exclusively.in

Customer has placed two orders but we were unable to send her the two AM:PM outfit from her orders as vendor was unable to deliver usSo we have cancelled the items and refunded back the amount on customer's credit card The refund receipts snapshot are attached Below are the cancelled orders and SKU details: Order No: [redacted] SKU: [redacted] Amount Refunded: $ Order No: [redacted] SKU: [redacted] Amount Refunded: $

Hello, Please be advised that the India Customer Service Team has done the following : the refund has been processed and it will reflect in her card in 4-working days Customer has also received an email regarding the same Please let me know if there is anything else needed in order to resolve this issue Best Regards, [redacted] ***

I recently ordered items from this site they did not deliver my items and their customer service has been horrible they are unwilling to refund me or to send my items horrible experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am completely dissatisfied with the entire experience dealing with Exclusively.In, including this most recent “formal response” provided by ExclusivelyIn on 10/*/2014, (received 10/*/2014) even after multiple attempts by the Revdex.com to Exclusively.In seeking resolution on this matter. This is evidenced by an email from Revdex.com to me on 09/**/2014, stating that they had not heard from Exclusively.In after at least two written attempts to respond, “the business has not replied”. This is further testament to their timeliness in response and willingness to respond and provide good customer service. In another matter, with regard to receipt of
items, NONE of the items were received within the timeframe as stated on ExclusivelyIn’s website. These items were ordered for an event. None of the
items came in on time A "credit" does nothing for me Consideration should be given to the fact that Exclusively.In did not hold up to their end of
the bargain. Lastly, I have over 20+ emails that could not adequately or sufficiently address any of my concerns from 5/**/(date of order) to 8/**/(last correspondence from Exclusively.InThis most recent “formal response” is over months late. Terrible customer service on Exclusively.In’s behalf, and I definitely do not consider this issue resolved. Please feel free to contact me for any additional information, and I am very interested to resolve this in a timely manner, as it
has been months since my original purchase date.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered an item and paid with *** ***When my order was not processed with a confirmation number nor was my *** *** card charged I assumed I didn't submit the orderSo I ordered again and a couple days later I was charged twice Repeatedly I emailed the company to explain but when their customer service rep got back they informed me that the garments we're in productionI was furious and contacted American Express and immediately one order was dismissedIt took weeks for ** to review and then I was notified the item had shipped from IndiaI called the shipper and they said they would hold at the point of entry Eventually ** reversed the charges It was agonizing dealing with these sharksBut the first question ** asked when I filed my complaint was "Did you check them out with the Revdex.com"?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
*** ***

Customer has placed two orders but we were unable to send her the two AM:PM outfit from her orders as vendor was unable to deliver us. So we have cancelled the items and refunded back the amount on customer's credit card....

The refund receipts snapshot are attached.   Below are the cancelled orders and SKU details:   Order No: [redacted] SKU: [redacted] Amount Refunded: $215.25   Order No: [redacted] SKU: [redacted] Amount Refunded: $699

Hello,
 
Please be advised that the India Customer Service Team has done the following :
 
the refund has been processed and it will reflect in her card in 4-5 working days.
 
Customer has also received an email regarding the same.
 
Please let me know if there is anything else needed in order to resolve this issue.
 
Best Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

We received this letter in our [redacted] Showroom in regards to the Revdex.com Complaint. Please be advised that I have fwd the letter to the team in India for them to review and respond. This is an Indian based company selling clothes online to customers in the USA and Worldwide.  All...

shipping, customer service, operations, etc etc is handled out of India. I work in the [redacted] office which is only a showroom space however , I can liaise with them to have this issue reviewed/ resolved.   I will respond to you as soon as they respond to me.     Please confirm that you received this email  -- Best Regards,   [redacted]     EXCLUSIVELYIN [redacted]
[redacted]
* [redacted]

Hello [redacted],
 
As discussed over the telephone, please accept this email as our formal response to the complaint # [redacted].
 
In regards to late order :
 
The India Customer service team of Exclusively.IN had been in constant communication with the customer via emails(attached) and updated her about the progress of the order accordingly (please see email 1). In addition, every attempt was made to answer her questions and concerns in a timely manner. All replies were done the very next day with exception to 1 email which had a delay in the response. As explained to you over the phone, we are an internet based company operated out of India and some delays in responding could be attributed to the time difference.
 
In regards to the online credit given:
 
The customer was given clear and detailed instructions on where to locate /use her online credit. Email 2 & 3 clearly shows that the customer was informed on how to use her online credit  and that it can be used on the next shopping order.This information provided falls directly in line with our company's published return policy.
 
Our return policy is very clear and is disclosed on the website.  The customer was also provided a link to our policies when she was inquiring about her refund status( please see email 2). It policy clearly states that an online credit will be given when items are returned within 14 days and it also states there is a $9.99 restocking fee which is charged per garment.  We understand that the customer is [redacted]et with this issue, however the website is clear in its policies and it is fully disclosed in the FAQ section.  
 
Per company policy, we accepted the garments back and refunded her the amount $ 1492, which is calculated as such (email 4):
 
Purchase amount $1631.26
 
-(minus) Shipping Cost $ 59.99 ( she paid the shipping of garments as they were shipped to her and Exclusively.In paid the cost of the return label  to the NY showroom)
 
-(minus) restocking fee of $9.99 per garment. ( total $ 79.27)
 
Total online credit $ 1492.
 
 
We sincerely apologize for the inconvenience that the customer experienced. Our email correspondence was timely, we answered her questions/concerns and were as clear as possible . We adhered to the company policy as disclosed on the website and at no time were we trying to be misleading or provide bad customer service.  
 
Please feel free to let me know if you have any further questions or if there is any further information you need.
 
--
Best Regards,
 
[redacted]
 
 
[redacted]
[redacted] [redacted]
[redacted] [redacted]
* [redacted]
 
[redacted]
[redacted]
 
[redacted] [redacted]
[redacted]

Revdex.com:
Thanks for the message. 
At this time, I have not been contacted by exclusively.in regarding complaint ID [redacted].
What are the next steps?
Sincerely,
/>
[redacted]

Review: I placed an order with Exclusively Inc. also known as [redacted].

I ordered 2 scarves their banner stated free shipping and 15 % discount.

When placing the order it did not provide the shipping and handling for free as it stated.

I contacted them via email and they literally emailed me back stating they apologize for their "misleading banner"

I told them I expect them to honor their "misleading banner"...I have all emails to confirm communication...

they offered a credit instead I responded by informing them that is not acceptable...that I expect a credit.

To date have not heard anything from them...so I decided today to return product to only find out that

you must email them to find out their return policy...(which is another tactic)...

Bait and switch and totally misleading...Desired Settlement: I will return merchandise for full refund. This practices are totally unacceptable.

Business

Response:

We received this letter in our [redacted] Showroom in regards to the Revdex.com Complaint. Please be advised that I have fwd the letter to the team in India for them to review and respond. This is an Indian based company selling clothes online to customers in the USA and Worldwide. All shipping, customer service, operations, etc etc is handled out of India. I work in the [redacted] office which is only a showroom space however , I can liaise with them to have this issue reviewed/ resolved. I will respond to you as soon as they respond to me. Please confirm that you received this email -- Best Regards, [redacted] EXCLUSIVELYIN [redacted]

Review: Ordered items, which were not delivered in indicated time period. When inquired about these products, I was notified the order was not complete due to defects in the product.

When inquired further, I was notified the products were cancelled and they would offer me a refund. The following has been the email correspondence with their customer service department. They have not provided a direct phone number to call.

I will omit my name and the customer service reps names in the emails. I would like them to refund the remainder of my refund for $669.00. They have only partially refunded the items they did not deliver.

[redacted], Jan **, 05:56:

Dear [redacted],

Thank you for shopping at Exclusively.In. This email is regarding the following items of your recent order # [redacted] & [redacted] with Exclusively.In.

Item Name: Lapis Blue Kurta Set with Embroidered Leafy Motifs & Scarlet Red Suit

It is with sincere apologies that I must inform you that we have to cancel the items above. We received a defective piece from the designer against your order. When we re-ordered it, the design team informed us that they would not be able to replicate the piece anymore.

We will refund your card today and you should see a credit on your account within 7 business days. We set a high standard for quality at Exclusively.In, which on rare occasions, with hand-crafted pieces, generated such situations. Rest assured we are working with the designers to eliminate such events and ensure that they do not occur again. While this by no means makes up for our error, please accept our offer of a 10% discount towards your next purchase [Code: [redacted]].

Please feel free to contact us for further assistance (by replying to this email). We value your business and hope to see you again soon.

Sincerely,

Exclusively.in

[redacted], Jan *, 10:05:

Hi [redacted],

I am extremely disappointed to hear this! I have not received 2 suits I have ordered. One is the Scarlet Red one and other one is the Lapis Blue one noted below. I placed both these orders in anticipation to receive them on time for our special event and I find this outrageous. If you guys will not deliver quality product on time, then I prefer to receive a refund for my items.

Lapis Blue Kurta Set with Embroidered Leafy Motifs

Item# M-AMP19NOV141572M$287.00 USD1$287.00 USD

Invoice ID: [redacted]

Order No.[redacted] for the Scarlet Red Suit

I will need to hear as soon as possible about the status of these.

Thanks!

[redacted], Jan *, 06:38:

With regards to your Order No.[redacted] for the Scarlet Red Suit, we regret to inform that it has been delayed due to our Quality Control department having rejected it. We sincerely apologize for this issue but we work on very strict guidelines to ensure you receive only the best products.

Please allow us a weeks time to give you an update on your order.

Please feel free to write to us if you have any questions. Thanks you for your patience

Sincerely,

Exclusively.in

[redacted] EMAIL FROM ME

Jan ** (10 days ago)

to Exclusively.in

Hello [redacted],

I am very disappointed to hear that! Unfortunately, will have to make other arrangements at the last minute for our event.

I have received refund of $215.25 for the Lapiz Blue suit, but have not receive the refund of $669.00 for the red suit yet. I will wait to see if it comes through soon.

[redacted] EMAIL FROM ME

Jan ** (5 days ago)

to Exclusively.in

Hi Anmol,

When do you anticipate the rest of my refund to come in for the amount of $669.00? I'm awaiting refunds to make any other purchases that I need.

Thanks.

[redacted] EMAIL FROM ME

Jan 29 (2 days ago)

to Exclusively.in

Hello,

Can you provide me with a phone number to call regarding this issue and my refund? It has been 9 says since you said you provided the refund and it has not been refunded in the full amount as of yet. See my emails below.

I need to hear back TODAY regarind this issue.

Thanks!

[redacted] EMAIL FROM ME

10:32 AM (16 hours ago)

to Exclusively.In, Exclusively.in

Hell o[redacted],

I wanted to notify you that I will be filing a complaint with the Revdex.com in the US if I do not receive my refund today. I am feeling like you guys are a fraud company and will make sure it is reported. I will report your New york office location in the complaint as well as the website.

If I get a refund today, then I don't need to do this.Desired Settlement: I would like them to refund the remainder of my refund for $669.00 immediately.

Business

Response:

Customer has placed two orders but we were unable to send her the two AM:PM outfit from her orders as vendor was unable to deliver us. So we have cancelled the items and refunded back the amount on customer's credit card. The refund receipts snapshot are attached. Below are the cancelled orders and SKU details: Order No: [redacted] SKU: [redacted] Amount Refunded: $215.25 Order No: [redacted] SKU: [redacted] Amount Refunded: $699

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: Placed an order on 5/**/2014 for clothing and accessories from on-line website totaling $1631.26. Items had a "Shipping and Return" line item on the product webpage that indicated an estimated delivery date (variable between items) and line item that said "This item is returnable". After not receiving the items that had the shortest arrival time, requested to cancel my order via email (there was no telephone number to call or way to cancel on their website) on 6/**/2014. On 6/**/2014, exclusively.in emailed me to say ..."We checked with the merchandising team and unfortunately, this order is already into production with the designers and we are unable to cancel it. " On 6/**/2014, I replied asking "Could you please be more specific as to what stage of production this order is in? There were several items and some of them should have already shipped by now. I would like expected ship and delivery dates for all items. My understanding is that everything I ordered is returnable. Please confirm this as well." On 6/**/2014, I received the following reply: "This product is made upon order, and the estimated delivery time is 6 to 7 weeks from the time of purchase. (Also mentioned on the product page). Please rest assured that your order is scheduled to be dispatched on time and you will be notified with a [redacted] tracking code for the same. We will keep you informed of the status should there be any change. Do let us know if you have any questions." The shortest arrival time posted on the product web page was 15-20 days from order not 6 to 7 weeks as indicated by Exclusively.In. On June **, it had been 35 days and I had not received any items including those with the shortest delivery time. I expressed my frustration and asked that those items be canceled and receive a full refund. I did not receive any concessions from Exclusively.In and a response saying that they will let me know when they ship. Multiple emails ensued trying to seek clarity on my issues. Responses from Exclusively.In were always vague and it took multiple replies back and forth to try and get clear answers. Eventually, all the products came, the first package delivered on 7/**/2014, second on 7/**/2014, almost 2 months since the order was placed and extremely late for the products that were to be delivered within 15-20 days (late for the rest of the products as well). I promptly returned ALL items and requested a full refund to my credit card. All items were returned to the New York address and tracking shows it was received on 7/**. On 7/**, I emailed Exclusively.In to see where my credit was since I did not see on credit card and ALL items were returned. There was no where on the website that indicated that they had received my order and/or credited my credit card. On 7/** I received the following: "Dear XXXX ! Your Return Request #XXXXXX has been successfully resolved with status "Resolved (credited)". You can view RMA by following the link [redacted] .Thank you for using our RMA service." I replied, "Great! Please provide the total amount refunded and anticipated post date. There were several problems with my order and your website. I want to make sure we are on the same page. Thanks." From July **-August [redacted] multiple emails were exchanged seeking clarification as the RMA service and website were not showing my refund or indicating an amount of refund. At this point it has been almost three months since I placed my order, tried to cancel my order, finally received my order extremely late (did not receive any items in posted time frame), and tried to seek clarifications on multiple attempts without clear responses from Exclusively.In. On 8/** I expressed my frustration AGAIN, requesting a full refund of $1631.26 to my credit card used for purchase due to the terrible service and late delivery, among other frustrations . I received an email on 8/* saying that I received a credit for $1492 to be used towards future purchases and that I could find this information buried somewhere under "Rewards" on their website under my account, not "Returns or Orders". On 8/**/2014, I sent my final email indicating that I had not heard back on my request (to refund total amount purchased of $1631.26 to my credit card (not sure where the $1492 came from and due to misleading website, terrible service, and frustration, etc) and that I would be escalating the path on Monday, 8/**. I received a reply on 8/** at 7:39am from Exclusively.In requesting another 24 hours to respond to my email. On 8/** at 12:07pm, I replied to Exclusively.In stating that it has been more than 24 hours and that I have not received a response as they indicated I would. Again, very frustrating and thus my choice to escalate this matter as I indicated. In all, over 20 emails have been sent trying to cancel, seek clarification, return, seek appropriate refund and resolve issues regarding this order placed on 5/**/2014. It was been 3 months and the issue has not been resolved.Desired Settlement: I have returned ALL ITEMS for the order placed on 5/**/2014. I would like a refund of $1631.26 (the total purchase amount and amount billed to my credit card) credited back to my credit card used for purchase.

Consumer

Response:

Thanks for the message.

At this time, I have not been contacted by exclusively.in regarding complaint ID [redacted].

What are the next steps?

Sincerely,

Business

Response:

Hello [redacted],

As discussed over the telephone, please accept this email as our formal response to the complaint # [redacted].

In regards to late order :

The India Customer service team of Exclusively.IN had been in constant communication with the customer via emails(attached) and updated her about the progress of the order accordingly (please see email 1). In addition, every attempt was made to answer her questions and concerns in a timely manner. All replies were done the very next day with exception to 1 email which had a delay in the response. As explained to you over the phone, we are an internet based company operated out of India and some delays in responding could be attributed to the time difference.

In regards to the online credit given:

The customer was given clear and detailed instructions on where to locate /use her online credit. Email 2 & 3 clearly shows that the customer was informed on how to use her online credit and that it can be used on the next shopping order.This information provided falls directly in line with our company's published return policy.

Our return policy is very clear and is disclosed on the website. The customer was also provided a link to our policies when she was inquiring about her refund status( please see email 2). It policy clearly states that an online credit will be given when items are returned within 14 days and it also states there is a $9.99 restocking fee which is charged per garment. We understand that the customer is [redacted]et with this issue, however the website is clear in its policies and it is fully disclosed in the FAQ section.

Per company policy, we accepted the garments back and refunded her the amount $ 1492, which is calculated as such (email 4):

Purchase amount $1631.26

-(minus) Shipping Cost $ 59.99 ( she paid the shipping of garments as they were shipped to her and Exclusively.In paid the cost of the return label to the NY showroom)

-(minus) restocking fee of $9.99 per garment. ( total $ 79.27)

Total online credit $ 1492.

We sincerely apologize for the inconvenience that the customer experienced. Our email correspondence was timely, we answered her questions/concerns and were as clear as possible . We adhered to the company policy as disclosed on the website and at no time were we trying to be misleading or provide bad customer service.

Please feel free to let me know if you have any further questions or if there is any further information you need.

--

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am completely dissatisfied with the entire experience dealing with Exclusively.In, including this most recent “formal response” provided by Exclusively. In on 10/*/2014, (received 10/*/2014) even after multiple attempts by the Revdex.com to Exclusively.In seeking resolution on this matter. This is evidenced by an email from Revdex.com to me on 09/**/2014, stating that they had not heard from Exclusively.In after at least two written attempts to respond, “the business has not replied”. This is further testament to their timeliness in response and willingness to respond and provide good customer service. In another matter, with regard to receipt of

items, NONE of the items were received within the timeframe as stated on Exclusively. In’s website. These items were ordered for an event. None of the

items came in on time. A "credit" does nothing for me. Consideration should be given to the fact that Exclusively.In did not hold up to their end of

the bargain. Lastly, I have over 20+ emails that could not adequately or sufficiently address any of my concerns from 5/**/2014 (date of order) to 8/**/2014 (last correspondence from Exclusively.In. This most recent “formal response” is over 5 months late. Terrible customer service on Exclusively.In’s behalf, and I definitely do not consider this issue resolved. Please feel free to contact me for any additional information, and I am very interested to resolve this in a timely manner, as it

has been 5 months since my original purchase date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

Please be advised that the India Customer Service Team has done the following :

the refund has been processed and it will reflect in her card in 4-5 working days.

Customer has also received an email regarding the same.

Please let me know if there is anything else needed in order to resolve this issue.

Best Regards,

Review: Purchase made online via exclusively.in - 01/**/14 , credit card charged for $ 417.00 on 02/**/14. Product did not arrive even after 6 weeks. I followed up via email on 02/** and 03/**. Was informed on March [redacted] that there was a 'delay' in the shipment and they are trying to resolve it. Received another email from customer service on March [redacted] informing me that the product is not available. I requested a refund on March [redacted] and have not received any refunds or emails till date.Desired Settlement: Full refund of the money charged to my credit card ($417.00)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had purchased two tunics from Exclusively.In. The items did not fit me. Their sizes vary from designer to designer, which is understandable. But the sizes that they use are standard. This means that if you use Small from one designer, there is no guarantee that the Small from other designer will fit you. That is what happened when I ordered two tunics. None of these fit me. It took me 3 days and several emails to get the return label. The first item reached their facility on Oct [redacted], and the second on Oct [redacted]. Till today, Oct [redacted], they have not been able to process my refund. I am not getting good response to my emails. I have to depend on emails from customer support, as there is no way to track the order on their web site.

Please help.