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Exclusively Made In Japan/Made In America

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Reviews Exclusively Made In Japan/Made In America

Exclusively Made In Japan/Made In America Reviews (4)

To summarize the vehicle situation: The vehicle was towed into our shop on 06/5/for a "no start, no crank" conditionOur initial diagnosis revealed that there was no voltage to the ignition switchAfter testing all "accessible" wire harness points, it was determined that several engine and interior components needed to be removed in order to gain access to other testable areas of the wire harnessThis resulted in additional labor needed to perform that further testingThis was the second authorization from the clientThen we determined that the harness in the car didn't match the factory wiring diagrams for this year of the vehicleWe suspect he engine and harness may have been replaced from a different year carWith that knowledge, we tested and found a wire shorting issue near the rear passenger side seatWe repaired the wire and replaced a fuseWe were able to temporarily bypass the damaged section of the harness and supply voltage to the ignition switchVehicle still would not crank and startWe tested further and found the starter motor had failedWe gained authorization to replace the starter from the clientOnce the starter was replaced, we were able to start the engineAt that time is when we found that the engine had internal knocking noises and would result in needed engine replacementSo we stopped work and informed the clientClient wanted to cut his losses and requested us to remove the new starter to save moneyWhich we didOnce he realized the depth of the needed repairs, the client decided to default on his obligations to the bank and attempt to pay less than his approved bill at our shopAll of this, including authorizations are clearly documented and detailed on our repair order ***.It is obvious, there was no way for us to know there were engine or starter issues prior to the wiring problemIt is also obvious from the client's previous objections in this complaint, that he didn't have the money to pay the bill or continue with the car paymentsHe also has proven in his statements, that he did authorize the $His initial complaint said otherwise and then changed with subsequent statements. Statement for *** ***: We didn't sell you the car, we didn't buy the car, we didn't wreck the car, we didn't damage the engine, starter, or wiringYou brought us the car in this condition, we worked on it for you, and now it's time for you to do the honorable thing and make it rightYour accusations are with out merit and not substantiatedFrankly, we take offense by your statements which are untrueThis looks like a desperate attempt to cut your losses at our expense and this is not acceptable.As for the storage, it clearly states on our "signed" repair order that storage starts after days without activity at a rate of $per dayWe do not hold on to cars for days without paymentI think the client misread the lien paperworkOnce the lien has been filed, client has days to make good on the debt, including storage, or he/she will forfeit ownership of the property and the shop will sell the property to apply towards the debt.This is our final statement and only offerIf Mr*** wishes to close this issue, he can pay $Which is the $(which he already has acknowledged in his previous statement) plus days of storage to cover the cost of processing the lien paperworkWe will end the lien and waive the remaining storage if Mr*** pays the $(in cash) and makes arrangements to tow out the vehicle by end of day 07/12/Otherwise lien, storage, and collections will continue on it's present course.In closing, we presented estimates, got approval, and performed servicesWe have met our obligations to our client and we charged for services renderedWe see no justification to adjust our bill other than the offer made aboveWe will consider this complaint closed and will no longer continue to make any more statements regarding this complaintMr*** knows his optionsHe has until end of day 07/12/to resolve this issueThere will be no other concessions on our partIf Mr*** wishes to take no action on this matter, he can file a complaint with BAR and or address this issue in small claims courtBare in mind, if we go to court (which we are fine with), we will pursue judgement for the full amount authorized and all storage fees that accumulate until the day of the court filing

** *** brought us his CTS for a "no start" condition, the security light on, and key wouldn't come out of the ignitionOur technician started our level one diagnosis for $and determined there wasn't any power getting to the ignition switchHe traced the wires and tested for voltage in all
of the accessible sections of the wire harnessWe needed to charge additional labor to start removing components which inhibited access to other parts of the wire harness for testing** *** came to the shop and authorized additional labor for this continued testingOur tech eventually found that the harness in this vehicle did not match the original and most likely was replaced when a used engine from a different year was installedThen our technician found a shorted wire under the carpet near the passenger areaHe repaired the wire and replaced the fuseWhen he bypassed the wire to restore power to the ignition switch, the starter still did not functionThis is what we showed *** with the probeLater, our technician found the starter motor had failed and needed to be replacedMr*** then approved the replacement of the starterOur tech replaced the starter and was able to start the engineWhen the engine started, we found the engine noisy and suspected internal engine damageThere was no way for us to know the condition of the engine prior to getting the starter repaired** ***, after being informed of the engine issue, decided that he was no longer interested in repairing the vehicle and wanted to return it to the car dealership where he purchased itHe also, wanted to offer partial payment for the approved workWe were unable to accept partial payment due to the laws involving lien saleMost of our correspondents with Mr*** has been documented on our repair order and our text conversations have been recorded confirming my statementsMr*** is remorseful of his purchase of this vehicle and now that he doesn't have interest in it, he wants to skirt his financial obligations to both the dealership and our shopWe have no choice but to start storage fees and lien sale processes to attempt to recover our losses due to Mr***'s unwillingness to meet his obligations to usIf Mr*** wants to believe his current statements, he should file a complaint with the Bureau of Automotive Repair and let them get involvedThe BAR number to call is ***

I am rejecting this response because: I was never notified or aware about the level 2 diagnostics. I should be paying only for the first diagnostics and the labor that you did for wires & taking my starter out.  Its funny how after you told me it's 35 a day for storage after 30 days but I received a lien bill for over $1500 from you guys.. that means you were charging me the whole time and didn't keep your word. Why? Because I'm made this complaint right? All in all, I should be paying only for the 1st diagnostics and the labor for starter and wires.. shouldn't be more than 7-800 like we agreed on the second time I approved you for a dollar amount.. you had already lowered the bill from $1000+ Down to 834 and now I just want to pay what's fair and go on with my life.

Review: I called ahead to explain my issues and to see if I could bring it in and I brought it down there on a Monday evening for them to run a diagnostic check. They did the check and then the next day they said they needed to run a second diagnostic check which was twice as expensive as the first one to find the problem in the EVAP system. I agreed since I wanted to fix the problem, but they then called me later saying that their technician had spent too long on my car without finding the problem and that they were going to have to stop working on it so they could take care of other cars.Anyway, they never called me back and I had to call them. I was promised repeated call backs that were never followed up on over the next 2 days. After the second diagnostic they didn't call me back to tell me what the problem was because they couldn't find one and I had to follow up with them early on Thursday afternoon, at which point they told me that in addition to the two diagnostic fees, I would need to pay an additional $975.00 for 2 replacement EVAP canisters, a valve and a filter and that they would have to order it from LA, in order to fix the EVAP leak. At this point I agreed because I felt like this was the only option. However, what they didn't tell me was that approximately $600 in parts was Preventative Maintenance when they quoted me the price of repairs on the phone. They led me to believe that the full repairs required all of these parts and I didn't even find that out until I read the owner comment to my 1 star review on Yelp. They "only" charged me $819 for the parts in the end, but I checked online and at local dealerships for comparable parts and they were half as expensive. when I asked why they shrugged and said that they had to pay for their overhead. Finally, the EVAP system still leaks because they "found" another problem the day I was supposed to pick up my car. This was after I had expressed that I really needed to have my car back.Desired Settlement: I think that they do not deserve an A+ rating due to the service that I received. Their business practices were extremely shady and they led me to believe the the most expensive parts were required for my repairs when they were not. It was only preventative maintenance, something I was made aware of only after the fact. Their parts were marked up more than 100%, I believe to help cover their company costs for spending a long time on my vehicle.

Business

Response:

This vehicle came to us with 2 problems. The transmission was in "fail safe" mode and stored a P0760 code and the PCM had a P0455 Evap system leak code stored. Now each code and system has it's own diagnostic strategy and series of test associated with it. We charged one diagnostic charge $122 for initial diagnosis. Even though there were 2 different issues.

We first got the trans code cleared and out of test mode. After testing, the trans was working properly and did not indicate further repair was needed at that time. Then we started the testing for the Evap leak. Now, Evap leaks can be very difficult to isolate in the system because the technician has to find a vacuum leak as small as 40 thousands of an inch. So, not only is it difficult to find, it's even harder to explain to a client.

The additional "diag" labor was actually the labor required to remove the fuel tank to gain access to the rest of the Evap system. Our technician was able to isolate the main leak was internal to the Evap ORVR and vent valve assemblies. These components are attached to the canisters and located above the fuel tank against the bottom of the car. The canisters have a very high fail rate for this vehicle and tend to fail once they get disturbed. It is very common to save client money in labor and replace these canisters at the same time because they will fail. Total time the tech actually spent on the car was over 8.5 hours. We did not charge by the hour or our lost labor. We charged by the job. So that's what we stuck too. This should show honesty by itself.

Yes, we have many obligations to multiple clients everyday. At some point, our tech did need to take a break from this vehicle to address our other clients who also needed there car back. Given the complexity of this issue, it was a very reasonable choice. It also took some time to get the parts here. The parts involved were special ordered from out of town. So it took several days to be shipped to the shop. This is out of our control. Sometimes it's the nature of auto repair. There wasn't a need to call the client back each day because He was already calling us each day, sometimes multiple times which probably added to his frustration. Look,it took a long time to find the problem and then even longer to get the parts here. We understood that he needed his car back ASAP but we can't risk rushing the job and making mistakes. We work hard and as efficiently as possible to do the job right.

After finally getting the part and installed we were able to verify that the largest leak was repaired but found an additional smaller leak in the fuel filler neck assembly upstream. You can't always find a small leak when there was a larger leak present. That should make logical sense. The client chose to not complete the filler neck repair and picked up his vehicle.

The repair order we provided to the client was very detailed in the scope of what testing was performed, what was found, what was recommended, and why. It explains all of the details not mentioned here.

As for the pricing of the parts, all companies buy parts for resale to the end user. It doesn't matter if we're talking car parts that we sell or building materials that you pay the contractor to build your house with. The cost to the consumer is relative to the company's cost of goods sold and the cost of the company's ability to perform the service. It's basic economics. Anyone who would say different is either not operating a business or is flatly not telling the truth. Now, I really don't know what the client can purchase his parts on line for. I'm sure that, in most cases, you will always find a cheaper price somewhere online or in a parts department some where. I can also buy my lean cut steak at Raley's for $5 but I can not take my $5 steak to Scott's Seafood and expect them cook it for me. You know that steak didn't cost Scott's $30 to buy it. They, like all honest businesses, had to be profitable on that steak or they wouldn't be in business very long.

In closing, We followed auto repair industry standards and testing procedures. The testing and repair was performed by a Master, L1 ASE certified technician with well over 20 years experience. We have been in business for over 25 years and have over 200 5 star reviews through out the web. Our reputation and experience is not consistent with [redacted]'s perception of us.

I am very sorry that [redacted] is disappointed in his car and this situation. This is a very complicated situation with his car and would be very hard for anyone to grasp with out extensive technical training. I would be very happy to go over the repair order and details of the work that we performed. Ultimately we always want a happy client.

Business

Response:

This is going nowhere.

-I am offering to help resolve this issue with [redacted] through education, explanation, and conversation. I am available to discuss the issue in person or on the phone. But [redacted] would rather continue with his assumptions and accusations without reasoning.

-We did not assume or guess on our diagnosis and we definitely do not "make things up". The technician's notes are very detailed and explain clearly what was found and recommended. These notes are detailed on the printed work order given to [redacted]. As far as [redacted] and [redacted]'s phone conversation, I wasn't there. I do know, and confirmed with [redacted], that he reads the tech notes verbatim as stated by the technician which included which parts were PM and which ones are a REC. It is a complicated subject and it is possible that [redacted] could have only interpreted portions of the conversation.

-We did not deny [redacted] the opportunity to show him his old parts. Why would we? I have them sitting here in my office.

-We did not do anything out of the ordinary to manipulate or "inflate" our prices to get a "larger profit" or to "make up for anything". Continuing to be accused of this is insulting.

-No, [redacted] is right on this one, we did not admit fault or that we did something wrong. That is because we didn't do anything wrong.

-The bottom line is: We strive to provide an honest service for our clients. We didn't build the car. We didn't break the car. We don't get to choose the situations or conditions that vehicles come to us in. We manage each issue or case as the situation presents it's self. We are here to solve problems and that's what we've always done.

-We've been in business for over 25years. Over 3000 clients trust and rely on us every year. There is a reason that we are a Revdex.com A+ rated shop. One unreasonable client should not be a reason to loose what 3000 happy clients rated us for.

-In closing, I've offered to have a conversation with [redacted] to help him understand the situation better. Apparently, he only wants to batter back and forth here and on Yelp with his one sided beliefs. I can't help someone who doesn't want to be helped.

-I would like to request this case to be closed as I fear any further discussion on this matter will just continue to run in circles. It's not productive for either party and definitely not an efficient use of either one's time.

-If [redacted] is willing to put his emotions aside and look at this objectively and logically, I would still be more than happy to speak with him in person. Otherwise, we will just have to agree to disagree and leave it at that.

Consumer

Response:

[redacted] and I are in the process of resolving this issue. We are close to coming to a resolution. I am requesting that this case remain open until such a time that we complete the resolution.

Sincerely,

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Description: Auto Repair & Service, Alternators & Generators - Auto Repair

Address: 6584 Poplar Ave. #470, Memphis, Tennessee, United States, 92109-4012

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