Our former client in question brought the failure of a package’s delivery to our attention and claimed that such return was the result of negligence and/or failure to perform on behalf of ExecuSuitesAs a result, they intended to prematurely terminate a month agreement scheduled to terminate in March of (please see the attached agreement.) Our staff never received the package in questionThis was confirmed by our onsite management and customer service teamIt is our practice not to return or take any action with regard to any mail/package received without querying as to what action (if any) is desired by our clients Our former client could not furnish any evidence that would support their claim of negligence/failure on our partAs a result, we concluded that the delivery failure was on the part of either our former client’s third party vendor who sent the package or the courier/USPS that was to deliver itIn either case, per the terms of our agreement with our former client, they agreed to hold us harmless for any such failure Therefore, we considered our agreement with the client in question to be valid and in forceIt was at this point that our former client ceased payment per the terms of their agreementRather than pursue our client through our collections process for the full amount due, we applied their retainer to the outstanding balance resulting from nonpayment of their contractually due fees and are seeking no further remedy despite their breach of contract I am happy to respond further should this not bring about a satisfactory conclusion to this complaintPlease let me know if anything additional is required to resolve this issue Thank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They owe cdrss months deposit ESI blatent untruths: They provided service through SeptemberI personally went in mid September and found no mail and no mailbox with our company nameThey do not return or otherwise dispose of client mailThey did in the summer which prompted us to discontinue the service and they must have again if they say they provided service in September because there was no mail thereThey incurred costs to discontinue our serviceI would be glad to review any such costs if they can be producedThere is an unpaid balanceCdrss paid through August and we did not get further service - while ESI is trying to keep an extra months service feeI firmly believe that Revdex.com should warn potential ESI clients about ESI's practicesIt should be noted that I have had discussions with other ESI clients and I have evidence of previous attempts of ESI to overcharge clients unjustly Regards, [redacted]
Our former client in question brought the failure of a package’s delivery to our attention and claimed that such return was the result of negligence and/or failure to perform on behalf of ExecuSuitesAs a result, they intended to prematurely terminate a month agreement scheduled to terminate in March of (please see the attached agreement.) Our staff never received the package in questionThis was confirmed by our onsite management and customer service teamIt is our practice not to return or take any action with regard to any mail/package received without querying as to what action (if any) is desired by our clients Our former client could not furnish any evidence that would support their claim of negligence/failure on our partAs a result, we concluded that the delivery failure was on the part of either our former client’s third party vendor who sent the package or the courier/USPS that was to deliver itIn either case, per the terms of our agreement with our former client, they agreed to hold us harmless for any such failure Therefore, we considered our agreement with the client in question to be valid and in forceIt was at this point that our former client ceased payment per the terms of their agreementRather than pursue our client through our collections process for the full amount due, we applied their retainer to the outstanding balance resulting from nonpayment of their contractually due fees and are seeking no further remedy despite their breach of contract I am happy to respond further should this not bring about a satisfactory conclusion to this complaintPlease let me know if anything additional is required to resolve this issue Thank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They owe cdrss months deposit ESI blatent untruths: They provided service through SeptemberI personally went in mid September and found no mail and no mailbox with our company nameThey do not return or otherwise dispose of client mailThey did in the summer which prompted us to discontinue the service and they must have again if they say they provided service in September because there was no mail thereThey incurred costs to discontinue our serviceI would be glad to review any such costs if they can be producedThere is an unpaid balanceCdrss paid through August and we did not get further service - while ESI is trying to keep an extra months service feeI firmly believe that Revdex.com should warn potential ESI clients about ESI's practicesIt should be noted that I have had discussions with other ESI clients and I have evidence of previous attempts of ESI to overcharge clients unjustly Regards, [redacted]