Executive Appliance Services

Review: I purchased a [redacted] oven which has not worked since the first day it was installed. [redacted] requires that they perform the service through authorized service providers. Since the beginning, Executive Appliance has behaved without any sense of urgency in addressing the warrant repair on the oven. They took nearly a week to respond to the initial call for service, then took another week to schedule the service, then sent an employee out to the site without parts, then in spite of their employee calling their parts department to reserve parts they allocated the parts to another customer. I have been told that after nearly a month without a functioning oven, that it is going to be yet another 8-10 days before the parts arrive and then they will call to schedule a repair appointment.

I missed THANKSGIVING due to this oven and the extremely slow repair service and now they are encroaching on CHRISTMAS. How long should it reasonably take to make a simple parts swap!!Desired Settlement: For the company to have a sense of urgency and customer service in dealing with this problem that has lingered way too long. It should not take call after call from me asking for status for them to make simple decisions like requesting that parts be shipped overnight from Viking!

Business

Response:

Executive Appliance Service received the above-referenced customer complaint and appreciates the opportunity to respond.We received a work order from [redacted] Range LLC on 11/23/15, requesting service on client's double wall oven. We left the client a voice mail on 11/23, asking her to call our office for scheduling.