Exclusive Wireless

On July 3, [redacted] (a former Management employee) had a mutual friend contact the Owner of Exclusive Wireless " [redacted] " to purchase parts to for repairHe stated that he was going to send a lady in to make the purchaseA lady by the name of [redacted] (customer) came into our Airport Thruway location to purchase a digitizer for her IPAD per [redacted] 's requestShe advised the repair technician as well as the salesman of what she wanted to purchaseTwo days later the customer [redacted] began calling the store questioning her purchaseShe state that we provided her with the incorrect part [redacted] (Owner) received a phone call on his personal cellphone from the customer while he was away on important family businessHe advised Ms [redacted] that he was on a very important call with his mother and he/ or general manager would contact her backWithin minutes later [redacted] (general manager) received a phone call from [redacted] (past Management Employee) irate about the customer's situationAfter a long winded conversation [redacted] (gm) advised [redacted] to have the customer contact her because he was no longer a employee of iTech/Exclusive Wireless [redacted] questioned all of the rules, sales and experience that the company hadHe also bashed the company and it's ownerWithin the hour [redacted] (gm) received [redacted] (customer) phone number ###-###-#### from one of the associates and the owner [redacted] contacted [redacted] (customer), listened to her complaint and advised her she would research the situation and call her back within the next hour or twoBefore [redacted] could contact [redacted] (customer), [redacted] y sent [redacted] a long text advising how upset she was about the purchase and what she wanted to take placeAfter [redacted] researched with all employees involved in the customer's complaint she contacted [redacted] (customer) by phoneShe advised [redacted] y (customer) that normally our policy is to not refund repair parts, she was aware of the incorrect item name on the receipt and she would be able to provide the customer a refundShe also advised that all employees involved stated that the customer received the part that she requested from them [redacted] y (customer) was advised that [redacted] is no longer an employee and she could get the repair completed by one of our tech's in the futureThat is only for devices that we repair [redacted] y (customer) advised how upset she was because [redacted] lied to her [redacted] (gm) made a copy of [redacted] (customer) drivers license and refunded her on 7-6-Later that day [redacted] (GM) received a voicemail of [redacted] and [redacted] arguingPer the voicemail she cursed [redacted] for sending her for the incorrect part, him not being employed with our company anymore and lyingWe still have this recording if you would like to listen to it To make a long story short [redacted] purposely sent the customer for the incorrect part to start an argumentHe is a very upset and irate past employee of ours that will not stop harassing the owner and employeesHe constantly sends emails, texts, and calls the owner/gm/employeesWe have contacted the sheriffs department and have been advised if he contacts anyone of us again to file a stay away orderHe has been living a lie for years [redacted] has advised his friends/family that he currently works here and that he owns a part of the companyHe has received termination papers and also been advised to stop telling lies that he is employed here/owns company [redacted] is not a owner he is a past ManagerIf any additional documentation is needed please contact [redacted] @ ###-###-#### / [redacted] We have also attached the real customers identification for this refund Thank You

To whom it may concern, I, Jordan ***, Site Manager at Exclusive Wireless respond to ID: 11558024. I sold Jetaun Rouse A Pre-owned [redacted] book Pro on June 22, 2016 (under ***’s warranty). On July 9th, 2016 Jetaun came to Exclusive Wireless claiming that the laptop was... “glitching”, however it was evident from first glance that the laptop had been damaged. Jetaun claims that nobody in her household uses the laptop, but her and her mother and that nobody had done anything to the laptop. Our 15-Day Return Policy expired, so I contacted [redacted] about getting the issue resolved because the device was still under the One-Year Manufacturer’s Warranty. [redacted] notified me that the “glitching” problem could be physical damage to the display and the warranty does not cover “Accidental Damage”. I made Jetaun an appointment at the [redacted] Store in Orland Park for Monday, July 11th, 2016 at 2:45pm. After [redacted] assessed the damage, they informed Jetaun that the laptop was Accidentally Damaged and the warranty would not cover the costs to fix it. Later that day, Atondra Rouse called Exclusive demanding a refund, claiming that we sold her a damaged product. However, the laptop had been thoroughly inspected before being displayed for purchase. 2 weeks prior to the purchase, Jetaun asked if we could put the laptop on hold for her. Exclusive Wireless does not hold merchandise for customers under any circumstance, but as a store courtesy to a friend of the family we held the laptop for Jetaun. Before purchasing, Jetaun came in several times to inspect the laptop herself. Exclusive Wireless repairs [redacted] products and offered to repair the laptop free of labor if Ms. Rouse covered the cost of the damaged parts. Sincerely, Jordan A. ***

I had heard many unpleasant things about this company, but in a city of 30+ cell phone stores they were the only store that was able to help meMy phone had been stolen and I didnt have insurance, all of the major companies said they can't help me track, find or replace my phone with out insuranceThe great people at Exclusive helped me locate my phone, it was in another state so, I knew I would be able to get it back, but they spent hours helping me and they were happy to do itThey even lent me a loaner phone even though I was not a paying customera few days later I purchased a new phone and plan with them, and I have been a customer every sincei havent had a single issue with my phone or the customer service, so I say dont judge a book by its covereveryone deserves a second chance and I would happily recommend them to anyone that uses a cell phone

To whom it may concern,    I, Jordan [redacted], Site Manager at Exclusive Wireless respond to ID: 11558024.   I sold Jetaun Rouse A Pre-owned [redacted] book Pro on June 22, 2016 (under [redacted]’s warranty). On July 9th, 2016 Jetaun came to Exclusive Wireless claiming that the laptop was...

“glitching”, however it was evident from first glance that the laptop had been damaged. Jetaun claims that nobody in her household uses the laptop, but her and her mother and that nobody had done anything to the laptop. Our 15-Day Return Policy expired, so I contacted [redacted] about getting the issue resolved because the device was still under the One-Year Manufacturer’s Warranty. [redacted] notified me that the “glitching” problem could be physical damage to the display and the warranty does not cover “Accidental Damage”. I made Jetaun an appointment at the [redacted] Store in Orland Park for Monday, July 11th, 2016 at 2:45pm. After [redacted] assessed the damage, they informed Jetaun that the laptop was Accidentally Damaged and the warranty would not cover the costs to fix it. Later that day, Atondra Rouse called Exclusive demanding a refund, claiming that we sold her a damaged product. However, the laptop had been thoroughly inspected before being displayed for purchase. 2 weeks prior to the purchase, Jetaun asked if we could put the laptop on hold for her. Exclusive Wireless does not hold merchandise for customers under any circumstance, but as a store courtesy to a friend of the family we held the laptop for Jetaun. Before purchasing, Jetaun came in several times to inspect the laptop herself.   Exclusive Wireless repairs [redacted] products and offered to repair the laptop free of labor if Ms. Rouse covered the cost of the damaged parts.   Sincerely,   Jordan A. [redacted]

On July 3, 2014 [redacted] (a former Management employee) had a mutual friend contact the Owner of Exclusive Wireless "[redacted]" to purchase parts to for repair. He stated that he was going to send a lady in to make the purchase. A lady by the name of [redacted] (customer) came into our...

Airport Thruway location to purchase a digitizer for her IPAD per [redacted]'s request. She advised the repair technician as well as the salesman of what she wanted to purchase. Two days later the customer [redacted] began calling the store questioning her purchase. She state that we provided her with the incorrect part.  [redacted] (Owner) received a phone call on his personal cellphone from the customer while he was away on important family business. He advised Ms. [redacted] that he was on a very important call with his mother and he/ or general manager would contact her back. Within minutes later [redacted] (general manager) received a phone call from [redacted] (past Management Employee) irate about the customer's situation. After a long winded conversation [redacted] (gm) advised [redacted] to have the customer contact her because he was no longer a employee of iTech/Exclusive Wireless. [redacted] questioned all of the rules, sales and experience that the company had. He also bashed the company and it's owner. Within the hour [redacted] (gm) received [redacted] (customer) phone number ###-###-#### from one of the associates and the owner. [redacted] contacted [redacted] (customer), listened to her complaint and advised her she would research the situation and call her back within the next hour or two. Before [redacted] could contact [redacted] (customer), [redacted]y sent [redacted] a long text advising how upset she was about the purchase and what she wanted to take place. After [redacted] researched with all employees involved in the customer's complaint she contacted [redacted] (customer) by phone. She advised [redacted]y (customer) that normally our policy is to not refund repair parts, she was aware of the incorrect item name on the receipt and she would be able to provide the customer a refund. She also advised that all employees involved stated that the customer received the part that she requested from them. [redacted]y (customer) was advised that [redacted] is no longer an employee and she could get the repair completed by one of our tech's in the future. That is only for devices that we repair. [redacted]y (customer) advised how upset she was because [redacted] lied to her. [redacted](gm) made a copy of [redacted] (customer) drivers license and refunded her 32.40 on 7-6-14. Later that day [redacted] (GM) received a voicemail of [redacted] and [redacted] arguing. Per the voicemail she cursed [redacted] for sending her for the incorrect part, him not being employed with our company anymore and lying. We still have this recording if you would like to listen to it. 
 
To make a long story short. [redacted] purposely sent the customer for the incorrect part to start an argument. He is a very upset and irate past employee of ours that will not stop harassing the owner and employees. He constantly sends emails, texts, and calls the owner/gm/employees. We have contacted the sheriffs department and have been advised if he contacts anyone of us again to file a stay away order. He has been living a lie for years. [redacted] has advised his friends/family that he currently works here and that he owns a part of the company. He has received termination papers and also been advised to stop telling lies that he is employed here/owns company. [redacted] is not a owner he is a past Manager. If any additional documentation is needed please contact [redacted] @ ###-###-#### / [redacted]. We have also attached the real customers identification for this refund. 
 
Thank You