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Exceptional Auto Transport, LLC

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Exceptional Auto Transport, LLC Reviews (1)

My family and I had plans to move to Texas and we had trusted Exceptional Auto Transport to deliver our truck there. They had two days to do this and it was understood that in the short amount of time they had to do it, that it would get done (I told [redacted] this) . I called a month before to negotiate the terms. Then, I called two weeks before hand, to make sure that my truck would be picked up on the given date and e-signed the agreement (1st available pick up) and [redacted] told me that it would be picked up on that date. I gave it another day and called them on a Saturday morning and the woman I spoke to told me that my truck would be picked up and the driver would call me four hours before pick up. They never came. They did contact me three days after the date scheduled but it was already too late. I was already in Texas with no vehicle on it's way. Me, my wife and my two kids, (5 and 2) including my two cats are now in a hotel room with 4 huge bags of stuff since we had no choice but to bring along with us on the plane, which should have gone in the truck. There are so many things we may need to purchase such as pots and pans, knives and my daughters bike. I would not recommend this company to anyone since in the end, once They did get in contact with me, they never apologized for the trouble nor did they explain why everything happened the way that it did, other than THE FIRST AVAILABLE DATE DOESN'T MEAN THEY WILL PICK IT UP ON THAT DATE. So I assume they lied to me in telling that it would be picked up or the employee I spoke to isn't aware of this policy and provided me false info. I also, didn't appreciate the woman who I spoke to since she hung up on me. Customer service seemed fine but once they heard my complaints and that I no longer wanted to do business with them they were rude and insensitive. Very unprofessional.

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