Exceptional Dentistry

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Patrick Carroll DMD PSC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: *** [redacted] Staff Member: Response: This person complained that we were billing her for a patient no showWe had called her several times and explained it wasn't a no show charge, but was for services that had not been paid by her insuranceShe had given us the wrong insurance information, and so we had to keep sending a bill to get her to respond to our request for correct insurance informationWe attempted to communicate the issue to Ms [redacted] , but apparently we were unsuccessful in getting her to understand the nature of the billShe now has a zero balance at our office, her correct insurance paid, and as far as we are concerned this matter is closed Sent on: 8/6/1:02:PM

This is specifically for the branch office located on Baker Rdin Acworth,Ga I went in today to have my taxes prepared as I have done for many years with this branch.The lady helping me was kind and professionalHowever due to a misunderstanding on my part I was not able to complete the transactionThe owner Bobby publicly berated me in front of another customerHe said that I had wasted their time and I was rude and inconsiderateHe even told the lady to tear up all my documents and not give them back to meI will never return because of the way he treated me

I used Jackson Hewitt for my tax return I went again this year to file my return I was there for about mins I have a very simple return, a with dependents and a little student loan interest, pretty basic Their fee for submitting my return was $475! I declined their services and decided to file myself for free In order to e-file my taxes through T [redacted] ***, I needed my AGI from my previous return I had misplaced my copy of my return from Since Jackson Hewitt did that return for me, I should be able to call them or go by in person to get my AGI or a copy of my previous return They denied me that information They stated that they were under new ownership and were not allowed access to that information until sometime in March They suggested I call the IRS for a transcript When I spoke to the IRS agent she informed me that they are likely not releasing that information because I decided not to file with them I am upset with this because #they were over-charging for their services and #they refuse to give me MY financial information that I had already paid for the previous year They denied me access to my information over the phone and in personI will never use this service again

Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Patrick Carroll DMD PSC
Company Contact:
*** * ***
Company Phone:
5***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
This person complained that we were billing her for a patient no showWe had called her several times and explained it wasn't a no show charge, but was for services that had not been paid by her insuranceShe had given us the wrong insurance information, and so we had to keep sending a bill to get her to respond to our request for correct insurance informationWe attempted to communicate the issue to Ms***, but apparently we were unsuccessful in getting her to understand the nature of the billShe now has a zero balance at our office, her correct insurance paid, and as far as we are concerned this matter is closed
Sent on: 8/6/1:02:PM

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Patrick Carroll DMD PSC
Company Contact:
[redacted] [redacted]
Company Phone:
5[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
This person complained that we were billing her for a patient no show. We had called her several times and explained it wasn't a no show charge, but was for services that had not been paid by her insurance. She had given us the wrong insurance information, and so we had to keep sending a bill to get her to respond to our request for correct insurance information. We attempted to communicate the issue to Ms. [redacted], but apparently we were unsuccessful in getting her to understand the nature of the bill. She now has a zero balance at our office, her correct insurance paid, and as far as we are concerned this matter is closed.
Sent on: 8/6/2015 1:02:51 PM