Execunet, Inc.

Complaint ID#: *** Company Name: ExecuNet Company Contact Name: *** *** Company Contact Phone: *** * *** Company Contact Email: *** Consumer's Name: *** *** Revdex.com Staff Member (if you know): *** ***
Complaint Information: On 3/21/*** *** left a voice message wanting to cancel and said that he contacted us two months ago but got no response from usWe were having a "***" block issue at that time and did not receive his cancellation noticeWe immediately processed a refund for the two $charges on 3/21/and the membership was cancelledSent on: 4/18/1:26:PM

We are researching, I will respond when I have all the information for you

The March 13th transaction was a REFUND of the original charge, not another charge. If the member has another charge, please have them contact me directly at *** *** ***
Thanks,
*** ***

We issued a $refund to our member, *** ***, on 3/12/15. We apologize for the delay and any inconvenience
Kind regards,
*** ***

Complaint ID#:

valign="top"> [redacted]

Company Name: ExecuNet
Company Contact Name: [redacted]
Company Contact Phone: [redacted] [redacted]
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): [redacted]
Complaint Information: On 3/21/16 [redacted] left a voice message wanting to cancel and said that he contacted us two months ago but got no response from us. We were having a "[redacted]" block issue at that time and did not receive his cancellation notice. We immediately processed a refund for the two $39 charges on 3/21/16 and the membership was cancelled.
Sent on: 4/18/2016 1:26:40 PM

Complaint:[redacted]
I am rejecting this response because:
They issued the refund on 2/20/15 then charged my credit card again for $39.00  on 3/13/15!!! 
I did not authorize this! This is beyond unacceptable. Now they need to issue another refund and remove my credit card from their system. I have never used their services to date, nor do I wish to use their services in the future. 
Sincerely,[redacted]

[redacted] (our rep) spoke to member yesterday and let him know that he will be getting 3 months membership back, member agreed it was correct. Error processing refund so we are reimbursing him. This has been resolved.[redacted]

On 9/25/15 we refunded [redacted] $78 and today 9/28/15 we refunded another $78 which is the total of $156 that the member is requesting. We will contact [redacted] to confirm the additional refund we processed.
Thank you.
Maggie P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My only concern is that I have read previously that customers who were properly canceled were once again later charged monthly fees again. I was not charged in April so I believe this issue to be closed. If something happens again, I will contact Revdex.com again. Thanks for your help on this.
Sincerely,
[redacted]

I responded to the complaint on the site and rejected their response, however I just called the bankcard and found that I was in error. The way the statement was reading...

online appeared they had charged me again. Please delete my rejected response and resend so that I can accept merchant's response and close this matter.    Thank you   [redacted], MBA [redacted]