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Executive Air Conditioning & Refrigeration Ltd

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Executive Air Conditioning & Refrigeration Ltd Reviews (1)

Customer placed order on 3/**/16. His order was processed and shipped on 3/**/16. The following shipping info, containing carrier and tracking link, was provided to customer via email immediately upon shipping.Carrier: [redacted]Tracking Number: [redacted]Customer emailed our customer support...

on 3/**/16 stating he hadn't received his package. We responded within 24 hours with the following email on 3/**/16:"Good Morning ####, Sorry to hear that you were inconvenienced!I noticed that you ordered the sticker on a Sat.the sticker shipped out to you that Monday. I'm not sure why it took so long. It was supposed to get to you within 3 days. We have no control over the packages handling or delivery once it leaves our warehouse, Again I'm sorry that the package was delivered late! Thank you for the support! Peace and Blessings! Calvin The Grateful Apparel Team"Customer emailed our customer support again on 3/**/16 with the following email:"[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]"... to which we responded within 48 hours with a full refund on 4/*/16 with the following email:"Hi #####,You've been fully refunded. Your package was shipped on March **. The [redacted] has misplaced packages in the past. Feel free to keep the sticker if they manage to track it down and finally get it to you.God Bless."Customer sent another email on 4/*/16 stating the following:[redacted] [redacted] [redacted] [redacted] [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]GRATEFUL APPAREL has refunded your order (######) a total of $16.10 USD."We responded one last time within hours on 4/*/16 with the following email:"Hey #####,God Bless You. You were refunded on April [redacted] for a package lost via [redacted].If you still would like to pursue the matter further, please send your lawyer our info so he can contact us and we will respond accordingly.Stay Blessed,The Grateful Apparel Team"The customer has since received the product he was refunded for when the Post Office found the package on 4/*/16 and finally delivered the package on 4/*/16. (tracking link will confirm that). Customer also received a full refund to the same card used to make the purchase. All can be confirmed via transaction numbers, emails, and tracking info.We felt we handled the situation as best we could.

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Address: 217 2455 Dollarton Hwy, North Vancouver, British Columbia, Canada, V7H 0A2

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