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Exclusive Ambulette Services

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Exclusive Ambulette Services Reviews (2)

Review: My dad ([redacted]) was scheduled for a 7 am pick up to go to the [redacted] VA for 3 appts. The ambulette didn't show up at 7:10, I called and was advised the ambulette was on it's way. When it didn't show I called again at 7:30 they said the ambulette was nearby, at 7:45 I called again and was told give it a minute or two. I got on the train in Bklyn and went to work in NY and got off the train at 8:35 am and still "no show". I called back upset that my ** year old parents wait 2 hrs outside with no show. When I called back the staff was "extremely rude" and said the driver came and no one was outside which was a lie. I told them my dad needed to get to the VA as he had missed two appts but had another. They refused to send another ambulette and was totally obnoxious and said handle it with the VA. I said please help him he was waiting outside. Very nasty they replied no. They said they checked the GPS and the man was there. I contacted the VA and they explained they went to the wrong person's house and never went to my dad's house at all. I called again and was still was obnoxious and was told they spoke with the VA and to get off the phone so they could now get a van over to my dad's house. They continued to be nasty when they were at fault. Still refusing to acknowledge they were wrong and nasty about it. If the VA didn't explain the truth to me, the truth would never have been told. My dad has an[redacted] and needed treatment and waiting outside for two hours caused him a hardship and the nastiness showed a great lack of respect and poor quality of service provided. The elderly should not have to suffer like this and be put through these changes just because they need the service. Please review the practices of this ambulette company as I'm sure many more are suffering in silence. Thank you for hearing my complaint.

Consumer

Response:

At this time, I have not been contacted by Proffessional regarding complaint ID [redacted].

Sincerely,

Hi I would like to share my experience with Exclusive Ambulette,

I witness every other day one of their vans buying drugs and drinking between shifts.

This is a very dangerous practice. I contacted the business directly to report what I saw and the manager laughed at me. The same driver is still driving the vehicle. Rumor has it they cheat on drug test at that faciity. If the manager took that approach I would not trust that company to drive my loved ones or myself.Nobody cares until someone dies in an accident.

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Description: AMBULANCE SERVICE

Address: 76-19 Rockaway Boulevard, Woodhaven, New York, United States, 11421

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