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[redacted] ***October 20, 2015RE: [redacted] , Complaint ID Number [redacted] This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial basis placed by the consumerAt Biofinite, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing supportóbiofinite.comIf a customer needs to contact customer Service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.biofinite.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The consumer placed the order on 7/05/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply she was sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $for the day supply on 7/27/as explained in the terms and conditions which she agreed toAs there was no cancellation the membership continued on a monthly basis with charges of $recurring on 8/26/and 9/25/The consumer contacted Biofinite on 10/11/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the phone call a single refund of $was issued immediatelyThe refund will take three to seven business days to fully processThe customer would have received an e-mail confirmation for the refund credited to the account.We have refunded the remainder of the amount charged to the customer for the Biofinite in the amount of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website www.biofinite.com or https://biofinite.com/try.phpBelow is a brief explanation of our terms and conditions:

Customer placed an online order on 8/29/for the 30-day product supply on a trial period basisThey paid one charge of $shipping and handling for a 30-day supply of the BiofiniteEvery customer is given the option to try their first day supply without charge for days from original order dateDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.As Mrs [redacted] did not contact customer service during their trial period or return the product, they were automatically billed for the bottle on 9/13/and then again on 10/13/for a replenishment bottle as explained in the terms and conditions agreementThe first attempt to cancel with our company was made on 1/12/via written letterMrs [redacted] was immediately sent a confirmation email regarding the cancellation from any future orders of Biofinite as stated by the terms and conditionsAs we are fully invested in customer service, we have issued the requested refunds of $back onto the cardThis is a full refund being processed back onto their card for the items they have in their possession.We ask the consumer to agree to the terms and conditions twice before processing the order to verify that they have read and understood them completelyWe provide a synopsis on the website, and a brochure with a paper copy for them as well

This is in reference to the order of BioFinite original 30-day product supply on a 14-day trial basis placed by Mrs*** *** on 08/10/We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the itemThe stipulation of the
trial period, is to make this decision within 14-days if they chose to cancelIf the item is kept outside of the trial period, they are charged for the original product at the retail price of $87,63.The original trial order was processed on 08/10/at $for shipping and handlingThe original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processedWe shipped the item the next business day, and the trial period was started.The first attempt to cancel was made on 08/21/Mrs*** *** verified with a customer service representative that they were cancelled from all further billing and shippingDue to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $which Mrs*** *** declined in a recorded call and account was successfully closed.In regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agencyMrs*** *** does not owe BioFinite any payment for product or services and can disregard the noticeWe can assure the customer that this will not show on her credit reportWe have taken the necessary steps to make sure this does not occur againThe customer is welcome to contact us directly if they would like any further information.We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site https://biofinite.com/We also provide a “terms card", a card with a paper copy synopsis of the terms and conditions found on the exact website: ***This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membershipIt also provides our contact information should the consumer decide to cancel at any time

This is in reference to the order of BioFinite original 30-day product supply on a 14-day trial basis placed by Mrs. [redacted] on 07/22/2015. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The stipulation of the trial...

period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $87.63.The original trial order was processed on 07/22/2015 at $4.95 for shipping and handling. The original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started.The first attempt to cancel was made on 08/11/2015. Mrs. [redacted] verified with a customer service representative that they were cancelled from all further billing and shipping. Due to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $43.82 which Mrs. [redacted] declined in a recorded call and account was successfully closed.In regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agency. Mrs. [redacted] I does not owe BioFinite any payment for product or services and can disregard the notice. We can assure the customer that this will not show on her credit report. We have taken the necessary steps to make sure this does not occur again. The customer is welcome to contact us directly if they would like any further information.We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site [redacted]. We also provide a “terms card”, a card with a paper copy synopsis of the terms and conditions found on the exact website: [redacted]/. This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.

Biofinite14677 Via Bettona Suite 110San Diego, CA 92127Revdex.com 4747 Viewridge Ave, #200San Diego, CA 92123 September 15, 2015 RE: [redacted], Complaint ID Number [redacted] This is in reference to the order of the Biofinite original 30-day product supply on a...

10-day trial basis placed by Mrs. [redacted]. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. Mrs. [redacted] placed the order on 8/09/2015. This is when she paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $87.63 for the 30 day supply on 8/24/2015 as explained in the terms and conditions which she agreed to. The consumer contacted Biofinite on 8/28/2015 with an email request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the customer for the Biofinite charge in the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions: Biofinite – Trial Sale Terms and Conditions Updated November 2014PLEASE REVIEW THE SALES, SHIPPING, REFUND AND RETURN POLICIES BELOW BEFORE PURCHASING MERCHANDISE AS PART OF A TRIAL PLAN ON WWW.BIOFINITE.COM (“WEBSITE”).  THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO YOUR PURCHASE OF MERCHANDISE FROM THE WEBSITE (“MERCHANDISE”) PURSUANT TO A SUBSCRIPTION PLAN.  BY ACCEPTING THESE TRIAL SALE TERMS AND CONDITIONS THROUGH THE COMPLETION OF YOUR PURCHASE, SELECTION OF A METHOD OF PAYMENT, AND YOUR ENTRY OF PAYMENT METHOD INFORMATION, YOU HEREBY AUTHORIZE BIOFINITE.COM (“BIOFINITE,” “WE”, “US,” AND “OUR”) TO CHARGE THE SELECTED PAYMENT METHOD AND ITS ASSOCIATED PAYMENT ACCOUNT THAT YOU HAVE SPECIFIED FOR THE PURCHASE OF MERCHANDISE.THIS DOCUMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WHICH AFFECTS YOUR LEGAL RIGHTS.  IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE.A. Legal Age Requirement.  You must be at least 18 years of age or the age of majority in your jurisdiction of residence (whichever is older) to purchase items from the Website.  By placing an order through the website, you represent that you are at least 18 years old or the age or majority (whichever is older) and that the person to whom the Merchandise will be delivered is also the age of majority.  Biofinite reserves the right to request any buyer to provide written proof of age in any form.  At the time of delivery, any shipment containing Merchandise may require further the signature of an adult possessing valid picture identification issued by a government agency providing that he or she is at least 18 years old or the age or majority, whichever is greater.B. Ordering Merchandise through the Website.  If you have any questions please contact Our Customer Service Department toll-free at 1-855-864-3158 or email us at [email protected].  Our Customer Service Department is open Monday thru Friday 8am-4pm Pacific Standard Time.  All orders placed through the Website are subject to Biofinite’s acceptance.  After your order has been placed, we will provide you with an email confirming our receipt of your order.  The confirmation you receive does not constitute our acceptance of your order.  Rather, we are only confirming our receipt of your order.  Biofinite may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else.  If your payment card or payment method has already been charged for an order that is later cancelled by Biofinite, we will issue you a refund.  If you do not receive confirmation that your order has been placed, please contact our Customer Service Department at 1-855-864-3158 or [email protected].  Your order will be deemed accepted upon its shipment and your receipt of a shipment confirmation of your order.  Processed orders will be shipped according to the terms of our shipping policies, which are summarized herein.While we want everyone to be able to enjoy our Merchandise, we may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order.  Some reasons we may do so include, but are not limited to, the following:Orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.Orders that appear to be shipped to a freight forwarding company for reshipment.Orders that cannot be processed as a result of incorrect or invalid billing, shipping or payment information.  Be sure to double-check your information when placing an order.  We cannot process orders for several reasons including, but not limited to:Incorrect credit or debit card information such as card number, expiration date and card security value;Incorrect payment method billing information (billing information provided must be the same as what your financial institution has on record);Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code.Orders, in our sole discretion, that we suspect to be fraudulent.  We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.  We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.  Orders connected to previous credit card disputes.C.  Arbitration Agreement and Class Action Waiver.  Except where prohibited by law, you and Biofinite agree that any dispute between us (including disputes against any agent employee, subsidiary, affiliate, predecessor in interest, successor, or assign of the other) relating to our Website, the information, services, software functionality, and/or materials (“Services and Materials”) published by Biofinite on or through the Website, any transaction or relationship between us resulting from your use of our Website, communications between us, or the purchase, order, or use of our Merchandise, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction.  Any such arbitration will take place in the county or municipality where we have a principal business address or such other location where we mutually agree.  We may also mutually agree to have the arbitration conducted by telephone or based on written submissions.  You and Biofinite agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration.  You and Biofinite further agree that any determination regarding the applicability, enforceability, or validity of this arbitration agreement will be made by the arbitrator, not by any court.BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.  In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury.  Arbitration is more informal than a court trial; however, an arbitrator can award the same relief that a court can award.  The arbitration will be administered by the American Arbitration Association (“AAA”), and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute.  You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 788-7879.  If you initiate arbitration, Biofinite will reimburse you for any standard filing fee which may have been required by AAA once you have notified Biofinite in writing and provided a copy of the arbitration proceedings.  However, if Biofinite is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys’ fees and costs to Biofinite.  If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity.  No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general.  You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration.  The arbitrator may not consolidate more than one person’s claims against Biofinite and may not preside over any kind of representative or class proceeding against Biofinite, its agents, officers, shareholders, members, employees, subsidiaries, affiliates, predecessors in interests, successors and/or assigns.  You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims.  If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void.  YOU UNDERSTAND THAT BY AGREEING TO THIS ARBITRATION AGREEMENT, WHICH CONTAINS THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST BIOFINITE, ITS AGENTS, OFFICERS, SHAREHOLDERS, MEMBERS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND/OR ASSIGNS IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.  IF YOU DO NOT AGREE TO THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, YOU MUST TELL US IN WRITING, AND NOT USE OUR PRODUCT OR WEBSITE.D. Billing and Cancellation Terms for Trial.  As one of its product offerings, Biofinite offers consumers a recurring shipment/subscription plan (“Subscription Plan”).  If you sign up for the Subscription Plan on the Website, you will be given the opportunity to try out the product for a period of 10 days (starting from the day you receive the product) without paying any money except for the cost of shipping and handling.  At the time you sign up for this Subscription Plan, the credit or debit card you provide will be charged the shipping and handling fee, and you will be mailed one bottle of Biofinite.  If you cancel the Subscription Plan within the first 10 days from the day you received the initial order by calling 1-855-864-3158 or emailing [email protected], you will not be sent any more bottles and your subscription will be canceled.  If you cancel and your subscription will be cancelled and you will only be charged the initial shipping fee.  When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered.  If for any reason you are charged for the cost of the Merchandise but you have canceled your Subscription Plan within 10 days of your receipt of the Merchandise no later than the 10th day after you received the initial order, then please call us at 1-855-864-3158 to obtain a refund for $87.63.  Please allow up to 30 days for refunds to process.If you do not cancel within 10 days of receipt, the card you provided will be charged $87.63 for the bottle you received.  Until such time as you cancel, approximately 45 days from your original purchase date and every 30 days thereafter you will be sent another bottle of Biofinite and your credit card or debit card on file will be billed for $87.63.  You may cancel your membership at any time by simply contacting customer service by calling 1-855-864-3158 or emailing [email protected], but you will be responsible for payment for any Merchandise that has either A) already been shipped to you or B) already been delivered to you at the time you cancel.  Once received, your request for cancellation, whether by phone or email, will be processed within 3-5 business days.I UNDERSTAND THAT IF I PURCHASE A SUBSCRIPTION PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY BIOFINITE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.We reserve the right to modify the prices charged for any products we offer, or to add or remove any products or offerings from the Website at any time without prior notice to you. Price quotes provided to you prior to any price modification shall be honored.E.  Payments.  Biofinite offers several methods of payment for you to purchase Merchandise including, but not limited to, credit cards and debit cards.  Some methods of payment are only available in certain countries.Biofinite reserves the right to request additional evidence or proof of billing information or other information associated with the credit or debit card account used to purchase Merchandise from the Website.  In the event that the requested evidence or proof is not provided or is insufficient, we reserve the right to refuse to accept the order.  If you believe your credit or debit card might have been used in a fraudulent manner to purchase Merchandise, please contact our Customer Service Department at 1-855-864-3158 or [email protected] ordering Merchandise from Biofinite, you authorize Biofinite to charge your debit or credit card accordingly.  Please be aware that the descriptor (or subject line) that appears on your debit or credit card entry will refer to Biofinite.  If you have any questions about the descriptor on your credit card statement, you should call our Customer Service Department toll-free at 1-855-864-3158 or [email protected].  Taxes.  All orders are subject to applicable taxes in the states to which they are shipped.  G.  Discounts and Promotions.  Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.H.  Shipping Policy.  All orders are shipped via United States Postal Service First Class Mail or by UPS mail to the address you provide at the point of sale.  We ship within 1-3 days of when you place your order.  Orders placed on the weekend will be shipped the following business day. Packages sent to the US are scheduled to arrive within 3-5 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any U.S. Federal Holidays. We do not guarantee arrival dates or times.I.   Refund & Return Policy.  If at any time you are not satisfied with the Merchandise for any reason, you may call our Customer Service Department toll-free at 1-855-864-3158 or email us at [email protected] and request a refund.  All requests for refunds will be handled by customer service on a case by case basis, and may not be available if more than 30 days have passed from the date the customer received the Merchandise.  When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered.  More stipulations to our refund policy are as follows:A. Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. Biofinite reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Biofinite’s judgment, requests refunds in bad faith.B. In order to process your refund, you must supply Biofinite with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.C. Depending on the bank that issues the credit or debit card you used, your refund can take up to thirty (30) days to appear on your credit or debit card statement.  If you have any questions about whether a refund has been issued by Biofinite, please call our Customer Service Department toll-free at 1-855-864-3158.Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us.  We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.  J. Billing Errors.  If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-855-864-3158 Monday to Friday from 8am to 4pm PST immediately of such error.K. Reversals and Chargebacks.  We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated.  We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate.  Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.L. Limitation of Liability.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIOFINITE AND AFFILIATES DO NOT ACCEPT OR ASSUME LIABILITY FOR ANY PRODUCT OR USE OF THE PRODUCT, INCLUDING WITHOUT LIMITATION, LIABILITY FOR A PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, OR LOSS OF BUSINESS. IN NO EVENT WILL BIOFINITE OR ITS OFFICERS, DIRECTORS, SUBSIDIARIES, AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.  YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, BIOFINITE AND ITS AFFILIATES ARE NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT PAID FOR THE APPLICABLE PRODUCT.  IN SOME JURISDICTIONS, LIMITATIONS OF LIABILITY ARE NOT PERMITTED. IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS ON LIABILITY MAY NOT APPLY.M. Disclaimer of Warranties.  BIOFINITE AND AFFILIATES MAKE NO WARRANTY OF ANY KIND REGARDING THE MERCHANDISE AVAILABLE FOR SALE ON THE WEBSITE.  EACH PRODUCT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  REGARDING THE MERCHANDISE, BIOFINITE AND AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.  SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS ABOVE MAY NOT APPLY TO YOU.N. Additional Terms and Conditions.  In addition to these terms and conditions and the policies stated above, your purchase of Merchandise through the Website is subject to the Website Terms of Use and Privacy Policy.O. Governing Law.  These Trial Sale Terms and Conditions shall be governed by the laws of the State of Nevada, without giving effect to its conflict of laws provisions.  These Trial Sale Terms and Conditions are not enforceable by any party except for Biofinite and its customers. If any provision of these Trial Sale Terms and Condition is found not to be enforceable, that term will be deleted and all other terms will remain.P. Billing & Customer Support.  We welcome all support inquires by the following methods:Phone Support: 1-855-864-3158Email Support: [email protected] service hours are 8am - 4pm, Monday through Friday (USA-Pacific Standard Time).  When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered.Biofinite 14677 Via Bettona Suite 110 San Diego, CA 92127© 2014 Biofinite.com

[redacted]October 20, 2015RE: [redacted], Complaint ID Number [redacted]This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial...

basis placed by the consumer. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing supportóbiofinite.com. If a customer needs to contact customer Service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The consumer placed the order on 7/05/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $47.33 for the 30 day supply on 7/27/2015 as explained in the terms and conditions which she agreed to. As there was no cancellation the membership continued on a monthly basis with charges of $47.33 recurring on 8/26/2015 and 9/25/2015. The consumer contacted Biofinite on 10/11/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the phone call a single refund of $47.33 was issued immediately. The refund will take three to seven business days to fully process. The customer would have received an e-mail confirmation for the refund credited to the account.We have refunded the remainder of the amount charged to the customer for the Biofinite in the amount of $94.66 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions:

Customer placed an online order on 8/29/2015 for the 30-day product supply on a trial period basis. They paid one charge of $3.95 shipping and handling for a 30-day supply of the Biofinite. Every customer is given the option to try their first 30 day supply without charge for 14 days from original...

order date. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.As Mrs. [redacted] did not contact customer service during their trial period or return the product, they were automatically billed for the bottle on 9/13/2015 and then again on 10/13/2015 for a replenishment bottle as explained in the terms and conditions agreement. The first attempt to cancel with our company was made on 1/12/2016 via written letter. Mrs. [redacted] was immediately sent a confirmation email regarding the cancellation from any future orders of Biofinite as stated by the terms and conditions. As we are fully invested in customer service, we have issued the requested refunds of $175.26 back onto the card. This is a full refund being processed back onto their card for the items they have in their possession.We ask the consumer to agree to the terms and conditions twice before processing the order to verify that they have read and understood them completely. We provide a synopsis on the website, and a brochure with a paper copy for them as well.