Exceptional Auto Body and Repair

This is in response to the additional complaint made by [redacted] ***, complaint # [redacted] [redacted] supervisors have seen this car for multiple complaints that Mr [redacted] has had all around the car They have found no problems, and have determined that Exceptional completed the job properly and responsiblyA [redacted] appraiser, [redacted] was scheduled to meet Mr [redacted] at [redacted] to have a look at an alleged problem with the driver’s interior door panel Mr [redacted] pulled the car from [redacted] before Mr [redacted] got there Mr [redacted] then called and emailed Mr***, and received no response Mr***’s mother then brought the car to [redacted] Auto Body Per a conversation with our shop manager [redacted] and [redacted] , Mr***’s mother asked them to write an appraisal for specific things that she deemed to be wrong with the vehicle [redacted] said they didn’t see anything really wrong with the vehicle, and wrote their estimate to address minor issues that would be wear and tear type issues that you’d see on a four-year old vechicleAlso, it should be noted that at no time were [redacted] made aware that this was potentially a for [redacted] Insurance, it was presented to them as the customer wanting a cash estimate to bring the car back to new condition Additionally, there was no mention of the previous complaint regarding the interior door panel, and nothing written on the [redacted] estimate indicating that this had been requested as part of the estimateAfter receiving this additional complaint, we had a conversation with a [redacted] Claim rep, and also a Claims Supervisor Upon their reading of the notes regarding this claim, it was found that [redacted] had never instructed Mr [redacted] to go to another shop Mr [redacted] decided to do that on his ownWhen Mr [redacted] originally picked up his vehicle, he looked over the entire car and was happy with the repairsOur comment about many cars coming “in and out of the shop” is being presented out of context Mr [redacted] requested to be walked around the entire shop when he dropped his vehicle off, stating that he wanted to see all the cars being repaired in their various states of the repair process, and asking questions regarding said processes We do have many cars coming in and out of the shop, and we very rarely have cars come back for any “re-do” workWe do not wish to disparage any customer, but this is getting out of hand It seems Mr [redacted] will not be satisfied with any response we give We stand behind our work 100%, and all customers who leave our shop are told that the work we did on their vehicle is guaranteed as long as they own the vehicle [redacted] has determined that we did the repairs to Mr***’s vehicle properly and there is no redo needed

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Claim Inquiry complaint number#***Please update***, *** and *** Insurance need to look for new body shop that does the job correctly.*** *** and *** *** the car needs to be redo since they door is not align up correctly by body work done by Exceptional Autobody.Another example, That Exceptional body does poor work qualityWhen you look at the car in the rear side passenger in angle door does not alignup correctly and door is hard to open and close. They had the car cover with ice and in parking spot with other cars so you could not see how well the body work doneAlso, management did not care if they did poor work eitherThe shop manager said " he has alot of cars come in and out"I wonder how many redos he must need to do?I was sent to *** *** for an estimate Over 2K, I have a copy for you Never heard from *** ***.*** helped me He called *** & the other guy neither answered He then called *** direct and they told me to go to *** and get an estimate.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. This is not true.
Regards,
[redacted]

I am responding to the complaint by [redacted] regarding his vehicle repairs.This repair was totally satisfactory when the customer picked up his car the first time, and the car was fully cleaned/detailed at that time.His first complaint was that the rocker molding was falling off the car. ...

We brought the car in and examined his area of concern, then showed him that the passenger side rocker panel cover had been glued on during a PRIOR REPAIR at ANOTHER SHOP.  At this time we went above and beyond and ordered new moldings for both sides.  We painted and installed the new moldings at no charge to [redacted], who indicated he was satisfied.[redacted] then tried to lodge a complaint through his insurance carrier, [redacted] Insurance, about a scratch on the underside of the front bumper cover.  [redacted] and Exceptional examined the vehicle and determined the scratch was not from us.  We repaired the opposite end of the vehicle, and his front bumper was never touched by us. [redacted] is repeatedly claiming that he has had multiple safety inspections on his vehicle by the [redacted] dealer where they remove the bumper and rocker moldings, however we have no evidence that this has occurred.  They have no pictures to show if there is damage or not.  The only pictures available are our before and after photos showing accident damage and exterior pictures of the completed repair.  We had no need to take any pictures of the front underside of the vehicle since we were not working on that end of the car.At this time, we are not prepared to offer any compensation to [redacted].

This is in response to the additional complaint made by [redacted], complaint #[redacted].   [redacted] supervisors have seen this car for multiple complaints that Mr. [redacted] has had all around the car.  They have found no problems, and have determined that Exceptional completed the job properly and responsibly. A [redacted] appraiser, [redacted] was scheduled to meet Mr. [redacted] at [redacted] to have a look at an alleged problem with the driver’s interior door panel.  Mr. [redacted] pulled the car from [redacted] before Mr. [redacted] got there.  Mr. [redacted] then called and emailed Mr. [redacted], and received no response.  Mr. [redacted]’s mother then brought the car to [redacted] Auto Body.  Per a conversation with our shop manager [redacted] and [redacted], Mr. [redacted]’s mother asked them to write an appraisal for specific things that she deemed to be wrong with the vehicle.  [redacted] said they didn’t see anything really wrong with the vehicle, and wrote their estimate to address minor issues that would be wear and tear type issues that you’d see on a four-year old vechicle. Also, it should be noted that at no time were [redacted] made aware that this was potentially a re-do for [redacted] Insurance, it was presented to them as the customer wanting a cash estimate to bring the car back to new condition.  Additionally, there was no mention of the previous complaint regarding the interior door panel, and nothing written on the [redacted] estimate indicating that this had been requested as part of the estimate. After receiving this additional complaint, we had a conversation with a [redacted] Claim rep, and also a Claims Supervisor.  Upon their reading of the notes regarding this claim, it was found that [redacted] had never instructed Mr. [redacted] to go to another shop.  Mr. [redacted] decided to do that on his own. When Mr. [redacted] originally picked up his vehicle, he looked over the entire car and was happy with the repairs. Our comment about many cars coming “in and out of the shop” is being presented out of context.  Mr. [redacted] requested to be walked around the entire shop when he dropped his vehicle off, stating that he wanted to see all the cars being repaired in their various states of the repair process, and asking questions regarding said processes.  We do have many cars coming in and out of the shop, and we very rarely have cars come back for any “re-do” work. We do not wish to disparage any customer, but this is getting out of hand.  It seems Mr. [redacted] will not be satisfied with any response we give.  We stand behind our work 100%, and all customers who leave our shop are told that the work we did on their vehicle is guaranteed as long as they own the vehicle.  [redacted] has determined that we did the repairs to Mr. [redacted]’s vehicle properly and there is no redo needed.