Exclusive Exotics

We took this vehicle as a trade in and listed it for sale immediatelyMr, [redacted] was aware of that when we spoke Saturday January 28, as he had questions that I wasn't able to answer and I explained to him that we could check the following day and get back to him (which we did)The vehicle is years old and shows some wear but we still maintain that it is in excellent condition for it's ageMr [redacted] made the same statement after his friend test drove itHe did decide that there were some issues and asked us to work with him on the price and we did lower the price by $and he agreed to the new lower priceHe outlined the issues his friend discovered (some which aren't accurate including the synchro which isn't worn, but just stickyMr [redacted] did seem to have a lot of concern about getting the car to his location for a good price and asked my sales person if we could cover that cost which we declined to do for liability issues we have buyers set up and pay for their own transportationOn Saturday the 28th during a phone conversation I asked him if he would prefer to wait to make a down payment and move forward on paperwork until his friend could see the vehicle and he advised that he did not want to wait because he knew other people were interestedI sent him an email outlining that the $was non refundable and he agreed to pay it that same nightImmediately upon payment we removed all active listings for the car on ebay, cars.com, multiple cities on craigslist and a fb boosted postWe also canceled test drives that had been scheduled for Sunday and declined to allow a test drive on MondayWe also fielded multiple phone calls and explained that the car was pending sale and unavailable to be viewed or test drivenTuesday afternoon just before his friend showed up to test drive we also declined a walk in client who was interested in test driving the carI am attaching email and text correspondence that show that he understood that the $was NON REFUNDABLE and that even after his friend test drove it and discovered some issues he asked us to lower the price to work with him, we did and came to a new agreement and then per his text, he "slept on it" and decided not to buy itHe agreed to purchase the car even after the problems he discoveredI very specifically gave him the opportunity to wait until his friend could test drive the car before making a down paymentHe chose to make it immediately and we lost multiple other buyers because of itWe are not able to refund the NON REFUNDABLE depositBeyond just the cost of removing and relisting the car on multiple sites we also spent almost $on postage to overnight paperwork to him and paid for return postage as wellWe tried to be as up front and easy to work with as possibleWe never tried to push him into making the non refundable deposit, I explained after our sales person did that it is non refundable under all circumstances and he could wait if he'd preferMore attachments will be sent via email

Complaint: [redacted] I am rejecting this response because:During the initial contact with Bobby, who's phone number was listed in the posting, I requested all known issues or damages to be listed to meHe did not disclose any issues, which were discovered upon test drive and physical inspection of the vehicleFurther I was told that the car had no major issues, not perfect, but was in overall great shapeThe seller purposefully did not disclose blatant issuesThe seller also used pressure tactics over the phone to acquire a fast deposit in order to ensure an opportunity to test drive the vehicle and block any other potential buyersIf the seller had disclosed the issues at the point of initial contact I would not have placed a deposit.The seller has continued to fail to sell the vehicle, all the while slightly modifying their eBay auction listingsAttached is supporting documentation highlighting changes to the re-listed auctions where the seller admits to misinformation, damages and/or issues with the carIt is clear that the seller originally misrepresented the sale of the vehicle Sincerely, [redacted]

We maintain that we have done nothing wrong and Mr [redacted] is not entitled to a refund on his non refundable depositPer Mr [redacted] 's own admission the night he made the non refundable deposit 1/29/2017, before he made the deposit he said Bobby had told him he didn't know much about the car, and I agreed and told him I'd be happy to send him additional videos, pictures, etc the following dayNo pressure tactics were used at allEspecially considering that I had asked him if he would prefer to wait to make the non refundable deposit until his friend could check out the carHe advised he did not want to wait because he didn't want anyone else to get the carI explained that the deposit was non refundable even if his friend checked out the car and advised Mr [redacted] not to purchase itThe moment the non refundable deposit was made later the night of 1/29/we notified all other interested parties that the car was pending sale and no longer available to be viewedWe removed all for sale listings and updated our website to reflect that it was pending sale and we declined all other requests for appointments to view the car, including one the day Mr [redacted] 's friend came to view itWe accepted the non refundable deposit on 1/29/(Saturday night) and on Monday morning Mr [redacted] texted me asking if I had sent him the paperwork Sunday to move forwardI reminded him that because the post office is closed Sunday it didn't go out until Monday and he would have it TuesdayThe only pressure was from Mr [redacted] for us to get him the paperwork asapAfter Mr [redacted] 's friend viewed the car Mr [redacted] spoke with Bobby to ask for the price to be lowered because of issues his friend perceivedBecause we wanted to maintain a good relationship with Mr [redacted] we didn't attempt to have a mechanic view it before agreeing to a lower price, we just agreed to a lower price and Mr [redacted] agreed to it as wellI spoke with Mr [redacted] later that evening and he confirmed the new price and asked that I send him the updated invoice so that he could make payment The next day when I sent it to him he backed out of the purchase and would not communicate with us any further except to request his money back and threaten to contact Revdex.comSince we had done nothing wrong and the non refundable deposit was fully disclosed we ended communication at that pointWe didn't relist the car right away, and when we did we added the issues Mr [redacted] 's friend had listed, but upon review by a mechanic it was determined that the only issue that was warranted was the tear in the seatThe synchros were not worn, just sticky, the oil leak that he refers to was a drip that had just started and it turned out to be from a loose bolt to the oil panIt was tightened and has not dripped sinceWe made the mistake of accepting his friends word at face value immediately until we could get it into a mechanic so we did list what his friend said and then updated it to reflect the accurate informationMr [redacted] will not receive a refund for the non refundable depositThe vehicle has received multiple offers and we aren't required to sell it in a specific time frame just because we didn't sell it to Mr [redacted] I maintain that we did nothing wrong and Mr [redacted] changed his mind after agreeing to a new price that would have been a steal for him since the issues that caused us to agree to a lower price weren't actual issues once the vehicle was inspectedWe have sold many cars online and have never been accused of high pressure tactics or of being dishonestEvery online buyer pays a non refundable deposit if they want us to remove all for sale listings, it is not required unless they want all listing removed without making a deposit to buy the car and have us hold itI can't respond to his perceptions as to how he feels our dealership worksWe follow the same protocol for every single buyer and have maintained positive relationships with every one of themMr [redacted] never purchased this vehicle after agreeing to and making the non refundable deposit and agreeing to a lower priceHe was aware that the deposit was non refundableI tried to reach him via phone as did Bobby after he backed out of the sale because I wanted to discuss other options with him and would have worked with him more, but he refused to answer his phone and only wanted to discuss his non refundable depositHe agreed TWICE to buy the car, he chose to make the non refundable deposit after it was explained to him by me personally and he was given the opportunity to wait until his friend could come see the car if it was still availableI feel we have exhausted all optionsWe gave him the option to wait on the non refundable deposit, worked with him on price, stayed in contact with him at all times, offered additional pictures and videos, provided information for transit and tried to reach out to him after he backed out to discuss how we could continue to work with himHe backed out and since then he has tried to make it seem like we pressured him or had poor intentions which couldn't be further from the truth

Complaint: [redacted]
I am rejecting this response because:During the initial contact with Bobby, who's phone number was listed in the posting, I requested all known issues or damages to be listed to me. He did not disclose any issues, which were discovered upon test drive and physical inspection of the vehicle. Further I was told that the car had no major issues, not perfect, but was in overall great shape. The seller purposefully did not disclose blatant issues. The seller also used pressure tactics over the phone to acquire a fast deposit in order to ensure an opportunity to test drive the vehicle and block any other potential buyers. If the seller had disclosed the issues at the point of initial contact I would not have placed a deposit.The seller has continued to fail to sell the vehicle, all the while slightly modifying their eBay auction listings. Attached is supporting documentation highlighting changes to the re-listed auctions where the seller admits to misinformation, damages and/or issues with the car. It is clear that the seller originally misrepresented the sale of the vehicle.
Sincerely,
[redacted]

We took this vehicle as a trade in and listed it for sale immediately. Mr, [redacted] was aware of that when we spoke Saturday January 28, as he had questions that I wasn't able to answer and I explained to him that we could check the following day and get back to him (which we did). The vehicle is 22...

years old and shows some wear but we still maintain that it is in excellent condition for it's age. Mr. [redacted] made the same statement after his friend test drove it. He did decide that there were some issues and asked us to work with him on the price and we did lower the price by $500 and he agreed to the new lower price. He outlined the issues his friend discovered (some which aren't accurate including the synchro which isn't worn, but just sticky. Mr. [redacted] did seem to have a lot of concern about getting the car to his location for a good price and asked my sales person if we could cover that cost which we declined to do for liability issues we have buyers set up and pay for their own transportation. On Saturday the 28th during a phone conversation I asked him if he would prefer to wait to make a down payment and move forward on paperwork until his friend could see the vehicle and he advised that he did not want to wait because he knew other people were interested. I sent him an email outlining that the $500 was non refundable and he agreed to pay it that same night. Immediately upon payment we removed all active listings for the car on ebay, cars.com, multiple cities on craigslist and a fb boosted post. We also canceled 2 test drives that had been scheduled for Sunday and declined to allow a test drive on Monday. We also fielded multiple phone calls and explained that the car was pending sale and unavailable to be viewed or test driven. Tuesday afternoon just before his friend showed up to test drive we also declined a walk in client who was interested in test driving the car. I am attaching email and text correspondence that show that he understood that the $500 was NON REFUNDABLE and that even after his friend test drove it and discovered some issues he asked us to lower the price to work with him, we did and came to a new agreement and then per his text, he "slept on it" and decided not to buy it. He agreed to purchase the car even after the problems he discovered. I very specifically gave him the opportunity to wait until his friend could test drive the car before making a down payment. He chose to make it immediately and we lost multiple other buyers because of it. We are not able to refund the NON REFUNDABLE deposit. Beyond just the cost of removing and relisting the car on multiple sites we also spent almost $60 on postage to overnight paperwork to him and paid for return postage as well. We tried to be as up front and easy to work with as possible. We never tried to push him into making the non refundable deposit, I explained after our sales person did that it is non refundable under all circumstances and he could wait if he'd prefer. More attachments will be sent via email

We maintain that we have done nothing wrong and Mr. [redacted] is not entitled to a refund on his non refundable deposit. Per Mr. [redacted]'s own admission the night he made the non refundable deposit 1/29/2017, before he made the deposit he said Bobby had told him he didn't know much about the car, and I agreed and told him I'd be happy to send him additional videos, pictures, etc the following day. No pressure tactics were used at all. Especially considering that I had asked him if he would prefer to wait to make the non refundable deposit until his friend could check out the car. He advised he did not want to wait because he didn't want anyone else to get the car. I explained that the deposit was non refundable even if his friend checked out the car and advised Mr. [redacted] not to purchase it. The moment the non refundable deposit was made later the night of 1/29/17 we notified all other interested parties that the car was pending sale and no longer available to be viewed. We removed all for sale listings and updated our website to reflect that it was pending sale and we declined all other requests for appointments to view the car, including one the day Mr. [redacted]'s friend came to view it. We accepted the non refundable deposit on 1/29/17 (Saturday night) and on Monday morning Mr. [redacted] texted me asking if I had sent him the paperwork Sunday to move forward. I reminded him that because the post office is closed Sunday it didn't go out until Monday and he would have it Tuesday. The only pressure was from Mr. [redacted] for us to get him the paperwork asap. After Mr. [redacted]'s friend viewed the car Mr. [redacted] spoke with Bobby to ask for the price to be lowered because of issues his friend perceived. Because we wanted to maintain a good relationship with Mr. [redacted] we didn't attempt to have a mechanic view it before agreeing to a lower price, we just agreed to a lower price and Mr. [redacted] agreed to it as well. I spoke with Mr. [redacted] later that evening and he confirmed the new price and asked that I send him the updated invoice so that he could make payment.  The next day when I sent it to him he backed out of the purchase and would not communicate with us any further except to request his money back and threaten to contact Revdex.com. Since we had done nothing wrong and the non refundable deposit was fully disclosed we ended communication at that point. We didn't relist the car right away, and when we did we added the issues Mr. [redacted]'s friend had listed, but upon review by a mechanic it was determined that the only issue that was warranted was the tear in the seat. The synchros were not worn, just sticky, the oil leak that he refers to was a drip that had just started and it turned out to be from a loose bolt to the oil pan. It was tightened and has not dripped since. We made the mistake of accepting his friends word at face value immediately until we could get it into a mechanic so we did list what his friend said and then updated it to reflect the accurate information. Mr. [redacted] will not receive a refund for the non refundable deposit. The vehicle has received multiple offers and we aren't required to sell it in a specific time frame just because we didn't sell it to Mr. [redacted]. I maintain that we did nothing wrong and Mr. [redacted] changed his mind after agreeing to a new price that would have been a steal for him since the issues that caused us to agree to a lower price weren't actual issues once the vehicle was inspected. We have sold many cars online and have never been accused of high pressure tactics or of being dishonest. Every online buyer pays a non refundable deposit if they want us to remove all for sale listings, it is not required unless they want all listing removed without making a deposit to buy the car and have us hold it. I can't respond to his perceptions as to how he feels our dealership works. We follow the same protocol for every single buyer and have maintained positive relationships with every one of them. Mr [redacted] never purchased this vehicle after agreeing to and making the non refundable deposit and agreeing to a lower price. He was aware that the deposit was non refundable. I tried to reach him via phone as did Bobby after he backed out of the sale because I wanted to discuss other options with him and would have worked with him more, but he refused to answer his phone and only wanted to discuss his non refundable deposit. He agreed TWICE to buy the car, he chose to make the non refundable deposit after it was explained to him by me personally and he was given the opportunity to wait until his friend could come see the car if it was still available. I feel we have exhausted all options. We gave him the option to wait on the non refundable deposit, worked with him on price, stayed in contact with him at all times, offered additional pictures and videos, provided information for transit and tried to reach out to him after he backed out to discuss how we could continue to work with him. He backed out and since then he has tried to make it seem like we pressured him or had poor intentions which couldn't be further from the truth.