Excelsior Publishing Company

This complaint finally reached the publisher of the publication after it elevated to this level of frustration. First, the publisher drove to the site personally to inspect the situation. This address was clearly marked and the papers that were laying nearby were picked up and properly disposed... of. Second, the publisher talked to several of his carriers to make sure the no-throw request reached the correct carrier. He spoke with that carrier in length about the situation and is confident the situation will be corrected. Third, the publisher implemented an internal policy that ALL carrier complaints received a second time be cc’d to him directly for earlier detection of these problems. FIVE complaints is entirely too many before adequately fixing this problem. The publisher has opened dialogue directly with the homeowner for follow up if needed.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI can confirm that the publisher has been in contact and ensured me he is addressing he issue and has encouraged us to reach out to him if we experience further issueI will update if that occurs.
Regards,
*** ***

This complaint finally reached the publisher of the publication after it elevated to this level of frustration. First, the publisher drove to the site personally to inspect the situation. This address was clearly marked and the papers that were laying nearby were picked up and properly disposed...

of. Second, the publisher talked to several of his carriers to make sure the no-throw request reached the correct carrier. He spoke with that carrier in length about the situation and is confident the situation will be corrected. Third, the publisher implemented an internal policy that ALL carrier complaints received a second time be cc’d to him directly for earlier detection of these problems. FIVE complaints is entirely too many before adequately fixing this problem. The publisher has opened dialogue directly with the homeowner for follow up if needed.