Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We agree that arbitration is probably the way to proceed We have not received any new invoices from Excelsior, so I am sending you the newest invoice that I have If you have any newer invoices from Excelsior, I would appreciate it if you would send me a copy We do want to see any legitimate invoices that Excelsior would like to submit Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Excelsiors' representative ( [redacted] ) was the first to suggest to [redacted] that Excelsior could perform additional work to the home with the funds provided by AAA This supplementary work is what is being contested, and is what Excelsior is asking to be paid for Unfortunately, Excelsior never produced any Supplementary Contracts that encompass the additional work, so there is confusion about what work should have been performed, and the quality of said work is in question.Excelsiors' claim that there weren't any problems until final billing was submitted is untrue There were several occasions when we questioned the Excelsior representatives about the quality of their work, and asked that the defects be corrected.After the on site meeting with Excelsiors representatives, we submitted to them a spreadsheet that included all of the work that they claimed had been performed with notes on why we disagreed with each item that is in dispute We also agreed to settle with them, but they declined Instead they sent us an even larger bill, and threatened us with a lien They never requested a second meetingNow Excelsior is also threatening to take us to court and charge us for a 10% reduction of the Public Adjusters Fee that is not on the invoice(See Invoice)Our position is still that Excelsior did not complete all of the items that were on the original statement of work, they did not create the appropriate Supplementary Contracts for the additional work, and they have not tried to settle this dispute in a realistic manner When we tried to negotiate a settlement with them, they replied with an altered invoice, but demanded the same amount of money The only real results from our last meeting with Excelsior is that now they are threatening us with a lien and a lawsuit.In the emails provided you can see that on 5MARwe were still trying to negotiate with Excelsior, even though they had already threatened us with a lien and a 10% service charge(See attached)We do not believe that this claim should be removed If it is removed, Excelsior can continue to operate in an unethical manner, and more consumers may be victimized.I attempted to add supporting documentation, but the system locked up on me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We agree that arbitration is probably the way to proceed We have not received any new invoices from Excelsior, so I am sending you the newest invoice that I have If you have any newer invoices from Excelsior, I would appreciate it if you would send me a copy We do want to see any legitimate invoices that Excelsior would like to submit Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Excelsiors' representative ( [redacted] ) was the first to suggest to [redacted] that Excelsior could perform additional work to the home with the funds provided by AAA This supplementary work is what is being contested, and is what Excelsior is asking to be paid for Unfortunately, Excelsior never produced any Supplementary Contracts that encompass the additional work, so there is confusion about what work should have been performed, and the quality of said work is in question.Excelsiors' claim that there weren't any problems until final billing was submitted is untrue There were several occasions when we questioned the Excelsior representatives about the quality of their work, and asked that the defects be corrected.After the on site meeting with Excelsiors representatives, we submitted to them a spreadsheet that included all of the work that they claimed had been performed with notes on why we disagreed with each item that is in dispute We also agreed to settle with them, but they declined Instead they sent us an even larger bill, and threatened us with a lien They never requested a second meetingNow Excelsior is also threatening to take us to court and charge us for a 10% reduction of the Public Adjusters Fee that is not on the invoice(See Invoice)Our position is still that Excelsior did not complete all of the items that were on the original statement of work, they did not create the appropriate Supplementary Contracts for the additional work, and they have not tried to settle this dispute in a realistic manner When we tried to negotiate a settlement with them, they replied with an altered invoice, but demanded the same amount of money The only real results from our last meeting with Excelsior is that now they are threatening us with a lien and a lawsuit.In the emails provided you can see that on 5MARwe were still trying to negotiate with Excelsior, even though they had already threatened us with a lien and a 10% service charge(See attached)We do not believe that this claim should be removed If it is removed, Excelsior can continue to operate in an unethical manner, and more consumers may be victimized.I attempted to add supporting documentation, but the system locked up on me Regards, [redacted] ***