student was offered a date to test at theend of July, however the student declined the July test dateThe student took the CPNE theweekend of October 7-9, 2016.Unfortunately, the School of Nursing is experiencing a prolonged wait time of 9-months forthe CPNEThe wait time is typically four to six monthsPeriodically the CPNE wait timedoes increase due to a variety of issuesThe School of Nursing is working diligently to rectify thesituationPlease note that there is never any guarantee made to students that the CPNE wait timewill remain at four to six months.To remain enrolled in Excelsior College students are assessed a Student Service Annual Fee(SSAF)This student's SSAF was due on August 23, This date was extended ahead toNovember 13, to allow the student the opportunity to lake the CPNE without paying theSSAFThe School of Nursing has been offering extensions of the SSAF to students whoregistered for the CPNE within five months of becoming eligible to take it and who were alreadycomplete with all other degree requirementsOur records indicate that this student was completewith all her other requirements when she became eligible to take the CPNE in 2015, but herstudent record was not marked to indicate thisAs a result she was not offered an extension of theSSAF in Due to this I have waived the $SSAF and SLate Fee that the student paidin The resulting credit of $will be refunded to the student.I hope this information clarifies the matterPlease feel free to contact if'l can be of furtherassistance

I am writing in response to additional concerns regarding complaint [redacted] , a currentlyenrolled student at Excelsior College.The student has responded to the Revdex.com requesting the following information:It does not give me a finishing dateIt does not explain a plan to complete said studiesThetest in mention must be completed and passed prior to January 1, 2017.Response• The School of Nursing cannot give the student a completion date for the degreeTheydo not have a test date available yet for the studentThe current wait time for theCPNE is 9-monthsThere are several students ahead of her in the queue waiting tobe assigned a date to take the CPNE.• The student must successfully complete the CPNEAll students are granted threeattempts to take this exam When/if she completes the degree depends on whether thestudent is successful with the CPNE.• Choosing at least testing locations is strongly encouraged; fewer than locationsmay increase the wait timeThe student may also request to have her name placed ona cancelation listThis way the student may be offered a date to test sooner if anotherstudent cancels their CPNE test date.• If the student wishes to cancel the CPNE prior to receiving a test date she will be issued a fullrefund of the CPNE feeNo other fees or tuition will be refunded if the student chooses towithdraw from Excelsior College.I hope this information is helpful to the student.Sincerely,Kathy M***Ombudsperson

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not feel that they have met me in a fair position considering they have yet to provide me with an accepted resolution [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I am responding to the above-referenced complaint filed by a student enrolled in theExcelsior College School of Nursing associate degree nursing [jrogramThe studentappealed a failing grade on the Clinical Performance in Nursing Examination (CRNE)and the Examination Appeals Subcommittee (EAS) granted a Repeat without Fee orPenalty (RWFP)This decision means the outcome of the exam is nullified and does notcount as one of the three opportunities to pass this curricular requirementNo fee isassigned to the repeat.The student failed the exam due to an unsuccessful second attempt in the NursingSkills Laboratory portion of the CPNE for using an incorrect needle size to administer anintramuscular injection into the vastus lateralis muscle of a small adult mannequinThestudent used a 5/8", 25-gauge needle to inject a medicationGenerally, this needle sizeis used when administering subcutaneous medicationThe standard for administeringan intramuscular injection is a 1-14" needleThe current recommendations by theCenter for Disease Control for needle length are based on patient weight and bodymass index (BMI)An adult patient who is thin, requires a needle length of 5/to oneinch; whereas an average patient requires a 1-inch needle, and those over kgrequire a inch needleDuring the orientation for the CPNE, Students are informedthe mannequin is a small adult, not a thin oneThe clinical faculty use scripted languageto describe the laboratory so all exams are consistently administered across ail testsites.The student submitted a reference that is not a faculty recommended text but had beenin prior yearsThe authors of the former textbook based their recommendation on anarticle published in the journal Pediatrics by Grosswasser et al.](1997) titled:delivery in infants andNeedlelength and injection technique for efficient intramuscular vaccinechildren evaluated through an ultasonographic determination pf subcutaneous andmuscle layer thickness, but do not clarify within the text that the recommendation isspecific to the pediatric populationThe EAS rendered a generous decision in grantinga repeat exam assuming the student unintentionally used resources that could havebeen more carefully read.In her complaint, the student asserts being right while the clinical faculty was wrong anddesires the grade should be converted to a PassThe student was informed this wasnot appropriate since the passing conditions of the exam were not metThe CRNEStudy Guide describes a Reverse to Pass can be rendered when the studentsuccessfully completes the requirements for passing the exam: skills labs and 3Patient Care Scenarios (PCS)The student completed of PCSsThis is anincomplete examination and cannot be scored as a PassAn assertion was also made itwould take a year to get another test dateStudents who are granted a RWFP areprovided with an expedited scheduled testing time.The committee and faculty position affirm the use of the longer needle for adultinjections into the vastus lateralis muscleBased on standards of practice, the clinicalfaculty made the correct decisionIn fact, the EAS determined there was no scoringerror but still granted a RWFP acknowledging perhaps the student lacked thesophistication -to reconsider information discrepancies or comprehend the improperapplication of original works into a secondary source of information.I have consulted with the College Ombuds Office and have determined it is appropriateto waive the $graduation fee upon completion of all program requirementsIf Ican be of assistance for further clarification, please do not hesitate to contact me.Sincerely,Mary PDean, School of Nursing

I am writing in response to a complaint received from ID [redacted] at Excelsior College, a currently enrolled studentOur records indicate that this student enrolled in the Excelsior College School of Nursing onDecember in the Associate of Applied Science (Nursing) degreeShe became eligible totake the Clinical Performance in Nursing Examination (CPNE) on June 27, and registeredfor the CPNE on July 5, Her CPNE application was complete on July 25, (once all ofthe required documentation were received) and she was placed in the scheduling queue waiting toreceive a date to take the CPNE.Unfortunately the School of Nursing is experiencing a prolonged wait time of 9-months for theCPNE, The wait time is typically four to six monthsPeriodically the CPNE wait timedoes increase due to a variety of issuesThe School of Nursing is working diligently to rectify thesituationPlease note that there is never any guarantee made to students that the CPNE wait timewill remain at four to six monthsThe student is certainly welcome to place herself om acancellation list so that she may receive an expedited date if another student cancels their exam.The student mentioned in her lener that she was working with Distance Learning Systems (DLS)and had a contract with themPlease note that Excelsior College has no affiliation with DistanceLearning Systems, which is a test-preparation companySuch companies will offer to helpstudents study for our examinations and some may imply a relationship with Excelsior Collegeand/or make claims that their products and services are all that a student needs to prepare for ourexaminationsExcelsior does not endorse the products or services of test-preparation companies.I hope this information clarifies the matterPlease feel free to contact if can be of furtherassistance.Sincerely,Kathy M***OmbudspersonCC: James

The reason that I do not agree with Excelesior College is because first of all when they did finally tell me that I could come to school I was already going somewhere else and no longer was interested in their programthe congradulations you have been accepted into the nursing program that they sent to you all was the first time I ever saw that paperworkmy main point is this I have never taken a class from them so regardless they need to refund my money backI changed my mind about going to them and I have not been interested in anything that they have to offerbut they do have my hard earned money and I need it backI do not have any extra money to just give away to a collegeI tried to get into the information to pull my stuff out but I can't get inmy user ID is [redacted] Password [redacted] and it won't even load I wanted to down load the correspondence that I have in the email from them.also I have been telling them for years not that I don't want to go their and please send my money back thank you

I am writing in response to a complaint received from ID [redacted] , a prospective student who applied for admission into the Excelsior College School of NursingOur records indicate that this student applied for admission on April 21, The student was informed upon receipt of her application that she would need to complete the following in order to be considered for admission: Effective March 22, applicants to the associate degree programs in the School of Nursing are required to meet each of the following criteria below in order to be eligible for admission: Hold current and active LPN/L VN licensure, paramedic certification, or currently serve in the U.Smilitary, National Guard, or Reserves in a specific military occupation that is equivalent in scope of practice to LPN/L VN or paramedicSubmit a completed Verification of Health Care Experience form (PDF), which requires a signature from your supervisorThe VHCE form expires months from the date of your supervisor's signatureIMPORTANT: In addition to submitting a VHCE form upon application to the program, students will need to submit a new VHCE form no more than months prior to FCCA eligibilityEarn the minimum required score, as established by the School of Nursing, on the Test of Essential Academic Skills (TEAS)The scores noted below must be earned on a single attempt of the TEASo Overall Score: 63.3% o Reading: 69% o Mathematics: 63.3% o Science: 45.8% o English: 60% Please note that all of the above information was available to anyone who entered the Excelsior College websiteThe student took the Test of Essential Academic Skills (TEAS) on August 3, and passed every section except for readingAs a result the student would not be able to be considered for admission until the reading portion of the exam was successfully completedThe Undergraduate Application fee that was received from the student on April 21, is not refundableHowever, based on the circumstances it has been decided to refund the application fee to the studentThe student should allow approximately seven business days for this refund to be posted to her credit cardI hope this information clarifies the matterPlease feel free to contact me if I can be of further assistanceSincerely, Kathy MOmbudsperson

October 5, [redacted] Revdex.comI Bryant Woods, SouthAmherst, NY 14228Complaint ID # [redacted] Dear Ms [redacted] The Excelsior College associate degree nursing program is a competency based distance learning programThis program is designed to serve individuals with significant experience in clinically oriented health care disciplinesThe College web site (www.excelsior.edu) and the School of Nursing catalog (available via www.excelsior.eclu) clearly describe the College and the School of Nursing as a distance education institutionIn order to satisfy the 36- credit nursing component requirement, students must pass eight nursing theory examinations, the Focused Clinical Competency Assessment and the Clinical Performance in Nursing Examination (CPNE)The student filing the complaint enrolled in the associate degree program in January and successfully completed the eight nursing theory examinations and the Focused Clinical Competency AssessmentThe student attempted the CPNE the weekend of September I I and was not successfulExcelsior College provides students who are preparing for the CPNE access to free learning resourcesThese resources include weekly faculty contact calls, faculty facilitated online discussions, electronic submission of documentation and care plans for faculty review and an in-depth CPNE Study Guide with information about every item tested on the examinationAdditional resources are available to students for a modest feeThere is no evidence the student utilized any of these learning resourcesThe student's record does demonstrate that s/he was notified of these available resources when s/he became eligible for the CPNEInformation about the resources can be found on the College website, in the School of Nursing Catalog and in the CPNE Study GuideThe Clinical Performance in Nursing Examination (CPNE) is a high-stakes two and one-half dayexamination students must complete successfully to graduate f rom the Associate in Science Nursing program at Excelsior CollegeCPNE administration and scoring protocols rigorously follow standards established by the American Educational Research Association, American Psychological Association, and the National Council of Measurement in EducationThe CPNE is a dichotomously-scored, criterion referenced performance examinationDuring the CPNEstudents must clearly demonstrate the ability to integrate nursing knowledge, make patient centered judgments and perform the technical care required for both adults and childrenThe examination is administered in an acute care hospitalCandidates must pass a minimum of two adult Patient Care Situations (PCS) and one pediatric PCS and the four part Nursing Simulation Laboratory (NSL) to pass the CPNEThe candidate has three opportunities to pass the two adult PCS requirements, two opportunities to pass the pediatric PCS requirement, and two opportunities to pass each NSL stationTherefore, it is not possible for a student to fail for one errorThe current cost for the CPNE is $which is approximately $per creditThe pass rate on the CPNE for the prior academic year was 60%Sincerely, Mary L [redacted] , PhD, RN, CNEDean, School of Nursing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did pay $350+ dollars in travel expenses to use workshops to aide in my study for CPNEWhat they fail to discuss is that, this is a PASS or FAIL clincal weekendThere is in no way a SCORE that is presented to studentsAs far as the 60% pass rate for a clinical, that is a POOR example and way to represent a program as far as I'm concernedThe school does not disclose enough information on the clinical weekend prior to being eligible to take this clinicalNo other school in the United States has students completing a pass or fail clinical based on "documentation" which does not follow or comply with the outlined study guidesI do not agree that a student should have to pay over $4,times including travel expenses to complete less that a two day clinical course in which the instructors are not held accountable for their subjectivityIf a student takes this CPNE times total, they are paying over $12,on top of the costs for coursesThis is an absolute RIPOFF as far as im concernedThis also does not include the annual student fee of almost $500, and if you graduate you again have to pay another $The wait time is 8-months for CPNE regardless of what the school is sayingWith this wait time, I have already transferred to [redacted] College in which I am able to finish my program in less than months with same degree and with a school that holds their standards with integrity I am willing to take further means necessary by contacting the Attorney General's office if neededIt says something when the state of California is no longer accepting students from this college and there is already a class action lawsuit filed against this schoolI will move on with my time if they are able to refund me even the cost of the CPNE based on the awful experience that the three other students total that were with me that weekendFour students came and four students went home with a fail for things no other nurse would fail a student forPlease let me know what I can do to further assist with this matterThank you Regards, [redacted]

I am writing in response to a complaint received from ID [redacted] , a previously enrolled student at Excelsior CollegeOur records indicate that this student enrolled in the Excelsior College School of Nursing on June 20, in the Associate of Science (Nursing) degreeShe elected to pay the $enrollment fee though a payment planShe made one payment of $on June 20, and another payment of $on July 26, [redacted] , the third party who administers the payment plans was unable to deduct any additional payments from the student's account, so her payment plan was terminated and her enrollment was changed to withdrawn on September 9, On June 2, 2016, the student made a payment of $toward the enrollment feeThis left her a balance due of $Prior to that the student applied to Excelsior College on March 24, and paid a $application feeOn June 18, 2008, the student paid $for the Excelsior College INL courseShe registered on June 11, for the Excelsior College ENG course, but cancelled her registration for that course and incurred no tuition liabilityTo date the student has paid $to Excelsior College and owes an outstanding balance of $Per the Excelsior College refund policy two-thirds of the enrollment fee will be refunded within the first six months of enrollment provided that an evaluation of the student's academic records has not been conductedAn evaluation of the student's academic records was performed on August 1, It is not clear why the student was under the assumption that she could not take Excelsior College courses until she paid the enrollment fee in full as she was given course approval by her academic advisor on July 19, for two courses that began on August 26, She was also given approval to take two more courses that began on October 21, I hope this information clarifies the matterPlease feel free to contact if I can be of further assistance

I am writing in response to additional concems regarding complaint ID: [redacted] .In her complaint the student maintained that she was informed by an admissions staffmember that the college would be there to help her be a successful studentThis is anaccurate statementThere are several online resources available to students on theExcelsior College website and embedded within the courses to help them navigatethrough their courses.The course demonstration [redacted] walks studentsthrough the online course layout, explains the appropriate use of messages and where tolocate them within a course, describes discussion questions and how to post a discussionthread and how to reply to a discussion thread, how to locate and submit assignments andassessments and where to find their gradesThis resource is available to anyone whoenters the Excelsior College website.Techincal Support is available hours a day to students in online coursesInstructorsmay also assist students who need basic help maneuvering through coursesThere is norecord that the student ever contacted our Technical Support team,Students have access to Student Success Coaches and the Student Success Guide( [redacted] ) which offers study plans and tecliniques, time managementskills, etc.In an online environment it is imperative for students to utilize the resources available tothem to be successful in their courses.Summer II courses started on June 27, 20*As indicated in the course syllabus studentsare required to post an introduction message to the discussion board, answer a discussionquestion and respond to other student's discussion postings.In BIO 2*the only correspondence that the student had with the instructor was thefollowing message that she sent to the instructor on July 2, 20*6:Hi:My name is My husband and I are living in I am an LPN, travel nurseso, I am here in Baltimore, MDI was in the nursing program *years ago andsomething happened in my life and stoppedHere I amLast two weeks was so over dueto Job situations but now, I am much better conditionI am looking forward to studyingHuman Anatomy and Physiology!!!The instructor responded back that same day:Hello !Great to hear from you and thank you for the introduction!:)Please make sure to post this introduction to the discussion board by clicking"Discussions " in the left hand column here on BlackboardOnce the discussion pageopens in the main area of the screen, click "introductions "There you 'II want to "createthread", enter your text and submit!I look forward to working with you!Kind regards.ProfA [redacted] The student did not post to the discussion board and withdrew from the courses the nextday, May 3,20*6.In BIO *the only correspondence that the student had with the instructor was thefollowing message sent on July *,20*6:DrDI am still unsure about the all steps your course but I am trying to get better and easier toopen the your classSo farHow am I doing? I have a problem text booksIt will be herein Baltimore, MDJuly [redacted] do not have able to " Staining Laboratory Simulation"Please,let me know what should I do it.Thank you,The instructor responded back the next day:I suggest that you first take a tour of BLACKBOARD *(you will find the tab on the left side ofthe screen under 'LEARNING RESOURCES' to learn about how to post In discussion etc.Please do this ASAP.It Is too early to say how you are doingI have not graded anything.I am sorry, I don't know what you mean by "I have a problem textbooks", and I am not sure whyyou do not have the Connect accountThe code comes with the book, and all your tests, examsand labs are to be done on CONNECTSo without the code, you can't do anythingYou will haveto purchase it.DrD.The student submitted her discussion posting on July 2, 20*6, but she sent it to theinstructor through a message, The instructor responded back to the student requesting herto post her discussion posting in the discussion board so that other students could readand respond to itThe student never responded and withdrew from the course the nextday.Please feel free to contact me if you have any additional concerns.Sincerely,Kathy M***OmbudspersonCC: Jim B [redacted] , President

I am writing in response a complaint received from ID I [redacted] a currently enrolled student at Excelsior CollegeExcelsior College has established institutional requirements for minimum Satisfactory Academic Progress (SAP)for undergraduate and graduate studentsThese requirements developed in accordance with Excelsior College academic standards and federal financial aid statutes and regulations governing student eligibility, arc designed to ensure that all students make timely progress toward their educational goalsStudents who achieve these standards are considered to be making SAP at Excelsior CollegeAll students are required to maintain SAP toward their degree requirements during each term for which they are enrolled at Excelsior CollegeThe student went into SAP warning status when she failed two Excelsior College exams in the Fall trimesterStudents in warning status are allowed one term to reestablish aid eligibility to the minimum standard for satisfactory academic progressIf a financial aid student is not able to achieve SAP during the Warning period, the student is no longer eligible for financial aidThe student lost financial aid eligibility when she failed a 1hird Excelsior College exam in the Fall termIf special circumstances prevent a student from meeting SAPthe loss of financial aid eligibility may be appealed to the Provost or designee via the Financial Aid OfficeAn appeal reviewed by the Provost or designee does not guarantee reinstatement of financial aidThe student's SAP appeal was received in the Office of Financial Aid on March 6, It can take up to days for a SAP appeal to be reviewed and the student noti fted orlhe outcomeUnfortunately, the student's SAP appeal was overlooked and was not addressed until yesterdayA supervisor from the Office of Financial A id contacted 1he student yesterdayexplained what had happened and infonned her of some additional information needed lo move forward with her appealI hope this information clarifies the matterPlease feel free to contact me if I can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After reading their
response, the response of the school is still the same as how it was before I
file the complaint
They still want me to
pay the money I don't have
XXXXXXXX

The student still wished to cancel the exam so an exception was made and a full refund of the exam fee was approved. I hope this information clarifies the matterPlease feel free to contact me

I am writing in response to a complaint received from ID ***, a prior student at Excelsior College. Our records indicate that this student enrolled in Excelsior College on September 10, in the associate of science in nursing degree and was withdrawn from Excelsior College on
October 24, for failure to pay the Student Service Annual Fee. On October 5, the student registered for three Excelsior College courses, INL 102, BIO and PSY utilizing a financial aid voucher to pay for these coursesHe also received a $advance of his financial aid award in the form of a book voucher. All three courses began on October 21, On November 10, The student was administratively withdrawn from BIO due to three consecutive weeks of nonparticipationOn November 18, he was also administratively withdrawn from PSY due to three consecutive weeks of nonparticipationThe student successfully completed the INL course in December of 2013. As the student was administratively withdrawn from two courses his financial aid award was cancelled leaving him with a balance due of $This balance derives from the following: $book voucher, $for INL 102, $for BIO and $for PSY 235. On November 13, the student appealed to be allowed back into the BIO courseHis request was denied as he would not have the time left to successfully complete the courseIt was recommended at that time that he may wish to appeal for a Military November 17, for both BIO and PSY He was denied by the Ombudsperson because his deployment was for daysPer the Excelsior College deployment policy a student must be deployed for at least consecutive days considered for an MW gradeThe Ombudsperson did give the student the option to submit a letter from his Commanding officer stating that he did not have access to a computer for the days that he was deployedHe also appealed to the Provost in March of 2014, but was denied in a letter dated April 1, because no additional information was submitted from his Commanding OfficerThe option to provide additional information was also given by the Provost. The student wrote to Excelsior College on March 24, regarding his a balance due. The military deployment policy was revised in and now states that a student can be assigned an MW grade if they have been deployed or in military training for or more consecutive daysBased on this change it was decided on March 30, to change the course grades for BIO and PSY to MW grades. Please note that an MW grade does make the student eligible for an exception to the course refund policyAssigning an MW grade allows the student to appeal to the military for a waiver of their tuition assistance liabilityIf a student does not use military tuition assistance they are responsible for paying the tuition out of pocket unless the military I hope this information clarifies the situation regarding the tuition balance due of $$1983.52. Please feel free to contact me at ***@***.edu if I can be of further assistance

The Excelsior College associate degree nursing program is a competency based distance learning program. This program is designed to serve individuals with significant experience in clinically oriented health care disciplines. The College web site (www.excelsior.edu) and the School of
Nursing catalog (available via www.excelsior.edu) clearly describe the College and the School of Nursing as a distance education institutionTo satisfy the 36-credit nursing component requirement, students must pass eight (8) nursing theory examinations or courses, the Focused Clinical Competency Assessment (FCCA) and the Clinical Performance in Nursing Examination (CPNE).The student filing the complaint enrolled in the associate degree program on May 16, and successfully completed the nursing theory and FCCA program requirements. She submitted a CPNE application in January 2017. The CPNE is an eight-credit performance examination students must complete successfully to graduate from the Associate in Science nursing program The CPNE is not a clinical teaching experience- it is a performance examination. The cost of the CPNE is $or $per creditThe faculty have determined students should spend a minimum of three months preparing for the CPNE. Reducing the CPNE wait time is a priority for the SON faculty and Staff. We have hired fifty new faculty and added two new testing locations this year and have signed contracts for three more sites. We currently have active test sites, the same number we had two years ago, but with an increased demand for more clinical sites for more nursing programs nationwide, we are not able to test as many students per site as we have in prior yearsMs*** has requested to test at the University of Kentucky Hospital but we do not have a contract with this hospital and we do not employ clinical evaluators in the state of Kentucky. We are working with Ms*** to schedule her as soon as possible. She is on the list of students willing to be scheduled at short notice should a student cancel or additional testing opportunities are made available. The College is waiving the Student Services Annual Fee for students who are waiting for the CPNE