Exceptional Electric

As previously stated, we agree to reimburse the owner for the cost of the doorbell once we are able to return it to the supply house

Initial Business Response / [redacted] (1000, 7, 2016/02/05) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @exceptionalelectric.com I apologize for not responding to this complaint until nowActually, I just opened the mail to find the letter todayI have been busy lately I am certainly happy to call the customer and apologize for not being able to keep our scheduled appointmentApparently, an error was made in scheduling this appointment as we do set up hour window of time for customers with our last appointment between 2:00pm-4:00pm***, was just hired December 28th and this appointment was set up December 29thOur records indicated the appointment to be between 2-4pmWe did call to confirm the appointment the day prior and she did not respondWe prefer to have a response from a customer before we pay an electrician travel time and fuel to drive to the homeThe customer also reports having gone week without her appliance repairedThe paperwork we received from the Home Warranty Company describing what needed repaired stated "Attic Fan not working properly"Therefore, it did not seem an emergency given that it is JanuaryI cannot approve a "free service call" for this customerThe Home Warranty company, American Home Shield is our primary customer and we contact them for instructions as to what is required for a service fee or insurance deductibleOur company strives to keep all appointments and keep customers aware of any situations in which we will be arriving lateUnfortunately, everything does not always go as planned