Excelsior Restoration Inc

Dear *** ***,This is *** *** with Excelsior, we had no idea about the claim until today, therefore our reply came lateWe have no reason not to reply and clear our nameOur client ***, unfortunately sustained a fire at *** *** *** *** ** ***, we offer our services and got
hired to restore the fire damages onlyOnce the work started the *** family's representative start asking for additional work in exchange to items listed in the approved scope of work that the rep decided not to performEverything worked out just fine until we requested final paymentThat's when the whole deal went southAt their request we provided a change order that originally did not include all itemsAfter a meeting on site with the owner and the owner's rep we revised our final invoice including all credits and charges as per our work performedWe submit it to the owner for review and payment, offering to have a second meeting if needed to clarify all items once for allThe second meeting was never grantedNot hearing form them we were forced to place a lien on the property and turn our file to our attorney with instructions to file with superior court for breach of contract The balance owed to us is $ 35,We are still trying to resolve this outside to courtLast this we want is to spend money on lawyersUnfortunately they refuse to communicate with usLast time we met we went through the list of complains and to their satisfaction the list of proven to be unrealisticNo wonder they do not wanna negotiate with us. For now we're waiting to hear from our attorney as our last resource to collect the balance duePlease remove the claim, or put it on hold until the court decides which way to go. Here is my email address for future correspondences. ***

Dear ***, thank you for sending us this additional informationIt seems that our customer is reluctant still on dealing with us directlyWe provided them with all documentations as they requested and we also offered to have additional meetings to have the invoice negotiated or explained if neededThey had completely ignored us and choose on filing a complain with youNot getting any feed back from them, we had to turn this file over to our legal department and advised them to collect in our behalf the Invoice that is duePlease let our customer know that this is not what we like to doDue to the facts that our attorney is involved, we are not allowed to provide any more information than we already provided till todayIf there are issues with our invoice or in the quality of our work, let the court review them and decideWe will follow the court's decisionWe tried to satisfy our customer providing a quality service because the customer satisfaction is our goalWe are really sorry about our customer's lack of cooperation in this matterPlease advise if additional info is needed. Sincerely *** ***

To whom it may concern.Attached are documents supporting our offer to negotiate the charges without getting a third party involvedThey are emails sent out asking the owner to go through our Invoice and make notes or add comments in order to us to reach a common agreementThen the last email letting them know that due to the facts that they choose to file complain without giving us a chance to resolve the differences, we are forced to file with the courts and let them decide who's wrong or rightWe are still willing to have a meeting or negotiate still, even at this time if the owner wishes soRegarding the change orders for the additional work performed, we made it clear that credit and charges will have to be done using the same method as per insurance approved scope of repairs, that means, all additional items will be charged using the same price list the insurance co usedThey were OK with thatSee attached

It is very unfortunate that you are closing this complaint,without allowing me to respond to Excelsiors' claims. Mr*** has not responded to the fact that the quality of their work is unacceptable, and the items that he is billing for were never on any invoices submitted to AAA, or usExcelsior only completed about 15% of the work included on any invoice that was submitted to AAA, so how can they use the AAA invoice as their supporting documentation? Did you even see this supporting documentation? Did AAA concur that this supporting documentation was submitted to them? I have advised you that Excelsior is not a reputable company, yet you seem to be accepting their so called proof as gospel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Excelsiors' representative ([redacted]) was the first to suggest to [redacted] that Excelsior could perform additional work to the home with the funds provided by AAA.  This supplementary work is what is being contested, and is what Excelsior is asking to be paid for.  Unfortunately, Excelsior never produced any Supplementary Contracts that encompass the additional work, so there is confusion about what work should have been performed, and the quality of said work is in question.Excelsiors' claim that there weren't any problems until final billing was submitted is untrue.  There were several occasions when we questioned the Excelsior representatives about the quality of their work, and asked that the defects be corrected.After the on site meeting with Excelsiors representatives, we submitted to them a spreadsheet that included all of the work that they claimed had been performed with notes on why we disagreed with each item that is in dispute.  We also agreed to settle with them, but they declined.  Instead they sent us an even larger bill, and threatened us with a lien.  They never requested a second meeting. Now Excelsior is also threatening to take us to court and charge us for a 10% reduction of the Public Adjusters Fee that is not on the invoice. (See Invoice)Our position is still that Excelsior did not complete all of the items that were on the original statement of work, they did not create the appropriate Supplementary Contracts for the additional work, and they have not tried to settle this dispute in a realistic manner.  When we tried to negotiate a settlement with them, they replied with an altered invoice, but demanded the same amount of money.  The only real results from our last meeting with Excelsior is that now they are threatening us with a lien and a lawsuit.In the emails provided you can see that on 5MAR15 we were still trying to negotiate with Excelsior, even though they had already threatened us with a lien and a 10% service charge. (See attached)We do not believe that this claim should be removed.  If it is removed, Excelsior can continue to operate in an unethical manner, and more consumers may be victimized.I attempted to add supporting documentation, but the system locked up on me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We agree that arbitration is probably the way to proceed.  We have not received any new invoices from Excelsior, so I am sending you the newest invoice that I have.  If you have any newer invoices from Excelsior, I would appreciate it if you would send me a copy.  We do want to see any legitimate invoices that Excelsior would like to submit.
Regards,
[redacted]