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Exceptional Exteriors & Renovations Inc

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Reviews Exceptional Exteriors & Renovations Inc

Exceptional Exteriors & Renovations Inc Reviews (2)

Review: In 2009 we had a new concrete driveway and front porch installed. We were pleased with the work and the workmen. After the first winter our driveway developed cracks around its drain. The salesman contacted us for referrals on four different occasions. He even asked me if it was around the drain. I said it was.. He told me that he would report it to the company! The owner ( [redacted] ) phoned on another occasion asked if we needed any more work done and I said said not at the present time but we had cracks and needed them taken care of. He said they would come out and check it out. Since then (over a year ago) I phoned the office and left the same message with the secretary who said she would pass the information on to the owner.today, six weeks later, we have NOT herd from them. We have been contacted by the firm (salesman - 3X) ([redacted] 1 X) with no effect. I have phoned their office twice. THEY HAVE NEVER GOT BACK TO US, LET ALONE ADVISED NOR REPAIRED THE DRIVEWAY.Desired Settlement: Driveway needs rplaced or repaired

Business

Response:

As per the complaint by [redacted], Somewhere there must be miss-communication with the customer. I have never called to solicit more work but perhaps the marketing department manager did, his name is [redacted]. Regarding the cracks in the driveway, we will send someone to silicone caulk the crack. The job is 4 years old and well out of our warranted period, I will schedule the service.

Consumer

Response:

We have been contacted at least four times by the firm. Two of those time were by [redacted] , the salesman who sold us the work. The other two times were from the "owner asking if we had any more work for them. I told the callers, on the three occasions when I personally answered the phone calls, about the cracks. My wife said she received two calls herself. I phoned their office at the Turtle Creek location after the cracks appeared the FIRST winter. I phoned the office again in September 2013 and was told by the woman answering the phone that she would pass the information to he boss. After two months we have heard nothing. [redacted] had even asked me if the cracks were around the drain and I said "yes." Without even coming out to see the cracks, they offered to fill them with a caulking which may or may not solve the problem. How would they know how extensive the cracks may be without an inspection? Why didn't they answer our request for service after the FIRST winter? Why have they seemed to IGNORE our subsequent conversations? It may have been four years but the cracks appeared during the FIRST winter when I phoned to tell them about the problem. Four years has subsequently passed because of Their miss communications!!! Incidentally, we were well satisfied with the other 90% of their work.

Review: Installed metal roofing system over old roof. water now leaking out of old box gutter down spout. Meaning new steel roof leaking through to old roof.Made four calls to said business beginning on august 19,2013 with on courtesy calls back and no one coming out.Desired Settlement: repair problem have someone come out.courtesy.

Business

Response:

As per the complaint by Mr. [redacted];

To say we have not responded is inaccurate, not only have we responded but our installers have been there (3) times. The roof is not leaking into the home.

The issue is with the old box gutter it is dripping and we are trying to figure it out. I am waiting to send another installer to solve the problem. We will take care of the problem ASAP.

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Description: HOME IMPROVEMENTS, PATIO & DECK BUILDERS, ROOFING CONTRACTORS, SIDING CONTRACTORS, CONSTRUCTION & REMODELING SERVICES, WINDOWS - INSTALLATION/SERVICE, COUNTER TOPS, DOORS, KITCHEN CABINETS & EQUIPMENT-HOUSEHOLD, STORM WINDOWS & DOORS, WINDOWS, HOME IMPROVEMENTS- ADDITIONS, PATIO DOORS, DOORS - INSTALLATION, KITCHEN & BATH DESIGN, BASEMENT - REMODELING, BATHROOM REMODELING, SOFFIT & FASCIA, KITCHEN REMODELING, HOME REPAIR & MAINTENANCE, KITCHEN & BATH-DESIGN & REMODELING, CONTRACTORS-GENERAL

Address: 7103 Harrison Ave, Pittsburgh, Pennsylvania, United States, 15218-2023

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