Executive Auto Group

To Whom It May Concern,We have spoken to Maribel about this situation on numerous occasionsTo start, the $was refunded this morning and Maribel is aware of thatWhen we presented Maribel with an approval we explained that the approval was with a service contract and gap insurance policy which is provided by the bank Credit AcceptanceCredit Acceptance rates each customer by riskHaving a gap insurance policy and extended service contract lowers the risk with the bank which enables customers to get into a vehicle with lower down paymentsWe did not say this was a requirement to take, we explained that if we remove both products (which we offered) then the down payment needed by the bank would be increased Maribel said she did not want to proceed and we initiated the deposit with our officeThe delay was do to the holiday weekPlease feel free to reach out to me with any further questionsI can be reached at [email protected] or by phone at [redacted] John G [redacted] **General Manager