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Exceptional Electric Inc

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Reviews Exceptional Electric Inc

Exceptional Electric Inc Reviews (7)

Contract: Exceptional Electric was contracted by *** and *** *** on May 18, to remove any knob and tube wiring in the home on a time and material basis at $per hour plus any material with a not to exceed amount of $19,575.00. The final bill ended up totaling
$15,which is less than the not to exceed amount given. Exceptional Electric pulled the necessary electrical permit with the municipality and scheduled the necessary inspections. All inspections passed with the municipality so our work was done correctly and up to code. Complaint: Almost month after the work was completed, passed final inspection, and the job was paid in full we receive an email from Mrs*** stating some concerns regarding the job. The owner of Exceptional Electric, ***, had been out to the job site separate times throughout the entire project and had met with both Mr& Mrs*** on multiple occasions and not once were any concerns brought to his attention. Once the concerns were expressed, Exceptional Electric offered to set up a meeting with Mr& Mrs***, the electrician, ***, and any contractor of their choice to go over any discrepancies and try to come up with a resolution to their concerns. We have received no response from either homeowner. We offered to install some LED can trims, install additional devices, and repair a light fixture that we were told was not working all at no additional charge. Material: The job was time and material so when an invoice came in with that job number it was charged to the job and billed. The job was completed below the “not to exceed price”. We sent the homeowner a breakdown with an itemized list of all materials used and the labor broken out by date, technician, number of hours, and the hourly rate charged as per Mrs***’s request. In regards to the allegation of charging for materials not used; I asked the homeowners to do a walk-through to review everything completed in the home as well as to substantiate the material usage. Experience: The original technician, ***, did work on the project for days prior to resigning with the company. The second electrician, ***, was on the job site with *** for all of those days. Mrs*** says in her complaint that *** has more experience than ***. *** actually has more than twice the electrical experience that *** has. *** has more electrical experience in working with older homes and their wiring than the original technician ***. Water Barrier: The vapor barrier was taken down to access the knob and tube wiring that had to be replaced. This would not have been necessary if the wiring didn’t need replacing. It has nothing to do with not wanting to crawl in the dirt. It was offered to go back and re-secure the barrier once it was brought to our attention that it wasn’t tacked back in place. Customer satisfaction is something we take seriously at Exceptional Electric, Inc. We encourage customers to express concerns so we can address issues as they arise. In this situation, we were not made aware of any concerns until a month after the project had been completed, inspected by local municipality and paid in full. At this time, we supplied the customer with all documents requested. We offered to go through the home and verify all work completed and all materials used. In addition, we offered to add additional receptacles at no cost. However, this was not allowed. Instead, we received a notice to refund $3,within days

Complaint: ***
I am rejecting this response because:
I do not remember the company stating the would reimburse for the cost of the doorbell. However, after checking into the cost of this insufficient product the cost was less than $16. This company is a rip-off and I do not want any further contact with them or their employee ***Revdex.com thank you for your service but if anyone inquires about this company please inform them they are rip-off artist. I just learned an expensive lesson and I have informed *** *** they should be removed from their list of contractors.
Sincerely,
*** ***

On 11/09/we, Exceptional Electric, were dispatched to the customer’s home to quote replacing the doorbell transformer. Upon arrival the homeowner stated, “We just had this transformer installed by someone else. We will call the people who installed the doorbell system to fix the
doorbell.” Our technician left without collecting anything for wasting a trip out to the customer’s home. On 11/21/2017, we were called back out to troubleshoot the doorbell not working. At that time, the technician tested everything and found no continuity on the wires going from the transformer to the push button. Again, this system was installed by another company. Our technician gave the homeowner two options to get their doorbell system working. Option 1: Install a wireless doorbell system. Option 2: Install a doorbell system that plugs into an outlet. The owner chose to have us install a wireless doorbell system. Once the tech arrived back from the supply house he informed the owner that if he put the chime in the hall as they requested; the connection from the push button to the chime might not be as good since it must go through so many walls. He told the homeowner at that time he would recommend putting the chime in the dining room. The homeowner insisted the chime be in the hallway, so the technician installed it there. The technician again reminded the homeowner that the chime placement could be an issue, but the homeowner stated, “it’s fine where it is. Thank you.”The technician tested it multiple times before collecting, and it worked properly while on site. The homeowner signed off on the work being done correctly and to their specifications. On 12/04/2017, the homeowner called our technician back out claiming the doorbell was working intermittently. Upon arrival the doorbell was working properly. The technician offered to relocate the chime to the dining room as previously discussed but the homeowner did not want holes cut or “a foreign object” in the dining room. No holes would need to be cut to move the wireless doorbell chime. We then offered to install a different wireless doorbell kit if the homeowner wanted to provide their own system at a discounted additional charge. The homeowner refused all our attempts to try and rectify the situation. There is nothing wrong with the wireless doorbell system that was purchased and installed by Exceptional Electric. We feel that we have tried to solve the issue, but the homeowner is refusing the options given. At this point we have made separate trips out to this property and only collected onceExceptional Electric paid hours of labor, made separate trips and collected a total of $260.00. Exceptional Electric agrees to reimburse Mrs*** the cost of the doorbell once we are able to return the unit

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@exceptionalelectric.com
On April 6, 2015 we went out to [redacted] due to a complaint of kitchen outlets not working properly. Our...

technician found a loose neutral in an outlet. He tightened the neutral connection in the receptacle and all the receptacles began working properly.
On April 16, 2015 the homeowner called us back stating that the receptacles in the kitchen were not working again. We sent a different technician out to take a look at the problem and upon arrival all the outlets in the kitchen were working. The technician spent over 1 hour checking connections throughout the home, under the home, and in the main electrical panel. He tested all the wiring and everything tested properly. We DID NOT charge for this visit at all.
On April 22, 2015 the homeowner called us back stating that the same issue was occurring and now the light in the kitchen had stopped working as well. We sent the same technician back out and he found a break in the hot wire, but could not find its exact location. The technician disconnected the existing circuit and re-fed the receptacles to a new circuit. The technician tested the lighting fixture and found it just needed a new bulb. The technician tested all the outlets and everything was working properly. We DID charge for the work that was completed on this visit.
The homeowner called back sometime later after receiving the bill and stated that the bill was too high and that he did not want to pay that much. We were on site for over 3 hours getting everything back up and going along with some material being used. We feel the bill is justified and need to receive payment in full.
The homeowner called back sometime later again alleging that he had an inspector out to check our work, but has shown no proof of the inspection, nor informed us of who the inspector was and who he was affiliated with. We are confident that all the work that was completed by our company was completed up to code and is safe. We would be more than happy to go back out if we received something from the inspector.
We tried to contact the homeowner, but have not heard back from him in order to resolve this issue.

Initial Business Response /* (1000, 7, 2016/02/05) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@exceptionalelectric.com
I apologize for not responding to this complaint until now. Actually, I just opened the mail to find the letter today. I...

have been busy lately.
I am certainly happy to call the customer and apologize for not being able to keep our scheduled appointment. Apparently, an error was made in scheduling this appointment as we do set up 2 hour window of time for customers with our last appointment between 2:00pm-4:00pm. [redacted], was just hired December 28th and this appointment was set up December 29th. Our records indicated the appointment to be between 2-4pm. We did call to confirm the appointment the day prior and she did not respond. We prefer to have a response from a customer before we pay an electrician travel time and fuel to drive to the home. The customer also reports having gone 1 week without her appliance repaired. The paperwork we received from the Home Warranty Company describing what needed repaired stated "Attic Fan not working properly". Therefore, it did not seem an emergency given that it is January. I cannot approve a "free service call" for this customer. The Home Warranty company, American Home Shield is our primary customer and we contact them for instructions as to what is required for a service fee or insurance deductible. Our company strives to keep all appointments and keep customers aware of any situations in which we will be arriving late. Unfortunately, everything does not always go as planned.

On 01/27/2016 Exceptional Electric was called to this home for three outlets that were not working on the couch wall.  The technician found a burnt neutral wire and repaired that connection and all three outlets were tested and working properly.  Charged the homeowner $132.00...

for service call and repair.  Mr. [redacted] called Exceptional Electric back on 02/08/2016 stating that he had lost power to the front part of the home, bathroom, and back room.  The same technician returned to the property the same day and located an outlet that had burnt up in the front room causing the loss of power to that area.  He repaired that and was able to get power restored to the front part of the home.  The technician then traced the wires from the bathroom to a junction box located behind the furnace which was difficult to access.  The tech was able to find a burnt neutral in the junction box and repaired.  Power was restored to the bathroom.  He then traced the wires for the back room to a burnt neutral wire behind an outlet.  Repaired and power was restored to that area.  The technician found a fuse that fell apart when taken out and was able to add that circuit to another existing fuse in order to get power restored.  He informed Mr. [redacted] at that time the fuses were oversized for the circuits ran throughout the home.  Recommended replacing the electrical panel box in order to prevent more problems in the future.  Charged the homeowner $301.50 for the 3.5 hours on site and materials to repair issues because these issues were not related to what we were originally called out to repair.  Gave homeowner a 10% discount for this visit.  Homeowner called back later that same day (02/08/2016) stating the fuse blew.  Exceptional Electric dispatched a different technician to go out to the property on 02/10/2016 and found a 15 amp fuse had blown.  Homeowner informed the technician that he wanted the work previously done removed and the circuit separated.  The technician informed the owner that there was an oversized 30 amp fuse for the washer and he would tie all the kitchen lights and front bedroom circuit onto that fuse.  The homeowner agreed to that.  That repair powered up everything except for the bathroom and back bedroom which the homeowner stated "I can live with that."  Once everything was hooked back up, Mr. [redacted] immediately went to the washer and tried to turn it on.  The lights come on and but the washer would not cycle on.  The technician tested the outlet for the washer and found it to be getting the proper voltage, 120 volts.  The issue is with the washer itself not an electrical issue.  The homeowner began blaming Exceptional Electric for his washer not working. Mr. [redacted] was upset that the electrician did not work on washers and told my technician to leave the residence.  The electrician apologized for the inconvenience and left without charging for his trip or time spent on site.  There was no damage to the home while our technicians were on site.  Exceptional Electric did NOT invoice Mr. [redacted] for the third trip out.  The homeowner was told of the dangers of the oversized fuses and how to permanently repair the problems, but he did not want to proceed with that repair.

As previously stated, we agree to reimburse the owner for the cost of the doorbell once we are able to return it to the supply house.

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Address: 3613 Telegraph Rd, Arnold, Missouri, United States, 63010-4805

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